Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Wed, 24 Apr 2024 10:15:34 +0000
Orders placed From Sierra Chart Not Appearing On TransAct DOM and Not Routed for Executio
View Count: 858
| [2019-08-21 04:11:56] |
| Meklon - Posts: 217 |
|
Hello support, I have been using version 1967 for several weeks and until yesterday it was functioning. I am able to connect to Infinity Transact without any issues and live data going through without a problem but when placing any orders on Sierra Chart platform they are not showing up on the Infinity DOM and after 5-7 seconds disappear from the chart with the following error message in the log: Requesting order status for non-responsive order. | Symbol: ESU9 | TradeAccount: [Sim]******* | InternalOrderID: 48424 | Current Status: Order Sent | 2019-08-20 21:04:56.721 * Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 48424. Service Order ID: (none). Symbol: ESU9. Account: [Sim]******8 | 2019-08-20 21:05:26.711 * I have tried upgrading to the latest version 1978 but no effect - same problem. Orders are placed on the chart not showing in the DOM and not going through. After few seconds they disappear, generating an error in the log. This is a MAJOR outage, impacting trading. Please advise. Date Time Of Last Edit: 2019-08-21 04:13:21
|
| [2019-08-21 05:07:07] |
| |
|
Since version 1941, Sierra Chart uses a websocket connection to the Transact servers. On the Transact side, trading on the websocket connection has been disabled until it is ready for release by them. For now you will need to use version 1941. Follow the instructions here to go back to that version: Software Download: Software Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: