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Date/Time: Fri, 29 Mar 2024 10:05:24 +0000



Cannot connect to my account

View Count: 548

[2019-09-04 08:05:15]
KAYZER - Posts: 6
Hi,

I use Sierra chart to connect my LMAX account.
the software doesn't want to connect today I have an error message

I checked my account into sierra and it seems ok
I checked with LMAX customers support and they told me it was ok

please find below a copy of my log

Reading Internal Order ID file. | 2019-09-04 08:57:22
Reading Trade Orders file. | 2019-09-04 08:57:26
Reading Trade Positions file. | 2019-09-04 08:57:26
Listening on UDP port 22903. | 2019-09-04 08:57:27
Software version: 1745 32-bit | 2019-09-04 08:57:27
Usage end date: 2020-02-19 | 2019-09-04 08:57:27
Enabled for: Advanced Features. | 2019-09-04 08:57:27
Enabled for: Sierra Chart Historical Data Service. | 2019-09-04 08:57:27
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-09-04 08:57:27
Current selected Data/Trading service: LMAX Live Trading - DTC | 2019-09-04 08:57:27
Chart Update Interval: 500 | 2019-09-04 08:57:27
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-09-04 08:57:27
2019-09-04 09:57:26 Local computer time | 2019-09-04 08:57:27
2019-09-04 07:57:26 Local computer time in UTC | 2019-09-04 08:57:27
2019-09-04 08:57:26 Local computer time in SC Time Zone | 2019-09-04 08:57:27
2019-09-04 07:57:59 Server time in UTC | 2019-09-04 08:57:27
Local computer UTC time and Server UTC time difference: 39 seconds. | 2019-09-04 08:57:27
Notice: Your computer's clock is off by 39 seconds. For help with this, press the 'Send for Analysis' button. | 2019-09-04 08:57:27
Program path: C:\SierraChart\ | 2019-09-04 08:57:27
Data Files path: C:\SierraChart\Data\ | 2019-09-04 08:57:27
OS Version Number: 10.0 | 2019-09-04 08:57:27
Locale Setting: C | 2019-09-04 08:57:27

Checking for new symbol settings for service code lmax | 2019-09-04 08:57:27
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2019-09-04 08:57:27
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 46.4.97.203. | 2019-09-04 08:57:27
Symbol settings are up-to-date for lmax | 2019-09-04 08:57:28
Received 5 login tokens. | 2019-09-04 08:57:28
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2019-09-04 08:57:29
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 46.4.97.203. | 2019-09-04 08:57:29
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2019-09-04 08:57:33
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2019-09-04 08:57:35
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2019-09-04 08:57:35
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2019-09-04 08:57:35
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-04 08:57:35
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2019-09-04 08:57:35

LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-09-04 08:57:38
DTC Client socket (6) | Creating socket. Using TLS 1.2. | 2019-09-04 08:57:38
DTC Client socket (6) | Connecting to IP: 54.36.166.122. | 2019-09-04 08:57:38
DTC Client socket (6) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-09-04 08:57:59 *
DTC Client socket (6) | Initiating close of socket by core. | 2019-09-04 08:57:59
DTC Client socket (6) | Closed. | 2019-09-04 08:57:59
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-04 08:57:59
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:57:59
LMAX Live Trading - DTC | Disconnected. | 2019-09-04 08:57:59
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:57:59

LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-09-04 08:58:02
DTC Client socket (7) | Creating socket. Using TLS 1.2. | 2019-09-04 08:58:02
DTC Client socket (7) | Connecting to IP: 54.36.166.122. | 2019-09-04 08:58:02
DTC Client socket (7) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-09-04 08:58:23 *
DTC Client socket (7) | Initiating close of socket by core. | 2019-09-04 08:58:23
DTC Client socket (7) | Closed. | 2019-09-04 08:58:23
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-04 08:58:23
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:58:23
LMAX Live Trading - DTC | Disconnected. | 2019-09-04 08:58:23
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-04 08:58:23

LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2019-09-04 08:58:26
DTC Client socket (9) | Creating socket. Using TLS 1.2. | 2019-09-04 08:58:26
DTC Client socket (9) | Connecting to IP: 54.36.166.122. | 2019-09-04 08:58:26

Regards
LM
[2019-09-04 08:12:11]
gomifromparis - Posts: 244
there is already a message on this matter
[2019-09-04 08:23:39]
Sierra Chart Engineering - Posts: 104368
Refer to:
LMAX down | Post: 190796
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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