Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 23:28:37 +0000



TT order rejected - Route is currently unavailable for Route

View Count: 810

[2019-08-13 15:21:53]
onnb - Posts: 660
I am getting message below, checking if you know what does it mean?

SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Route is currently unavailable for Route::acct_id=xxxxx,Route::market_id=7. Internal Order ID: xxx. Service Order ID: xxxxx. Symbol: MYMU19_FUT_CBOT. Account: xxxxx | 2019-08-13 10:28:00.785 *
Date Time Of Last Edit: 2019-08-13 15:26:50
[2019-08-13 15:45:54]
Sierra Chart Engineering - Posts: 104368
It looks your account is not allowed to submit orders to CME but we will ask TT about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-13 15:46:06
[2019-08-13 15:50:37]
Sierra Chart Engineering - Posts: 104368
Start a ticket about this and give us the full message detail without hiding account id:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-08-13 15:53:26]
Sierra Chart Engineering - Posts: 104368
TT is reporting this:
We are continuing work to restore service for some CME connections that are experiencing issues.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-13 15:53:37
[2019-08-13 16:19:29]
4trading - Posts: 20
TT Status page shows everything is up and running.
Date Time Of Last Edit: 2019-08-13 16:20:19
image8-13-19 TT Status report all up and running.PNG / V - Attached On 2019-08-13 16:18:49 UTC - Size: 43.68 KB - 240 views
[2019-08-13 19:22:11]
Sierra Chart Engineering - Posts: 104368
Who says that status page is even accurate? We would not trust it. If there is a rejection occurring and it is not TT account settings specific, that is clearly an issue on the TT side because that is their own rejection message.


And also when we posted that message above from TT, post #4, that is a message they were currently showing at the time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-13 19:59:07
[2019-08-13 19:56:55]
onnb - Posts: 660
Regarding post #3, should I still send this for you to look at ?
[2019-08-13 19:58:34]
Sierra Chart Engineering - Posts: 104368
No. We will not do any examination of a rejection like that. It is clearly a widespread issue with TT today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account