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Date/Time: Thu, 28 Mar 2024 15:52:48 +0000



NO BID ASK

View Count: 716

[2019-09-12 13:23:59]
Crtfyd - Posts: 277
I downloaded current version yesterday.
It didnt connect and support here said tell TransAct to engage websocket[?]. That worked and it connected.

But now I see I dont have any Bid/Ask for my B/A Difference study, or Cumm B/A.
[2019-09-12 15:34:36]
Crtfyd - Posts: 277
In particular, The "Bid/Ask Depth Bars" Study doesnt work now on this version. I use Difference, and Cummulative Difference Inputs. But it seems none of the options work. I am getting bid ask prices though.
Date Time Of Last Edit: 2019-09-12 15:36:01
[2019-09-12 15:46:03]
Sierra Chart Engineering - Posts: 104368
The "Bid/Ask Depth Bars" Study doesnt work now on this version.

The Transact websocket connection does not provide market depth data. Only the top of book. But you should still see bars based on the top of book. We are looking into this now.

So you have other studies based on this study?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-09-12 15:46:16
[2019-09-12 16:05:47]
Sierra Chart Engineering - Posts: 104368
Ok we looked into this, the problem is the new Transact websocket data feed does not even provide best bid and ask size data either.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-09-12 18:03:44]
Crtfyd - Posts: 277
So whats the solution?
[2019-09-12 18:47:02]
Crtfyd - Posts: 277
FYI: Just got off phone with Transact. He had me revert back to version 1941 (last one to work before new socket) and Bid/Ask works fine. He said first time he's heard of it. He said stay on this version until further notice. So you guys can do your stuff wherever the problem may be.
[2019-09-12 23:45:56]
Sierra Chart Engineering - Posts: 104368
Nothing we have to do here. Transact simply does not provide market depth data with their websocket connection.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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