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Date/Time: Mon, 23 Apr 2018 03:59:07 +0000



Position disappeared from DOM

Support Request:
[2013-04-11 12:55:57]
stacy1234 - Posts: 2
Hello, we have a customer who is short 5 NQ. The position disappeared from his DOM. The DOM is showing that he is flat. He placed the order yesterday afternoon. The data feed is TT. The position shows in the trade orders & positions window.
Please advise.

Regards
[2013-04-11 17:28:01]
Sierra Chart Engineering - Posts: 59327
We have been preparing accurate documentation for this and this is the reason for the delay with responding.

This is not really unusual when using TT. The carrying over of an overnight position on the TT system is not always handled properly. We have noticed this ourselves on a live TT system.

On what tab do you see the position? We would not expect that you would see it on the Positions tab of the Trade >> Trade Orders and Positions window.

We have implemented a good solution to this kind of problem. It does involve that they have all of the order fills available. Refer to this section here:
http://www.sierrachart.com/index.php?l=doc/doc_TradeStatusWindows.html#UsingIndependentInternalPositions (Using Independent Trade Positions)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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