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Date/Time: Thu, 28 Mar 2024 15:21:15 +0000



Trade Order Error - No Symbol Contract ID mapping. Unable to submit order

View Count: 943

[2019-09-17 11:58:52]
User240019 - Posts: 112
In the last few days I've started to have this problem intermittently.

I trade the RTY - Z contract and I use the Micro RTY's as my execution. I have a Footprint chart that shows the RTY data with the Micro setup as the trade and current quote symbol and 'use as trade symbol only' radio button selected.

Now every time I try to set a live order, I get this error and I'm not sure why. Please help.
[2019-09-17 12:09:17]
User240019 - Posts: 112
Additionally, I opened another chart and submitted an order with only the micros on it and the order went through. Again, this has been an intermittent problem that is now persisting.
[2019-09-17 12:30:24]
Sierra Chart Engineering - Posts: 104368
Refer to:
CQG Trading Platform Service: Solving Contract ID Mapping Error when Submitting Order
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-09-17 13:22:49]
User240019 - Posts: 112
I've done this now, I'll advise if that worked - I opened a historical chart for the symbol and I added the symbol to the list as well.
[2019-09-18 09:07:50]
Sierra Chart Engineering - Posts: 104368
It will certainly solve the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-09-18 09:07:55
[2023-07-24 19:30:18]
User831007 - Posts: 4
Hi I am finding same trouble.
Trade Order Error - No Symbol Contract ID mapping. Unable to submit order
Can anyone help me?
[2023-07-24 21:00:51]
John - SC Support - Posts: 30414
Refer to the following:
CQG Trading Platform Service: Solving Contract ID Mapping Error when Submitting Order
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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