Date/Time: Tue, 16 Oct 2018 17:50:21 +0000
Position disappeared from DOM
|stacy1234 - Posts: 2|
Hello, we have a customer who is short 5 NQ. The position disappeared from his DOM. The DOM is showing that he is flat. He placed the order yesterday afternoon. The data feed is TT. The position shows in the trade orders & positions window.
Sierra Chart Engineering - Posts: 64844
We have been preparing accurate documentation for this and this is the reason for the delay with responding.
This is not really unusual when using TT. The carrying over of an overnight position on the TT system is not always handled properly. We have noticed this ourselves on a live TT system.
On what tab do you see the position? We would not expect that you would see it on the Positions tab of the Trade >> Trade Orders and Positions window.
We have implemented a good solution to this kind of problem. It does involve that they have all of the order fills available. Refer to this section here:
http://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#UsingIndependentInternalPositions (Using Independent Trade Positions)
Sierra Chart Support - Engineering Level
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