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Date/Time: Fri, 29 Mar 2024 09:55:54 +0000



User Email Question

View Count: 1824

[2013-12-09 17:58:39]
Sierra Chart - Max - Posts: 5554


Hello,
I have many freeze on my chartbook.
I submit you the logfile.
Can you explain me how to solve that because It is recurent.


User Message: I have many freezes and I can't acced to my files.
Thanks to explain me what is the problem to solve it.
Best regards

Log:

Software version: 1061 | 2013-12-09 15:29:27
Usage end date: 2014-01-04 | 2013-12-09 15:29:27
Enabled for: Sierra Chart Historical Data Service. | 2013-12-09 15:29:27
Active service: TransAct | 2013-12-09 15:29:27
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-12-09 15:29:27
2013-12-09 15:29:27 Local computer clock time | 2013-12-09 15:29:27
2013-12-09 14:29:27 GMT time | 2013-12-09 15:29:27
2013-12-09 15:29:27 Time zone adjusted time | 2013-12-09 15:29:27
Time difference to server time: 14 seconds. | 2013-12-09 15:29:27
Program path: C:\SierraChart\ | 2013-12-09 15:29:27
Data Files path: C:\SierraChart\Data\ | 2013-12-09 15:29:27
OS Version Number: 5.1 | 2013-12-09 15:29:27

Checking for new symbol settings for ta | 2013-12-09 15:29:27
Checking for large (over 4832 MB) intraday data files to move data out of. Please wait.... | 2013-12-09 15:29:29
Completed checking of 163 Intraday data files (*.scid). | 2013-12-09 15:29:29

Transact DTC - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2013-12-09 15:29:32
Transact DTC: Connecting to the server 127.0.0.1. Port 1869 | 2013-12-09 15:29:33
The network socket is connected. | 2013-12-09 15:29:33
Transact DTC: Connected to server. | 2013-12-09 15:29:33
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2013-12-09 15:29:33
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-12-09 15:29:33
Transact DTC: Sending logon request message. | 2013-12-09 15:29:33
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2013-12-09 15:29:39
Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-12-09 15:29:39
Transact Futures - Successfully connected. Operation Successful. | 2013-12-09 15:29:39
Symbols used for FDAXZ3 continuous contract chart: | 2013-12-09 15:29:41
FDAXH1 | 2013-12-09 15:29:41
FDAXM1 | 2013-12-09 15:29:41
FDAXU1 | 2013-12-09 15:29:41
FDAXZ1 | 2013-12-09 15:29:41
FDAXH2 | 2013-12-09 15:29:41
FDAXM2 | 2013-12-09 15:29:41
FDAXU2 | 2013-12-09 15:29:41
FDAXZ2 | 2013-12-09 15:29:41
FDAXH3 | 2013-12-09 15:29:41
FDAXM3 | 2013-12-09 15:29:41
FDAXU3 | 2013-12-09 15:29:41
FDAXZ3 | 2013-12-09 15:29:41
Symbols used for FDAXZ3 continuous contract chart: | 2013-12-09 15:29:41
FDAXH3 | 2013-12-09 15:29:41
FDAXM3 | 2013-12-09 15:29:41
FDAXU3 | 2013-12-09 15:29:41
FDAXZ3 | 2013-12-09 15:29:41
Symbols used for FDAXZ3 continuous contract chart: | 2013-12-09 15:29:41
FDAXH1 | 2013-12-09 15:29:41
FDAXM1 | 2013-12-09 15:29:41
FDAXU1 | 2013-12-09 15:29:41
FDAXZ1 | 2013-12-09 15:29:41
FDAXH2 | 2013-12-09 15:29:41
FDAXM2 | 2013-12-09 15:29:41
FDAXU2 | 2013-12-09 15:29:41
FDAXZ2 | 2013-12-09 15:29:41
FDAXH3 | 2013-12-09 15:29:41
FDAXM3 | 2013-12-09 15:29:41
FDAXU3 | 2013-12-09 15:29:41
FDAXZ3 | 2013-12-09 15:29:41
Symbols used for FDAXH4 continuous contract chart: | 2013-12-09 15:29:41
FDAXZ3 | 2013-12-09 15:29:41
FDAXH4 | 2013-12-09 15:29:41
Symbols used for FDAXZ3 continuous contract chart: | 2013-12-09 15:29:41
FDAXZ3 | 2013-12-09 15:29:41
Symbols used for FDAXZ3 continuous contract chart: | 2013-12-09 15:29:42
FDAXZ3 | 2013-12-09 15:29:42
Transact DTC - Starting real-time market data updates for: FDAXZ3 | 2013-12-09 15:29:43
HD Request # 2 - Downloading Intraday chart data for FDAXZ3 to the file FDAXZ3.scid. Service: ta | 2013-12-09 15:29:43
HD Request # 2 - Last Date-Time in file: 2013-12-09 15:28:56.0 | 2013-12-09 15:29:43
HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2013-12-09 15:29:43
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-09 15:29:44
The network socket is connected. | 2013-12-09 15:29:44
HD Request # 2 - Sending historical data logon request message. | 2013-12-09 15:29:44
HD Request # 2 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:29:44
HD Request # 2 - Decompressing data. | 2013-12-09 15:29:44
HD Request # 2 - Receiving Intraday data for FDAXZ3 starting at 2013-12-09 15:28:56 | 2013-12-09 15:29:44
HD Request # 2 - Timestamp of first Intraday data file record written: 2013-12-09 15:29:03 | 2013-12-09 15:29:44
The network socket for historical data has been closed. | 2013-12-09 15:29:44
HD Request # 2 - Received 11 records from 2013-12-09 15:28:56 to 2013-12-09 15:29:30 (34.0 seconds) and wrote 9 records for FDAXZ3 | 2013-12-09 15:29:45
HD Request # 2 - Intraday download COMPLETE for FDAXZ3 | 2013-12-09 15:29:45
Real-time Intraday chart data file updates started for FDAXZ3 | 2013-12-09 15:29:45

HD Request # 3 - Downloading Intraday chart data for FDAXH1 to the file FDAXH1.scid. Service: ta | 2013-12-09 15:29:45
HD Request # 3 - Last Date-Time in file: 2011-03-18 12:59:57.0 | 2013-12-09 15:29:45
HD Request # 3 - Using server: ds3.sierracharts.com port 10149 | 2013-12-09 15:29:45
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-09 15:29:45
The network socket is connected. | 2013-12-09 15:29:45
HD Request # 3 - Sending historical data logon request message. | 2013-12-09 15:29:45
HD Request # 3 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:29:46
HD Request # 3 - Decompressing data. | 2013-12-09 15:29:46
HD Request # 3 - Receiving Intraday data for FDAXH1 starting at 2011-03-18 12:59:57 | 2013-12-09 15:29:46
The network socket for historical data has been closed. | 2013-12-09 15:29:46
HD Request # 3 - Received 1 record from 2011-03-18 12:59:57 to 2011-03-18 12:59:57 (0.0 seconds) and wrote 0 records for FDAXH1 | 2013-12-09 15:29:46
HD Request # 3 - Intraday download COMPLETE for FDAXH1 | 2013-12-09 15:29:46
Real-time Intraday chart data file updates started for FDAXH1 | 2013-12-09 15:29:46

HD Request # 4 - Downloading Intraday chart data for FDAXH3 to the file FDAXH3.scid. Service: ta | 2013-12-09 15:29:46
HD Request # 4 - Last Date-Time in file: 2013-03-15 12:59:58.0 | 2013-12-09 15:29:46
HD Request # 4 - Using server: ds4.sierracharts.com port 10149 | 2013-12-09 15:29:47
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-09 15:29:47
The network socket is connected. | 2013-12-09 15:29:47
HD Request # 4 - Sending historical data logon request message. | 2013-12-09 15:29:47
Requesting market depth updates for: FDAXZ3 if supported. | 2013-12-09 15:29:47
HD Request # 4 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:29:48
HD Request # 4 - Decompressing data. | 2013-12-09 15:29:48
HD Request # 4 - Receiving Intraday data for FDAXH3 starting at 2013-03-15 12:59:58 | 2013-12-09 15:29:48
The network socket for historical data has been closed. | 2013-12-09 15:29:48
HD Request # 4 - Received 1 record from 2013-03-15 12:59:58 to 2013-03-15 12:59:58 (0.0 seconds) and wrote 0 records for FDAXH3 | 2013-12-09 15:29:48
HD Request # 4 - Intraday download COMPLETE for FDAXH3 | 2013-12-09 15:29:48
Real-time Intraday chart data file updates started for FDAXH3 | 2013-12-09 15:29:48

An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:29:54
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:29:54
HD Request # 5 - Downloading Intraday chart data for FDAXH4 to the file FDAXH4.scid. Service: ta | 2013-12-09 15:29:54
HD Request # 5 - Last Date-Time in file: 2013-12-09 15:19:20.0 | 2013-12-09 15:29:54
HD Request # 5 - Using server: ds5.sierracharts.com port 10149 | 2013-12-09 15:29:54
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-09 15:29:54
The network socket is connected. | 2013-12-09 15:29:55
HD Request # 5 - Sending historical data logon request message. | 2013-12-09 15:29:55
HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:29:55
HD Request # 5 - Decompressing data. | 2013-12-09 15:29:55
HD Request # 5 - Receiving Intraday data for FDAXH4 starting at 2013-12-09 15:19:21 | 2013-12-09 15:29:55
HD Request # 5 - Timestamp of first Intraday data file record written: 2013-12-09 15:19:21 | 2013-12-09 15:29:55
The network socket for historical data has been closed. | 2013-12-09 15:29:55
HD Request # 5 - Received 3 records from 2013-12-09 15:19:21 to 2013-12-09 15:19:21 (0.0 seconds) and wrote 3 records for FDAXH4 | 2013-12-09 15:29:55
HD Request # 5 - Intraday download COMPLETE for FDAXH4 | 2013-12-09 15:29:55
Real-time Intraday chart data file updates started for FDAXH4 | 2013-12-09 15:29:55

Transact DTC - Starting real-time market data updates for: FDAXH4 | 2013-12-09 15:29:56
ContinuousIntradayDataLoader: Reached the end of FDAXZ3.scid at 2013-12-09 14:29:30. | 2013-12-09 15:29:56
HD Request # 6 - Downloading Intraday chart data for FDAXM3 to the file FDAXM3.scid. Service: ta | 2013-12-09 15:29:57
HD Request # 6 - Last Date-Time in file: 2013-06-21 13:00:00.0 | 2013-12-09 15:29:57
HD Request # 6 - Using server: ds3.sierracharts.com port 10149 | 2013-12-09 15:29:57
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-09 15:29:57
The network socket is connected. | 2013-12-09 15:29:57
HD Request # 6 - Sending historical data logon request message. | 2013-12-09 15:29:57
HD Request # 6 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:29:57
ContinuousIntradayDataLoader: Reached the end of FDAXZ3.scid at 2013-12-09 14:29:30. | 2013-12-09 15:29:57
HD Request # 6 - Decompressing data. | 2013-12-09 15:29:57
HD Request # 6 - Receiving Intraday data for FDAXM3 starting at 2013-06-21 13:00:00 | 2013-12-09 15:29:57
The network socket for historical data has been closed. | 2013-12-09 15:29:57
HD Request # 6 - Received 3 records from 2013-06-21 13:00:00 to 2013-06-21 13:00:00 (0.0 seconds) and wrote 0 records for FDAXM3 | 2013-12-09 15:29:58
HD Request # 6 - Intraday download COMPLETE for FDAXM3 | 2013-12-09 15:29:58
Real-time Intraday chart data file updates started for FDAXM3 | 2013-12-09 15:29:58

HD Request # 7 - Downloading Intraday chart data for FDAXM1 to the file FDAXM1.scid. Service: ta | 2013-12-09 15:30:00
HD Request # 7 - Last Date-Time in file: 2011-06-17 12:59:59.0 | 2013-12-09 15:30:00
HD Request # 7 - Using server: ds4.sierracharts.com port 10149 | 2013-12-09 15:30:00
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-09 15:30:00
The network socket is connected. | 2013-12-09 15:30:00
HD Request # 7 - Sending historical data logon request message. | 2013-12-09 15:30:00
ContinuousIntradayDataLoader: Reached the end of FDAXZ3.scid at 2013-12-09 14:29:30. | 2013-12-09 15:30:01
HD Request # 7 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:01
HD Request # 7 - Decompressing data. | 2013-12-09 15:30:02
HD Request # 7 - Receiving Intraday data for FDAXM1 starting at 2011-06-17 12:59:59 | 2013-12-09 15:30:02
The network socket for historical data has been closed. | 2013-12-09 15:30:02
HD Request # 7 - Received 1 record from 2011-06-17 12:59:59 to 2011-06-17 12:59:59 (0.0 seconds) and wrote 0 records for FDAXM1 | 2013-12-09 15:30:02
HD Request # 7 - Intraday download COMPLETE for FDAXM1 | 2013-12-09 15:30:02
Real-time Intraday chart data file updates started for FDAXM1 | 2013-12-09 15:30:02

An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:05
HD Request # 8 - Downloading Intraday chart data for FDAXU3 to the file FDAXU3.scid. Service: ta | 2013-12-09 15:30:06
HD Request # 8 - Last Date-Time in file: 2013-09-20 13:00:00.0 | 2013-12-09 15:30:06
HD Request # 8 - Using server: ds5.sierracharts.com port 10149 | 2013-12-09 15:30:06
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-09 15:30:07
The network socket is connected. | 2013-12-09 15:30:07
HD Request # 8 - Sending historical data logon request message. | 2013-12-09 15:30:07
HD Request # 8 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:07
HD Request # 8 - Decompressing data. | 2013-12-09 15:30:07
HD Request # 8 - Receiving Intraday data for FDAXU3 starting at 2013-09-20 13:00:00 | 2013-12-09 15:30:07
The network socket for historical data has been closed. | 2013-12-09 15:30:07
HD Request # 8 - Received 1 record from 2013-09-20 13:00:00 to 2013-09-20 13:00:00 (0.0 seconds) and wrote 0 records for FDAXU3 | 2013-12-09 15:30:07
HD Request # 8 - Intraday download COMPLETE for FDAXU3 | 2013-12-09 15:30:07
Real-time Intraday chart data file updates started for FDAXU3 | 2013-12-09 15:30:07

HD Request # 9 - Downloading Intraday chart data for FDAXU1 to the file FDAXU1.scid. Service: ta | 2013-12-09 15:30:07
HD Request # 9 - Last Date-Time in file: 2011-09-16 12:59:56.0 | 2013-12-09 15:30:07
HD Request # 9 - Using server: ds3.sierracharts.com port 10149 | 2013-12-09 15:30:07
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-09 15:30:07
The network socket is connected. | 2013-12-09 15:30:08
HD Request # 9 - Sending historical data logon request message. | 2013-12-09 15:30:08
HD Request # 9 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:08
HD Request # 9 - Decompressing data. | 2013-12-09 15:30:08
HD Request # 9 - Receiving Intraday data for FDAXU1 starting at 2011-09-16 12:59:56 | 2013-12-09 15:30:08
The network socket for historical data has been closed. | 2013-12-09 15:30:08
HD Request # 9 - Received 2 records from 2011-09-16 12:59:56 to 2011-09-16 12:59:56 (0.0 seconds) and wrote 0 records for FDAXU1 | 2013-12-09 15:30:08
HD Request # 9 - Intraday download COMPLETE for FDAXU1 | 2013-12-09 15:30:08
Real-time Intraday chart data file updates started for FDAXU1 | 2013-12-09 15:30:08

An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:18
HD Request # 10 - Downloading Intraday chart data for FDAXZ1 to the file FDAXZ1.scid. Service: ta | 2013-12-09 15:30:19
HD Request # 10 - Last Date-Time in file: 2011-12-16 13:00:00.0 | 2013-12-09 15:30:19
HD Request # 10 - Using server: ds4.sierracharts.com port 10149 | 2013-12-09 15:30:19
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-09 15:30:19
The network socket is connected. | 2013-12-09 15:30:20
HD Request # 10 - Sending historical data logon request message. | 2013-12-09 15:30:20
HD Request # 10 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:20
HD Request # 10 - Decompressing data. | 2013-12-09 15:30:20
HD Request # 10 - Receiving Intraday data for FDAXZ1 starting at 2011-12-16 13:00:00 | 2013-12-09 15:30:20
The network socket for historical data has been closed. | 2013-12-09 15:30:20
HD Request # 10 - Received 1 record from 2011-12-16 13:00:00 to 2011-12-16 13:00:00 (0.0 seconds) and wrote 0 records for FDAXZ1 | 2013-12-09 15:30:21
HD Request # 10 - Intraday download COMPLETE for FDAXZ1 | 2013-12-09 15:30:21
Real-time Intraday chart data file updates started for FDAXZ1 | 2013-12-09 15:30:21

HD Request # 11 - Downloading Intraday chart data for FDAXH2 to the file FDAXH2.scid. Service: ta | 2013-12-09 15:30:30
HD Request # 11 - Last Date-Time in file: 2012-03-16 13:00:00.0 | 2013-12-09 15:30:30
HD Request # 11 - Using server: ds5.sierracharts.com port 10149 | 2013-12-09 15:30:30
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-09 15:30:30
The network socket is connected. | 2013-12-09 15:30:30
HD Request # 11 - Sending historical data logon request message. | 2013-12-09 15:30:30
HD Request # 11 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:31
HD Request # 11 - Decompressing data. | 2013-12-09 15:30:31
HD Request # 11 - Receiving Intraday data for FDAXH2 starting at 2012-03-16 13:00:00 | 2013-12-09 15:30:31
The network socket for historical data has been closed. | 2013-12-09 15:30:31
HD Request # 11 - Received 1 record from 2012-03-16 13:00:00 to 2012-03-16 13:00:00 (0.0 seconds) and wrote 0 records for FDAXH2 | 2013-12-09 15:30:31
HD Request # 11 - Intraday download COMPLETE for FDAXH2 | 2013-12-09 15:30:31
Real-time Intraday chart data file updates started for FDAXH2 | 2013-12-09 15:30:31

ContinuousIntradayDataLoader: Reached the end of FDAXH3.scid at 2013-03-15 11:59:58. FDAXM3.scid starts at 2013-03-20 11:00:00. | 2013-12-09 15:30:33
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:33
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:35
HD Request # 12 - Downloading Intraday chart data for FDAXM2 to the file FDAXM2.scid. Service: ta | 2013-12-09 15:30:38
HD Request # 12 - Last Date-Time in file: 2012-06-15 22:03:53.0 | 2013-12-09 15:30:38
HD Request # 12 - Using server: ds3.sierracharts.com port 10149 | 2013-12-09 15:30:38
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-09 15:30:38
The network socket is connected. | 2013-12-09 15:30:38
HD Request # 12 - Sending historical data logon request message. | 2013-12-09 15:30:38
HD Request # 12 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:38
HD Request # 12 - Decompressing data. | 2013-12-09 15:30:38
HD Request # 12 - Receiving Intraday data for FDAXM2 starting at 2012-06-15 22:03:53 | 2013-12-09 15:30:38
The network socket for historical data has been closed. | 2013-12-09 15:30:38
HD Request # 12 - Received 1 record from 2012-06-15 22:03:53 to 2012-06-15 22:03:53 (0.0 seconds) and wrote 0 records for FDAXM2 | 2013-12-09 15:30:38
HD Request # 12 - Intraday download COMPLETE for FDAXM2 | 2013-12-09 15:30:38
Real-time Intraday chart data file updates started for FDAXM2 | 2013-12-09 15:30:38

An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:42
HD Request # 13 - Downloading Intraday chart data for FDAXU2 to the file FDAXU2.scid. Service: ta | 2013-12-09 15:30:45
HD Request # 13 - Last Date-Time in file: 2012-09-21 13:00:00.0 | 2013-12-09 15:30:45
HD Request # 13 - Using server: ds4.sierracharts.com port 10149 | 2013-12-09 15:30:45
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-09 15:30:45
The network socket is connected. | 2013-12-09 15:30:45
HD Request # 13 - Sending historical data logon request message. | 2013-12-09 15:30:45
HD Request # 13 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:45
HD Request # 13 - Decompressing data. | 2013-12-09 15:30:46
HD Request # 13 - Receiving Intraday data for FDAXU2 starting at 2012-09-21 13:00:00 | 2013-12-09 15:30:46
The network socket for historical data has been closed. | 2013-12-09 15:30:46
HD Request # 13 - Received 1 record from 2012-09-21 13:00:00 to 2012-09-21 13:00:00 (0.0 seconds) and wrote 0 records for FDAXU2 | 2013-12-09 15:30:46
HD Request # 13 - Intraday download COMPLETE for FDAXU2 | 2013-12-09 15:30:46
Real-time Intraday chart data file updates started for FDAXU2 | 2013-12-09 15:30:46

ContinuousIntradayDataLoader: Transitioning from FDAXM3.scid (volume: 13786) to FDAXU3.scid (volume: 73338) at 2013-06-21 06:00:11. | 2013-12-09 15:30:46
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:50
HD Request # 14 - Downloading Intraday chart data for FDAXZ2 to the file FDAXZ2.scid. Service: ta | 2013-12-09 15:30:52
HD Request # 14 - Last Date-Time in file: 2012-12-21 12:59:56.0 | 2013-12-09 15:30:52
HD Request # 14 - Using server: ds5.sierracharts.com port 10149 | 2013-12-09 15:30:52
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-09 15:30:52
The network socket is connected. | 2013-12-09 15:30:52
HD Request # 14 - Sending historical data logon request message. | 2013-12-09 15:30:52
HD Request # 14 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2013-12-09 15:30:52
HD Request # 14 - Decompressing data. | 2013-12-09 15:30:53
HD Request # 14 - Receiving Intraday data for FDAXZ2 starting at 2012-12-21 12:59:56 | 2013-12-09 15:30:53
The network socket for historical data has been closed. | 2013-12-09 15:30:53
HD Request # 14 - Received 2 records from 2012-12-21 12:59:56 to 2012-12-21 12:59:56 (0.0 seconds) and wrote 0 records for FDAXZ2 | 2013-12-09 15:30:53
HD Request # 14 - Intraday download COMPLETE for FDAXZ2 | 2013-12-09 15:30:53
Real-time Intraday chart data file updates started for FDAXZ2 | 2013-12-09 15:30:53

ContinuousIntradayDataLoader: Transitioning from FDAXU3.scid (volume: 8636) to FDAXZ3.scid (volume: 47336) at 2013-09-20 06:00:08. | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:30:59
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:07
ContinuousIntradayDataLoader: Reached the end of FDAXZ3.scid at 2013-12-09 14:30:06. | 2013-12-09 15:31:09
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:10
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:25
ContinuousIntradayDataLoader: Transitioning from FDAXH1.scid (volume: 27934) to FDAXM1.scid (volume: 185141) at 2011-03-18 07:00:07. | 2013-12-09 15:31:27
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:30
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:33
ContinuousIntradayDataLoader: Transitioning from FDAXH1.scid (volume: 27934) to FDAXM1.scid (volume: 185141) at 2011-03-18 07:00:07. | 2013-12-09 15:31:33
ContinuousIntradayDataLoader: Transitioning from FDAXM1.scid (volume: 41405) to FDAXU1.scid (volume: 218687) at 2011-06-17 06:00:09. | 2013-12-09 15:31:35
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:39
ContinuousIntradayDataLoader: Transitioning from FDAXM1.scid (volume: 41405) to FDAXU1.scid (volume: 218687) at 2011-06-17 06:00:09. | 2013-12-09 15:31:42
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:43
ContinuousIntradayDataLoader: Transitioning from FDAXU1.scid (volume: 43245) to FDAXZ1.scid (volume: 223634) at 2011-09-16 06:00:05. | 2013-12-09 15:31:45
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:31:53
ContinuousIntradayDataLoader: Transitioning from FDAXU1.scid (volume: 43245) to FDAXZ1.scid (volume: 223634) at 2011-09-16 06:00:05. | 2013-12-09 15:31:54
ContinuousIntradayDataLoader: Transitioning from FDAXZ1.scid (volume: 8580) to FDAXH2.scid (volume: 76551) at 2011-12-16 07:00:07. | 2013-12-09 15:31:56
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:00
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:00
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:03
ContinuousIntradayDataLoader: Transitioning from FDAXH2.scid (volume: 10613) to FDAXM2.scid (volume: 73671) at 2012-03-16 07:00:08. | 2013-12-09 15:32:04
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:06
ContinuousIntradayDataLoader: Transitioning from FDAXZ1.scid (volume: 8580) to FDAXH2.scid (volume: 76551) at 2011-12-16 07:00:07. | 2013-12-09 15:32:06
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:07
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:09
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:10
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:11
ContinuousIntradayDataLoader: Reached the end of FDAXM2.scid at 2012-06-15 20:03:53. FDAXU2.scid starts at 2012-06-20 11:00:00. | 2013-12-09 15:32:12
ContinuousIntradayDataLoader: Transitioning from FDAXH2.scid (volume: 10613) to FDAXM2.scid (volume: 73671) at 2012-03-16 07:00:08. | 2013-12-09 15:32:16
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:19
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:20
ContinuousIntradayDataLoader: Transitioning from FDAXU2.scid (volume: 7885) to FDAXZ2.scid (volume: 78963) at 2012-09-21 06:00:10. | 2013-12-09 15:32:21
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:21
ContinuousIntradayDataLoader: Reached the end of FDAXM2.scid at 2012-06-15 20:03:53. FDAXU2.scid starts at 2012-06-20 11:00:00. | 2013-12-09 15:32:26
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:27
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:28
ContinuousIntradayDataLoader: Transitioning from FDAXZ2.scid (volume: 9039) to FDAXH3.scid (volume: 75963) at 2012-12-21 07:00:09. | 2013-12-09 15:32:28
ContinuousIntradayDataLoader: Reached the end of FDAXH3.scid at 2013-03-15 11:59:58. FDAXM3.scid starts at 2013-03-20 11:00:00. | 2013-12-09 15:32:33
ContinuousIntradayDataLoader: Transitioning from FDAXU2.scid (volume: 7885) to FDAXZ2.scid (volume: 78963) at 2012-09-21 06:00:10. | 2013-12-09 15:32:34
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:36
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:37
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:39
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:39
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:41
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:41
ContinuousIntradayDataLoader: Transitioning from FDAXM3.scid (volume: 13786) to FDAXU3.scid (volume: 73338) at 2013-06-21 06:00:11. | 2013-12-09 15:32:42
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:42
ContinuousIntradayDataLoader: Transitioning from FDAXZ2.scid (volume: 9039) to FDAXH3.scid (volume: 75963) at 2012-12-21 07:00:09. | 2013-12-09 15:32:43
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:43
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:45
ContinuousIntradayDataLoader: Reached the end of FDAXH3.scid at 2013-03-15 11:59:58. FDAXM3.scid starts at 2013-03-20 11:00:00. | 2013-12-09 15:32:49
ContinuousIntradayDataLoader: Transitioning from FDAXU3.scid (volume: 8636) to FDAXZ3.scid (volume: 47336) at 2013-09-20 06:00:08. | 2013-12-09 15:32:51
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:52
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:56
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:32:56
ContinuousIntradayDataLoader: Reached the end of FDAXZ3.scid at 2013-12-09 14:31:12. | 2013-12-09 15:32:57
ContinuousIntradayDataLoader: Transitioning from FDAXM3.scid (volume: 13786) to FDAXU3.scid (volume: 73338) at 2013-06-21 06:00:11. | 2013-12-09 15:32:58
ContinuousIntradayDataLoader: Transitioning from FDAXU3.scid (volume: 8636) to FDAXZ3.scid (volume: 47336) at 2013-09-20 06:00:08. | 2013-12-09 15:33:05
ContinuousIntradayDataLoader: Reached the end of FDAXZ3.scid at 2013-12-09 14:31:10. | 2013-12-09 15:33:10
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:34:13
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:35:37
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:35:50
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:36:28
An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:36:50



Sierra Chart Support
[2013-12-10 02:37:05]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart.

Start with a completely new Chartbook. Keep it simple for now.

Do not use any custom studies. For help with problems with custom studies refer to help topic 17 here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails17.html

Let us know if you still receive messages like this:

An unhandled exception was caught in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2013-12-09 15:36:50

Please follow up on this Support Board in this same page for this particular issue. You will need to create an account if you do not already have one. Here are the instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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