Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 09:18:33 +0000



Charts no longer working

View Count: 1080

[2013-12-10 12:22:28]
User54027 - Posts: 128
Hi,

I seem to have some corrupt files as some of my charts have stopped loading. Please let me know how I can re instate them. Message is Chartbook file is not a valid chartbook.
Thanks
Justin
Software version: 1061 | 2013-12-10 07:18:21
Usage end date: 2013-12-22 | 2013-12-10 07:18:21
Enabled for: Sierra Chart Historical Data Service. | 2013-12-10 07:18:21
Active service: SC Forex Data (FXCM) | 2013-12-10 07:18:21
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-10 07:18:21
2013-12-10 14:18:21 Local computer clock time | 2013-12-10 07:18:21
2013-12-10 12:18:21 GMT time | 2013-12-10 07:18:21
2013-12-10 07:18:21 Time zone adjusted time | 2013-12-10 07:18:21
Time difference to server time: 0 seconds. | 2013-12-10 07:18:21
Program path: C:\SierraChart\ | 2013-12-10 07:18:21
Data Files path: C:\SierraChart\Data\ | 2013-12-10 07:18:21
OS Version Number: 6.1 | 2013-12-10 07:18:21

Checking for new symbol settings for scfxcm | 2013-12-10 07:18:21

SC Forex Data (FXCM): Connecting to the market data server. ds4.sierracharts.com:10048 | 2013-12-10 07:18:44
SC Forex Data (FXCM) - Local market data port: 0 | 2013-12-10 07:18:44
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:18:44
The network socket is connected. | 2013-12-10 07:18:44
SC Forex Data (FXCM): Connected to market data server. Now authorizing. | 2013-12-10 07:18:44
SC Forex Data (FXCM): Connected to market data server. | 2013-12-10 07:18:45
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\Italy 40.cht | 2013-12-10 07:18:53
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\USDCAD.cht | 2013-12-10 07:18:53
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\USDCHF.cht | 2013-12-10 07:18:53
SC Forex Data (FXCM) - Starting real-time market data updates for: USDJPY | 2013-12-10 07:18:54
SC Forex Data (FXCM) - Starting real-time market data updates for: EURJPY | 2013-12-10 07:18:54
HD Request # 2 - Downloading Intraday chart data for USDJPY to the file USDJPY.scid. Service: fxcm | 2013-12-10 07:18:54
HD Request # 2 - Last Date-Time in file: 2013-12-10 07:17:52.0 | 2013-12-10 07:18:54
HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:18:54
SC Forex Data (FXCM) - Starting real-time market data updates for: UKOil | 2013-12-10 07:18:54
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:18:54
SC Forex Data (FXCM) - Starting real-time market data updates for: GER30 | 2013-12-10 07:18:54
SC Forex Data (FXCM) - Starting real-time market data updates for: US30 | 2013-12-10 07:18:54
Market Stats - Starting real-time market data updates for: $TRIN | 2013-12-10 07:18:54
SC Market Stats: Connecting to the market data server. ds3.sierracharts.com:10048 | 2013-12-10 07:18:54
SC Market Stats - Local market data port: 0 | 2013-12-10 07:18:54
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:18:54
Market Stats - Starting real-time market data updates for: $TICK | 2013-12-10 07:18:54
The network socket is connected. | 2013-12-10 07:18:54
HD Request # 2 - Sending historical data logon request message. | 2013-12-10 07:18:54
The network socket is connected. | 2013-12-10 07:18:55
SC Market Stats: Connected to market data server. Now authorizing. | 2013-12-10 07:18:55
SC Market Stats: Connected to market data server. | 2013-12-10 07:18:55
Restarting real-time data updates for symbol: $TICK | 2013-12-10 07:18:55
Restarting real-time data updates for symbol: $TRIN | 2013-12-10 07:18:55
HD Request # 2 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:18:55
HD Request # 2 - Decompressing data. | 2013-12-10 07:18:56
HD Request # 2 - Receiving Intraday data for USDJPY starting at 2013-12-10 07:17:52 | 2013-12-10 07:18:56
HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:52 | 2013-12-10 07:18:56
The network socket for historical data has been closed. | 2013-12-10 07:18:56
HD Request # 2 - Received 34 records from 2013-12-10 07:17:52 to 2013-12-10 07:18:55 (63.0 seconds) and wrote 34 records for USDJPY | 2013-12-10 07:18:56
HD Request # 2 - Intraday download COMPLETE for USDJPY | 2013-12-10 07:18:56
Real-time Intraday chart data file updates started for USDJPY | 2013-12-10 07:18:56

HD Request # 3 - Downloading Historical Daily chart data for USDJPY. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:18:56
HD Request # 3 - Using server: ds4.sierracharts.com port 10149 | 2013-12-10 07:18:56
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:18:56
The network socket is connected. | 2013-12-10 07:18:57
HD Request # 3 - Sending historical data logon request message. | 2013-12-10 07:18:57
HD Request # 3 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:18:58
HD Request # 3 - Decompressing data. | 2013-12-10 07:18:58
HD Request # 3 - Receiving historical Daily data for USDJPY starting at 2013-12-09 | 2013-12-10 07:18:58
Writing historical Daily data for USDJPY to the file USDJPY.dly | 2013-12-10 07:18:58
The network socket for historical data has been closed. | 2013-12-10 07:18:58
HD Request # 3 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for USDJPY | 2013-12-10 07:18:58
HD Request # 3 - Daily download COMPLETE for USDJPY | 2013-12-10 07:18:58
HD Request # 4 - Downloading Intraday chart data for UKOil to the file UKOil.scid. Service: fxcm | 2013-12-10 07:18:58
HD Request # 4 - Last Date-Time in file: 2013-12-10 07:17:50.0 | 2013-12-10 07:18:58
HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:18:58
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:18:59
The network socket is connected. | 2013-12-10 07:18:59
HD Request # 4 - Sending historical data logon request message. | 2013-12-10 07:18:59
HD Request # 4 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:00
HD Request # 4 - Decompressing data. | 2013-12-10 07:19:01
HD Request # 4 - Receiving Intraday data for UKOil starting at 2013-12-10 07:17:50 | 2013-12-10 07:19:01
HD Request # 4 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:50 | 2013-12-10 07:19:01
The network socket for historical data has been closed. | 2013-12-10 07:19:01
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:02
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:02
HD Request # 4 - Received 4 records from 2013-12-10 07:17:50 to 2013-12-10 07:18:52 (62.0 seconds) and wrote 4 records for UKOil | 2013-12-10 07:19:04
HD Request # 4 - Intraday download COMPLETE for UKOil | 2013-12-10 07:19:04
Real-time Intraday chart data file updates started for UKOil | 2013-12-10 07:19:04

Chart #3 has tagged chart #9 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:07
Chart #3 has tagged chart #9 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:07
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:08
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:08
HD Request # 5 - Downloading Historical Daily chart data for UKOil. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:19:08
HD Request # 5 - Using server: ds3.sierracharts.com port 10149 | 2013-12-10 07:19:08
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:19:08
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:08
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:08
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-12-10 07:19:08
The network socket is connected. | 2013-12-10 07:19:08
HD Request # 5 - Sending historical data logon request message. | 2013-12-10 07:19:08
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:09
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:09
HD Request # 5 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:19:13
Chart #4 has tagged chart #9 for full recalculation. Chartbook: USDYEN.cht | 2013-12-10 07:19:16
Chart #4 has tagged chart #9 for full recalculation. Chartbook: USDYEN.cht | 2013-12-10 07:19:16
Chart #4 has tagged chart #9 for full recalculation. Chartbook: USDYEN.cht | 2013-12-10 07:19:16
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: USDYEN.cht | 2013-12-10 07:19:16
HD Request # 5 - Decompressing data. | 2013-12-10 07:19:30
HD Request # 5 - Receiving historical Daily data for UKOil starting at 2013-12-09 | 2013-12-10 07:19:30
Writing historical Daily data for UKOil to the file UKOil.dly | 2013-12-10 07:19:30
The network socket for historical data has been closed. | 2013-12-10 07:19:30
HD Request # 5 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for UKOil | 2013-12-10 07:19:30
HD Request # 5 - Daily download COMPLETE for UKOil | 2013-12-10 07:19:30
Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:30
Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:30
Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:30
HD Request # 6 - Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm | 2013-12-10 07:19:30
HD Request # 6 - Last Date-Time in file: 2013-12-10 07:17:53.0 | 2013-12-10 07:19:30
HD Request # 6 - Using server: ds4.sierracharts.com port 10149 | 2013-12-10 07:19:30
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:19:30
Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:31
The network socket is connected. | 2013-12-10 07:19:31
HD Request # 6 - Sending historical data logon request message. | 2013-12-10 07:19:31
HD Request # 6 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:31
Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:31
Chart #2 has tagged chart #3 for full recalculation. Chartbook: Brent Crude.cht | 2013-12-10 07:19:31
Chart #3 is performing a full recalculation because it has been tagged. Chartbook: Brent Crude.cht | 2013-12-10 07:19:32
HD Request # 6 - Decompressing data. | 2013-12-10 07:19:32
HD Request # 6 - Receiving Intraday data for GER30 starting at 2013-12-10 07:17:53 | 2013-12-10 07:19:32
HD Request # 6 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:53 | 2013-12-10 07:19:32
The network socket for historical data has been closed. | 2013-12-10 07:19:32
HD Request # 6 - Received 33 records from 2013-12-10 07:17:53 to 2013-12-10 07:19:27 (94.0 seconds) and wrote 33 records for GER30 | 2013-12-10 07:19:32
HD Request # 6 - Intraday download COMPLETE for GER30 | 2013-12-10 07:19:32
Real-time Intraday chart data file updates started for GER30 | 2013-12-10 07:19:32

HD Request # 7 - Downloading Historical Daily chart data for GER30. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:19:32
HD Request # 7 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:19:32
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:19:32
Chart #3 has tagged chart #9 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:32
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:33
The network socket is connected. | 2013-12-10 07:19:34
HD Request # 7 - Sending historical data logon request message. | 2013-12-10 07:19:34
HD Request # 7 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:19:34
HD Request # 7 - Decompressing data. | 2013-12-10 07:19:35
HD Request # 7 - Receiving historical Daily data for GER30 starting at 2013-12-09 | 2013-12-10 07:19:35
Writing historical Daily data for GER30 to the file GER30.dly | 2013-12-10 07:19:35
The network socket for historical data has been closed. | 2013-12-10 07:19:35
HD Request # 7 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for GER30 | 2013-12-10 07:19:35
HD Request # 7 - Daily download COMPLETE for GER30 | 2013-12-10 07:19:35
Chart #1 has tagged chart #2 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35
Chart #1 has tagged chart #4 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35
Chart #1 has tagged chart #2 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35
Chart #1 has tagged chart #4 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35
Chart #1 has tagged chart #2 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35
Chart #1 has tagged chart #4 for full recalculation. Chartbook: German 30.cht | 2013-12-10 07:19:35
HD Request # 8 - Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2013-12-10 07:19:35
HD Request # 8 - Last Date-Time in file: 2013-12-10 07:17:44.0 | 2013-12-10 07:19:35
HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2013-12-10 07:19:35
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:19:35
Chart #4 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:35
The network socket is connected. | 2013-12-10 07:19:35
HD Request # 8 - Sending historical data logon request message. | 2013-12-10 07:19:35
Chart #2 is performing a full recalculation because it has been tagged. Chartbook: German 30.cht | 2013-12-10 07:19:36
HD Request # 8 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:36
HD Request # 8 - Decompressing data. | 2013-12-10 07:19:36
HD Request # 8 - Receiving Intraday data for US30 starting at 2013-12-10 07:17:44 | 2013-12-10 07:19:36
HD Request # 8 - Timestamp of first Intraday data file record written: 2013-12-10 07:17:44 | 2013-12-10 07:19:36
The network socket for historical data has been closed. | 2013-12-10 07:19:36
HD Request # 8 - Received 11 records from 2013-12-10 07:17:44 to 2013-12-10 07:19:29 (105.0 seconds) and wrote 11 records for US30 | 2013-12-10 07:19:36
HD Request # 8 - Intraday download COMPLETE for US30 | 2013-12-10 07:19:36
Real-time Intraday chart data file updates started for US30 | 2013-12-10 07:19:36

HD Request # 9 - Downloading Intraday chart data for $TRIN to the file $TRIN.scid. Service: ddf | 2013-12-10 07:19:36
HD Request # 9 - Last Date-Time in file: 2013-12-09 16:04:59.0 | 2013-12-10 07:19:36
HD Request # 9 - Using server: ds4.sierracharts.com port 10149 | 2013-12-10 07:19:36
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-10 07:19:36
Chart #4 has tagged chart #9 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:36
Chart #9 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-12-10 07:19:37
The network socket is connected. | 2013-12-10 07:19:37
HD Request # 9 - Sending historical data logon request message. | 2013-12-10 07:19:37
HD Request # 9 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:37
HD Request # 9 - Decompressing data. | 2013-12-10 07:19:41
HD Request # 9 - Receiving Intraday data for $TRIN starting at 2013-12-09 16:04:59 | 2013-12-10 07:19:41
HD Request # 9 - Timestamp of first Intraday data file record written: 2013-12-09 16:04:59 | 2013-12-10 07:19:41
The network socket for historical data has been closed. | 2013-12-10 07:19:41
HD Request # 9 - Received 1 record from 2013-12-09 16:04:59 to 2013-12-09 16:04:59 (0.0 seconds) and wrote 1 record for $TRIN | 2013-12-10 07:19:41
HD Request # 9 - Intraday download COMPLETE for $TRIN | 2013-12-10 07:19:41
Real-time Intraday chart data file updates started for $TRIN | 2013-12-10 07:19:41

HD Request # 10 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-12-10 07:19:41
HD Request # 10 - Last Date-Time in file: 2013-12-09 16:04:59.0 | 2013-12-10 07:19:41
HD Request # 10 - Using server: ds5.sierracharts.com port 10149 | 2013-12-10 07:19:41
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-10 07:19:41
The network socket is connected. | 2013-12-10 07:19:41
HD Request # 10 - Sending historical data logon request message. | 2013-12-10 07:19:41
HD Request # 10 - Requesting up to 1000 days of Intraday data. Record interval: 1 | 2013-12-10 07:19:42
HD Request # 10 - Decompressing data. | 2013-12-10 07:19:42
HD Request # 10 - Receiving Intraday data for $TICK starting at 2013-12-09 16:04:59 | 2013-12-10 07:19:42
HD Request # 10 - Timestamp of first Intraday data file record written: 2013-12-09 16:04:59 | 2013-12-10 07:19:42
The network socket for historical data has been closed. | 2013-12-10 07:19:42
HD Request # 10 - Received 1 record from 2013-12-09 16:04:59 to 2013-12-09 16:04:59 (0.0 seconds) and wrote 1 record for $TICK | 2013-12-10 07:19:42
HD Request # 10 - Intraday download COMPLETE for $TICK | 2013-12-10 07:19:42
Real-time Intraday chart data file updates started for $TICK | 2013-12-10 07:19:42

HD Request # 11 - Downloading Historical Daily chart data for US30. Starting date: 2013-12-09. Service: fxcm | 2013-12-10 07:19:42
HD Request # 11 - Using server: ds3.sierracharts.com port 10149 | 2013-12-10 07:19:42
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-10 07:19:42
The network socket is connected. | 2013-12-10 07:19:43
HD Request # 11 - Sending historical data logon request message. | 2013-12-10 07:19:43
HD Request # 11 - Requesting historical Daily data starting at 2013-12-09. | 2013-12-10 07:19:43
HD Request # 11 - Decompressing data. | 2013-12-10 07:19:44
HD Request # 11 - Receiving historical Daily data for US30 starting at 2013-12-09 | 2013-12-10 07:19:44
Writing historical Daily data for US30 to the file US30.dly | 2013-12-10 07:19:44
The network socket for historical data has been closed. | 2013-12-10 07:19:44
HD Request # 11 - Received 2 records from 2013-12-09 00:00:00 to 2013-12-10 00:00:00 (2.0 days) and wrote 2 records for US30 | 2013-12-10 07:19:44
HD Request # 11 - Daily download COMPLETE for US30 | 2013-12-10 07:19:44
Chart #5 has tagged chart #2 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:44
Chart #5 has tagged chart #2 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:44
Chart #5 has tagged chart #2 for full recalculation. Chartbook: Dow.cht | 2013-12-10 07:19:44
Chart #2 is performing a full recalculation because it has been tagged. Chartbook: Dow.cht | 2013-12-10 07:19:44
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\Italy 40.cht | 2013-12-10 07:19:49

[2013-12-10 17:51:32]
Sierra Chart Engineering - Posts: 104368
You may need to create a new Chartbook. Here are the instructions to use a backup Chartbook:
https://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-12-10 17:51:45

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account