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Date/Time: Tue, 16 Apr 2024 19:35:47 +0000



Stop sold without hitting my stop.

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[2019-08-13 19:00:43]
User339484 - Posts: 71
See all info in picture and video of it happening live.

I had two buys with the same stop location and one of them randomly sold.

https://streamable.com/c8tix
imageT.png / V - Attached On 2019-08-13 18:50:22 UTC - Size: 75.54 KB - 291 views
[2019-08-13 22:16:50]
Sierra Chart Engineering - Posts: 104368
Live trading "issues" like this need to be taken to your broker and to the exchange. Also, there is no such thing, as a live order that should not have triggered in the case of exchange level trading. Or at least we have never known of a genuine case like this.

The more likely issue is the market data feed not revealing the current and full trading activity.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-13 22:17:43

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