Support Board
Date/Time: Fri, 29 Mar 2024 10:05:24 +0000
Cannot connect to my account
View Count: 548
[2019-09-04 08:05:15] |
KAYZER - Posts: 6 |
Hi, I use Sierra chart to connect my LMAX account. the software doesn't want to connect today I have an error message I checked my account into sierra and it seems ok I checked with LMAX customers support and they told me it was ok please find below a copy of my log Reading Internal Order ID file. | 2019-09-04 08:57:22 Reading Trade Orders file. | 2019-09-04 08:57:26 Reading Trade Positions file. | 2019-09-04 08:57:26 Listening on UDP port 22903. | 2019-09-04 08:57:27 Software version: 1745 32-bit | 2019-09-04 08:57:27 Usage end date: 2020-02-19 | 2019-09-04 08:57:27 Enabled for: Advanced Features. | 2019-09-04 08:57:27 Enabled for: Sierra Chart Historical Data Service. | 2019-09-04 08:57:27 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-04 08:57:27 Current selected Data/Trading service: LMAX Live Trading - DTC | 2019-09-04 08:57:27 Chart Update Interval: 500 | 2019-09-04 08:57:27 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-09-04 08:57:27 2019-09-04 09:57:26 Local computer time | 2019-09-04 08:57:27 2019-09-04 07:57:26 Local computer time in UTC | 2019-09-04 08:57:27 2019-09-04 08:57:26 Local computer time in SC Time Zone | 2019-09-04 08:57:27 2019-09-04 07:57:59 Server time in UTC | 2019-09-04 08:57:27 Local computer UTC time and Server UTC time difference: 39 seconds. | 2019-09-04 08:57:27 Notice: Your computer's clock is off by 39 seconds. For help with this, press the 'Send for Analysis' button. | 2019-09-04 08:57:27 Program path: C:\SierraChart\ | 2019-09-04 08:57:27 Data Files path: C:\SierraChart\Data\ | 2019-09-04 08:57:27 OS Version Number: 10.0 | 2019-09-04 08:57:27 Locale Setting: C | 2019-09-04 08:57:27 Checking for new symbol settings for service code lmax | 2019-09-04 08:57:27 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-09-04 08:57:27 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-09-04 08:57:27 Symbol settings are up-to-date for lmax | 2019-09-04 08:57:28 Received 5 login tokens. | 2019-09-04 08:57:28 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2019-09-04 08:57:29 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 46.4.97.203. | 2019-09-04 08:57:29 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2019-09-04 08:57:33 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2019-09-04 08:57:35 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2019-09-04 08:57:35 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2019-09-04 08:57:35 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-04 08:57:35 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2019-09-04 08:57:35 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-09-04 08:57:38 DTC Client socket (6) | Creating socket. Using TLS 1.2. | 2019-09-04 08:57:38 DTC Client socket (6) | Connecting to IP: 54.36.166.122. | 2019-09-04 08:57:38 DTC Client socket (6) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-09-04 08:57:59 * DTC Client socket (6) | Initiating close of socket by core. | 2019-09-04 08:57:59 DTC Client socket (6) | Closed. | 2019-09-04 08:57:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-04 08:57:59 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:57:59 LMAX Live Trading - DTC | Disconnected. | 2019-09-04 08:57:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:57:59 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-09-04 08:58:02 DTC Client socket (7) | Creating socket. Using TLS 1.2. | 2019-09-04 08:58:02 DTC Client socket (7) | Connecting to IP: 54.36.166.122. | 2019-09-04 08:58:02 DTC Client socket (7) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-09-04 08:58:23 * DTC Client socket (7) | Initiating close of socket by core. | 2019-09-04 08:58:23 DTC Client socket (7) | Closed. | 2019-09-04 08:58:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-04 08:58:23 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:58:23 LMAX Live Trading - DTC | Disconnected. | 2019-09-04 08:58:23 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:58:23 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-09-04 08:58:26 DTC Client socket (9) | Creating socket. Using TLS 1.2. | 2019-09-04 08:58:26 DTC Client socket (9) | Connecting to IP: 54.36.166.122. | 2019-09-04 08:58:26 Regards LM |
[2019-09-04 08:12:11] |
gomifromparis - Posts: 244 |
there is already a message on this matter
|
[2019-09-04 08:23:39] |
Sierra Chart Engineering - Posts: 104368 |
Refer to: LMAX down | Post: 190796 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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