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Charts Stop Updating, do not re-start

View Count: 684

[2019-08-11 18:24:22] #1 [Go To First Post]
User87521 - Posts: 81
I have done some searching on this and while it does seem like there are a number of support requests related to my problem, I am not finding anything that might help me fix it. First, everything I do which includes real-time updates, live trading, auto trading - etc. seems to work perfectly. I don't know of anything else not working other than my problem. Throughout the day I will start up my charts and they will work perfect. Updates - etc. At some point in the day (it doesn't seem to be any specific time) they stop updates and do not re-start. It could be related to a data stream interruption, but it may not. The frustrating part is that the program re-connects flawlessly if there is an interruption. The real-time update corresponds to the data feed. This appears in the chart itself but the candle bars do not update and the chart is stuck at X time period. The time stamp on the chartbook is also stuck although the program itself is showing the correct time. I have a screenshot of this if you need it. If I do a manual disconnect and then a manual connect the charts update and continue to update. This happens in various chart symbols and happens when I only have one symbol updating/one chartbook updating. Attached are the log files that I saved from Friday. The first log (separated by ********) is prior to the manual disconnect. The second log is after the manual reconnect. The log files are the full file from last Friday. Let me know where to look to solve this. Thanks. Reading Internal Order ID file. \| 2019-08-09 12:55:43.804 Reading Trade Orders file. \| 2019-08-09 12:55:43.943 Reading Trade Positions file. \| 2019-08-09 12:55:43.944 Reading Account Balance file. \| 2019-08-09 12:55:43.945 UDPListener (1392). Port 22903 \| Listening on UDP port 22903. \| 2019-08-09 12:55:43.975 Software version: 1952 64-bit \| 2019-08-09 12:55:43.975 Usage end date: 2020-06-02 \| 2019-08-09 12:55:43.975 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-09 12:55:43.975 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-09 12:55:43.975 Current selected Data/Trading service: Interactive Brokers \| 2019-08-09 12:55:43.975 Custom symbol settings values: disabled \| 2019-08-09 12:55:43.975 Chart Update Interval: 500 \| 2019-08-09 12:55:43.975 Intraday Data Storage Time Unit: 1 \| 2019-08-09 12:55:43.975 Time Zone: +00:00:00 (UTC+00) \| 2019-08-09 12:55:43.975 2019-08-09 06:55:43 Local computer time \| 2019-08-09 12:55:43.975 2019-08-09 12:55:43 Local computer time in UTC \| 2019-08-09 12:55:43.975 2019-08-09 12:55:43 Local computer time in SC Time Zone \| 2019-08-09 12:55:43.975 2019-08-09 12:55:44 Server time in UTC \| 2019-08-09 12:55:43.975 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-08-09 12:55:43.975 Program path: C:\SierraChart\ \| 2019-08-09 12:55:43.975 Data Files path: C:\SierraChart\Data\ \| 2019-08-09 12:55:43.975 OS Version Number: 10.0 \| 2019-08-09 12:55:43.975 Locale Setting: C \| 2019-08-09 12:55:43.975 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-09 12:55:43.976 Created the DTC Protocol server. \| 2019-08-09 12:55:43.976 DTC Protocol Server listening on port 11099. \| 2019-08-09 12:55:43.977 Created the DTC Protocol historical data server. \| 2019-08-09 12:55:43.977 HD Server Manager \| Listening on port 11098 \| 2019-08-09 12:55:43.978 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. \| 2019-08-09 12:55:43.978 Received 5 login tokens. \| 2019-08-09 12:55:44.817 Symbol settings MD5 received. Request ID: 1. \| 2019-08-09 12:55:45.246 Symbol settings are up-to-date for interactive_brokers.trading. \| 2019-08-09 12:55:45.246 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2019-08-09 12:55:50.914 Socket (1) \| Creating socket. \| 2019-08-09 12:55:50.914 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-08-09 12:55:50.914 Interactive Brokers \| Sending API sign: API \| 2019-08-09 12:55:51.415 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2019-08-09 12:55:51.415 Interactive Brokers \| TWS server version: 136 \| 2019-08-09 12:55:51.442 Interactive Brokers \| TWS time: 20190809 06:55:52 Central Standard Time \| 2019-08-09 12:55:51.442 Interactive Brokers \| Connected. Sending Start API command. \| 2019-08-09 12:55:51.692 Interactive Brokers \| Waiting for account information. \| 2019-08-09 12:55:51.692 IB Account information received. \| 2019-08-09 12:55:51.696 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2019-08-09 12:55:51.696 Interactive Brokers \| Connected to Live account. \| 2019-08-09 12:55:51.696 Interactive Brokers \| Year-Month last connected to Live account: 2019-08 \| 2019-08-09 12:55:51.696 Interactive Brokers \| Connected to data and trading server. \| 2019-08-09 12:55:51.696 Next valid order ID: 359 \| 2019-08-09 12:55:51.701 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-08-09 12:55:51.702 Next valid order ID: 359 \| 2019-08-09 12:55:51.702 Next valid order ID: 359 \| 2019-08-09 12:55:51.702 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U413 \| 2019-08-09 12:55:56.693 Interactive Brokers \| Received Trade Positions download end message for account U413* \| 2019-08-09 12:55:56.699 Interactive Brokers \| Begin Trade Positions processing. \| 2019-08-09 12:55:56.699 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2019-08-09 12:55:56.699 QQQ 15 Min #1 \| Reloading chart. \| 2019-08-09 12:56:04.162 QQQ 130 Min #2 \| Reloading chart. \| 2019-08-09 12:56:04.181 QQQ 390 Min #3 \| Reloading chart. \| 2019-08-09 12:56:04.197 QQQ 15 Min #1 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2017-01-27 20:00:00. Next Bar Date Time: 2017-01-27 19:00:00. Filename: qqq.scid \| 2019-08-09 12:56:04.219 QQQ 130 Min #2 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2017-01-27 20:00:00. Next Bar Date Time: 2017-01-27 17:50:00. Filename: qqq.scid \| 2019-08-09 12:56:04.236 QQQ 390 Min #3 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2017-01-27 20:00:00. Next Bar Date Time: 2017-01-27 13:30:00. Filename: qqq.scid \| 2019-08-09 12:56:04.253 Interactive Brokers \| Starting real-time market data updates for: QQQ. ID: 1 Service code: equities.us \| 2019-08-09 12:56:04.647 Interactive Brokers \| Subscribing to real-time True Data for symbol: QQQ SecurityType: STK Exchange: SMART Currency: USD \| 2019-08-09 12:56:04.647 Interactive Brokers \| Subscribing to Symbol: QQQ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2019-08-09 12:56:04.647 Interactive Brokers \| Requesting security definition data for: QQQ. ID: 1 \| 2019-08-09 12:56:04.647 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: QQQ \| 2019-08-09 12:56:04.647 Intraday data recording state for symbol QQQ is set to download 'Pending'. \| 2019-08-09 12:56:04.647 Delaying start of download for QQQ \| 2019-08-09 12:56:04.647 Interactive Brokers \| Market data type is Live for QQQ \| 2019-08-09 12:56:04.784 + Chart Data Loading Thread Stopwatch: 2.7606876 seconds. \| 2019-08-09 12:56:06.943 + Chart Data Loading Thread Stopwatch: 2.8001492 seconds. \| 2019-08-09 12:56:06.999 + Chart Data Loading Thread Stopwatch: 2.8428776 seconds. \| 2019-08-09 12:56:07.008 QQQ 15 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-08-09 12:56:07.010 HD Request # 2 \| Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: equities.us \| 2019-08-09 12:56:09.699 HD Request # 2 \| Download start date-time: 2019-08-08 23:59:58.000 \| 2019-08-09 12:56:09.699 HD Request # 2 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-08-09 12:56:09.699 Socket (2) \| Creating socket. \| 2019-08-09 12:56:09.825 Socket (2) \| Connecting to IP: 8.18.161.133. \| 2019-08-09 12:56:09.825 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-08-09 12:56:10.072 HD Request # 2 \| Sending historical data logon request message. \| 2019-08-09 12:56:10.072 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-08-08 23:59:58. Record interval: 1. Symbol: QQQ \| 2019-08-09 12:56:10.168 HD Request # 2 \| Decompressing data. \| 2019-08-09 12:56:10.295 HD Request # 2 \| Receiving Intraday data for QQQ starting at 2019-08-08 23:59:58 \| 2019-08-09 12:56:10.301 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-08-08 23:59:58 \| 2019-08-09 12:56:10.301 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 12:56:10.301 Historical data download thread signaled to stop. \| 2019-08-09 12:56:10.302 HD Request # 2 \| Received 570 records from 2019-08-08 23:59:58.000 to 2019-08-09 12:40:19.000 (12.7 hours) and wrote 570 records for QQQ \| 2019-08-09 12:56:10.302 HD Request # 2 \| Completion time: 1s \| 2019-08-09 12:56:10.303 HD Request # 2 \| Intraday data download complete for QQQ. Unique request ID: 1 \| 2019-08-09 12:56:10.303 Removed historical data download ID 1 \| 2019-08-09 12:56:10.303 Real-time Intraday chart data file updates started for QQQ \| 2019-08-09 12:56:10.303 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid \| 2019-08-09 12:56:10.303 Intraday chart data file opened for QQQ \| 2019-08-09 12:56:10.303 Interactive Brokers \| Using primary service for historical data for QQQ \| 2019-08-09 12:56:10.303 Intraday data recording state for symbol QQQ is set to download 'Pending'. \| 2019-08-09 12:56:10.303 HD Request # 3 \| Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: equities.us \| 2019-08-09 12:56:10.303 HD Request # 3 \| Download start date-time: 2019-08-09 12:40:19.000 \| 2019-08-09 12:56:10.303 HD Request # 3 \| Requesting a total of 0 days and 5751 seconds. \| 2019-08-09 12:56:10.303 HD Request # 3 \| IB Backfill - Seconds requested: 5751. Seconds Remaining: 0. \| 2019-08-09 12:56:10.303 HD Request # 3 \| Requesting 5751 Seconds of data at 30 secs with ending date-time at 2019-08-09 14:06:10 for QQQ. PriceType: TRADES \| 2019-08-09 12:56:10.303 Socket (2) \| Socket gracefully closed by remote side. \| 2019-08-09 12:56:10.483 Socket (2) \| Closed. \| 2019-08-09 12:56:10.483 HD Request # 3 \| Processing historical data message from TWS \| 2019-08-09 12:56:10.621 HD Request # 3 \| Receiving Intraday data for QQQ starting at 2019-08-09 12:30:30 \| 2019-08-09 12:56:10.621 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-08-09 12:40:30 \| 2019-08-09 12:56:10.622 HD Request # 3 \| Received 53 records and wrote 32 records from 2019-08-09 12:30:00 to 2019-08-09 12:56:00. \| 2019-08-09 12:56:10.622 HD Request # 3 \| Received 53 records from 2019-08-09 12:30:30.499 to 2019-08-09 12:56:00.499 (25.5 minutes) and wrote 32 records for QQQ \| 2019-08-09 12:56:10.623 HD Request # 3 \| Completion time: 0s \| 2019-08-09 12:56:10.623 HD Request # 3 \| Intraday data download complete for QQQ. Unique request ID: 2 \| 2019-08-09 12:56:10.623 Removed historical data download ID 2 \| 2019-08-09 12:56:10.623 Real-time Intraday chart data file updates started for QQQ \| 2019-08-09 12:56:10.623 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid \| 2019-08-09 12:56:10.624 Intraday chart data file opened for QQQ \| 2019-08-09 12:56:10.624 Chart #2 has tagged chart #1 for full recalculation. Chartbook: RSI Pullback.Cht \| 2019-08-09 12:56:10.678 Chart #3 has tagged chart #1 for full recalculation. Chartbook: RSI Pullback.Cht \| 2019-08-09 12:56:10.694 QQQ 15 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: RSI Pullback.Cht \| 2019-08-09 12:56:11.148 *********************************************************************************** Reading Internal Order ID file. \| 2019-08-09 12:55:43.804 Reading Trade Orders file. \| 2019-08-09 12:55:43.943 Reading Trade Positions file. \| 2019-08-09 12:55:43.944 Reading Account Balance file. \| 2019-08-09 12:55:43.945 UDPListener (1392). Port 22903 \| Listening on UDP port 22903. \| 2019-08-09 12:55:43.975 Software version: 1952 64-bit \| 2019-08-09 12:55:43.975 Usage end date: 2020-06-02 \| 2019-08-09 12:55:43.975 Enabled for: Sierra Chart Historical Data Service. \| 2019-08-09 12:55:43.975 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-08-09 12:55:43.975 Current selected Data/Trading service: Interactive Brokers \| 2019-08-09 12:55:43.975 Custom symbol settings values: disabled \| 2019-08-09 12:55:43.975 Chart Update Interval: 500 \| 2019-08-09 12:55:43.975 Intraday Data Storage Time Unit: 1 \| 2019-08-09 12:55:43.975 Time Zone: +00:00:00 (UTC+00) \| 2019-08-09 12:55:43.975 2019-08-09 06:55:43 Local computer time \| 2019-08-09 12:55:43.975 2019-08-09 12:55:43 Local computer time in UTC \| 2019-08-09 12:55:43.975 2019-08-09 12:55:43 Local computer time in SC Time Zone \| 2019-08-09 12:55:43.975 2019-08-09 12:55:44 Server time in UTC \| 2019-08-09 12:55:43.975 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-08-09 12:55:43.975 Program path: C:\SierraChart\ \| 2019-08-09 12:55:43.975 Data Files path: C:\SierraChart\Data\ \| 2019-08-09 12:55:43.975 OS Version Number: 10.0 \| 2019-08-09 12:55:43.975 Locale Setting: C \| 2019-08-09 12:55:43.975 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-08-09 12:55:43.976 Created the DTC Protocol server. \| 2019-08-09 12:55:43.976 DTC Protocol Server listening on port 11099. \| 2019-08-09 12:55:43.977 Created the DTC Protocol historical data server. \| 2019-08-09 12:55:43.977 HD Server Manager \| Listening on port 11098 \| 2019-08-09 12:55:43.978 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. \| 2019-08-09 12:55:43.978 Received 5 login tokens. \| 2019-08-09 12:55:44.817 Symbol settings MD5 received. Request ID: 1. \| 2019-08-09 12:55:45.246 Symbol settings are up-to-date for interactive_brokers.trading. \| 2019-08-09 12:55:45.246 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2019-08-09 12:55:50.914 Socket (1) \| Creating socket. \| 2019-08-09 12:55:50.914 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-08-09 12:55:50.914 Interactive Brokers \| Sending API sign: API \| 2019-08-09 12:55:51.415 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2019-08-09 12:55:51.415 Interactive Brokers \| TWS server version: 136 \| 2019-08-09 12:55:51.442 Interactive Brokers \| TWS time: 20190809 06:55:52 Central Standard Time \| 2019-08-09 12:55:51.442 Interactive Brokers \| Connected. Sending Start API command. \| 2019-08-09 12:55:51.692 Interactive Brokers \| Waiting for account information. \| 2019-08-09 12:55:51.692 IB Account information received. \| 2019-08-09 12:55:51.696 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2019-08-09 12:55:51.696 Interactive Brokers \| Connected to Live account. \| 2019-08-09 12:55:51.696 Interactive Brokers \| Year-Month last connected to Live account: 2019-08 \| 2019-08-09 12:55:51.696 Interactive Brokers \| Connected to data and trading server. \| 2019-08-09 12:55:51.696 Next valid order ID: 359 \| 2019-08-09 12:55:51.701 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 12:55:51.702 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-08-09 12:55:51.702 Next valid order ID: 359 \| 2019-08-09 12:55:51.702 Next valid order ID: 359 \| 2019-08-09 12:55:51.702 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U413* \| 2019-08-09 12:55:56.693 Interactive Brokers \| Received Trade Positions download end message for account U413* \| 2019-08-09 12:55:56.699 Interactive Brokers \| Begin Trade Positions processing. \| 2019-08-09 12:55:56.699 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2019-08-09 12:55:56.699 QQQ 15 Min #1 \| Reloading chart. \| 2019-08-09 12:56:04.162 QQQ 130 Min #2 \| Reloading chart. \| 2019-08-09 12:56:04.181 QQQ 390 Min #3 \| Reloading chart. \| 2019-08-09 12:56:04.197 QQQ 15 Min #1 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2017-01-27 20:00:00. Next Bar Date Time: 2017-01-27 19:00:00. Filename: qqq.scid \| 2019-08-09 12:56:04.219 QQQ 130 Min #2 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2017-01-27 20:00:00. Next Bar Date Time: 2017-01-27 17:50:00. Filename: qqq.scid \| 2019-08-09 12:56:04.236 QQQ 390 Min #3 \| Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2017-01-27 20:00:00. Next Bar Date Time: 2017-01-27 13:30:00. Filename: qqq.scid \| 2019-08-09 12:56:04.253 Interactive Brokers \| Starting real-time market data updates for: QQQ. ID: 1 Service code: equities.us \| 2019-08-09 12:56:04.647 Interactive Brokers \| Subscribing to real-time True Data for symbol: QQQ SecurityType: STK Exchange: SMART Currency: USD \| 2019-08-09 12:56:04.647 Interactive Brokers \| Subscribing to Symbol: QQQ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2019-08-09 12:56:04.647 Interactive Brokers \| Requesting security definition data for: QQQ. ID: 1 \| 2019-08-09 12:56:04.647 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: QQQ \| 2019-08-09 12:56:04.647 Intraday data recording state for symbol QQQ is set to download 'Pending'. \| 2019-08-09 12:56:04.647 Delaying start of download for QQQ \| 2019-08-09 12:56:04.647 Interactive Brokers \| Market data type is Live for QQQ \| 2019-08-09 12:56:04.784 + Chart Data Loading Thread Stopwatch: 2.7606876 seconds. \| 2019-08-09 12:56:06.943 + Chart Data Loading Thread Stopwatch: 2.8001492 seconds. \| 2019-08-09 12:56:06.999 + Chart Data Loading Thread Stopwatch: 2.8428776 seconds. \| 2019-08-09 12:56:07.008 QQQ 15 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-08-09 12:56:07.010 HD Request # 2 \| Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: equities.us \| 2019-08-09 12:56:09.699 HD Request # 2 \| Download start date-time: 2019-08-08 23:59:58.000 \| 2019-08-09 12:56:09.699 HD Request # 2 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-08-09 12:56:09.699 Socket (2) \| Creating socket. \| 2019-08-09 12:56:09.825 Socket (2) \| Connecting to IP: 8.18.161.133. \| 2019-08-09 12:56:09.825 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-08-09 12:56:10.072 HD Request # 2 \| Sending historical data logon request message. \| 2019-08-09 12:56:10.072 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-08-08 23:59:58. Record interval: 1. Symbol: QQQ \| 2019-08-09 12:56:10.168 HD Request # 2 \| Decompressing data. \| 2019-08-09 12:56:10.295 HD Request # 2 \| Receiving Intraday data for QQQ starting at 2019-08-08 23:59:58 \| 2019-08-09 12:56:10.301 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-08-08 23:59:58 \| 2019-08-09 12:56:10.301 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 12:56:10.301 Historical data download thread signaled to stop. \| 2019-08-09 12:56:10.302 HD Request # 2 \| Received 570 records from 2019-08-08 23:59:58.000 to 2019-08-09 12:40:19.000 (12.7 hours) and wrote 570 records for QQQ \| 2019-08-09 12:56:10.302 HD Request # 2 \| Completion time: 1s \| 2019-08-09 12:56:10.303 HD Request # 2 \| Intraday data download complete for QQQ. Unique request ID: 1 \| 2019-08-09 12:56:10.303 Removed historical data download ID 1 \| 2019-08-09 12:56:10.303 Real-time Intraday chart data file updates started for QQQ \| 2019-08-09 12:56:10.303 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid \| 2019-08-09 12:56:10.303 Intraday chart data file opened for QQQ \| 2019-08-09 12:56:10.303 Interactive Brokers \| Using primary service for historical data for QQQ \| 2019-08-09 12:56:10.303 Intraday data recording state for symbol QQQ is set to download 'Pending'. \| 2019-08-09 12:56:10.303 HD Request # 3 \| Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: equities.us \| 2019-08-09 12:56:10.303 HD Request # 3 \| Download start date-time: 2019-08-09 12:40:19.000 \| 2019-08-09 12:56:10.303 HD Request # 3 \| Requesting a total of 0 days and 5751 seconds. \| 2019-08-09 12:56:10.303 HD Request # 3 \| IB Backfill - Seconds requested: 5751. Seconds Remaining: 0. \| 2019-08-09 12:56:10.303 HD Request # 3 \| Requesting 5751 Seconds of data at 30 secs with ending date-time at 2019-08-09 14:06:10 for QQQ. PriceType: TRADES \| 2019-08-09 12:56:10.303 Socket (2) \| Socket gracefully closed by remote side. \| 2019-08-09 12:56:10.483 Socket (2) \| Closed. \| 2019-08-09 12:56:10.483 HD Request # 3 \| Processing historical data message from TWS \| 2019-08-09 12:56:10.621 HD Request # 3 \| Receiving Intraday data for QQQ starting at 2019-08-09 12:30:30 \| 2019-08-09 12:56:10.621 HD Request # 3 \| Timestamp of first Intraday data file record written: 2019-08-09 12:40:30 \| 2019-08-09 12:56:10.622 HD Request # 3 \| Received 53 records and wrote 32 records from 2019-08-09 12:30:00 to 2019-08-09 12:56:00. \| 2019-08-09 12:56:10.622 HD Request # 3 \| Received 53 records from 2019-08-09 12:30:30.499 to 2019-08-09 12:56:00.499 (25.5 minutes) and wrote 32 records for QQQ \| 2019-08-09 12:56:10.623 HD Request # 3 \| Completion time: 0s \| 2019-08-09 12:56:10.623 HD Request # 3 \| Intraday data download complete for QQQ. Unique request ID: 2 \| 2019-08-09 12:56:10.623 Removed historical data download ID 2 \| 2019-08-09 12:56:10.623 Real-time Intraday chart data file updates started for QQQ \| 2019-08-09 12:56:10.623 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid \| 2019-08-09 12:56:10.624 Intraday chart data file opened for QQQ \| 2019-08-09 12:56:10.624 Chart #2 has tagged chart #1 for full recalculation. Chartbook: RSI Pullback.Cht \| 2019-08-09 12:56:10.678 Chart #3 has tagged chart #1 for full recalculation. Chartbook: RSI Pullback.Cht \| 2019-08-09 12:56:10.694 QQQ 15 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: RSI Pullback.Cht \| 2019-08-09 12:56:11.148 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. \| 2019-08-09 21:02:23.320 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. \| 2019-08-09 21:02:23.321 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. \| 2019-08-09 21:02:23.329 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. \| 2019-08-09 21:02:23.330 File >> Disconnect selected. \| 2019-08-09 21:02:50.546 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 21:02:50.547 Interactive Brokers \| Disconnected. \| 2019-08-09 21:02:50.547 Socket (1) \| Socket gracefully closed by remote side. \| 2019-08-09 21:02:50.548 Socket (1) \| Closed. \| 2019-08-09 21:02:50.548 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2019-08-09 21:02:52.148 Socket (1) \| Creating socket. \| 2019-08-09 21:02:52.148 Socket (1) \| Connecting to IP: 127.0.0.1. \| 2019-08-09 21:02:52.148 Interactive Brokers \| Sending API sign: API \| 2019-08-09 21:02:52.652 Interactive Brokers \| Sending client version: v100..136 +PACEAPI. Waiting for acceptance. \| 2019-08-09 21:02:52.652 Interactive Brokers \| TWS server version: 136 \| 2019-08-09 21:02:52.657 Interactive Brokers \| TWS time: 20190809 15:02:52 Central Standard Time \| 2019-08-09 21:02:52.657 Interactive Brokers \| Connected. Sending Start API command. \| 2019-08-09 21:02:52.907 Interactive Brokers \| Waiting for account information. \| 2019-08-09 21:02:52.907 IB Account information received. \| 2019-08-09 21:02:52.908 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2019-08-09 21:02:52.908 Interactive Brokers \| Connected to Live account. \| 2019-08-09 21:02:52.908 Interactive Brokers \| Year-Month last connected to Live account: 2019-08 \| 2019-08-09 21:02:52.908 Interactive Brokers \| Connected to data and trading server. \| 2019-08-09 21:02:52.908 Next valid order ID: 359 \| 2019-08-09 21:02:52.910 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 21:02:52.910 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2019-08-09 21:02:52.910 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2019-08-09 21:02:52.910 Next valid order ID: 359 \| 2019-08-09 21:02:52.911 Next valid order ID: 359 \| 2019-08-09 21:02:52.911 Interactive Brokers \| Starting real-time market data updates for: QQQ. ID: 1 Service code: equities.us \| 2019-08-09 21:02:52.913 Interactive Brokers \| Subscribing to real-time True Data for symbol: QQQ SecurityType: STK Exchange: SMART Currency: USD \| 2019-08-09 21:02:52.913 Interactive Brokers \| Subscribing to Symbol: QQQ, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: \| 2019-08-09 21:02:52.913 Interactive Brokers \| Requesting security definition data for: QQQ. ID: 1 \| 2019-08-09 21:02:52.913 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: QQQ \| 2019-08-09 21:02:52.913 Intraday data recording state for symbol QQQ is set to download 'Pending'. \| 2019-08-09 21:02:52.913 Delaying start of download for QQQ \| 2019-08-09 21:02:52.930 Interactive Brokers \| Market data type is Live for QQQ \| 2019-08-09 21:02:53.072 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U413* \| 2019-08-09 21:02:57.898 Interactive Brokers \| Received Trade Positions download end message for account U413* \| 2019-08-09 21:02:57.900 Interactive Brokers \| Begin Trade Positions processing. \| 2019-08-09 21:02:57.900 Interactive Brokers \| Received Trade Positions for all accounts. Performing final processing. \| 2019-08-09 21:02:57.900 HD Request # 4 \| Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: equities.us \| 2019-08-09 21:02:58.741 HD Request # 4 \| Download start date-time: 2019-08-09 15:34:25.000 \| 2019-08-09 21:02:58.742 HD Request # 4 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-08-09 21:02:58.742 Socket (2) \| Creating socket. \| 2019-08-09 21:02:58.742 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-08-09 21:02:58.743 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-08-09 21:02:58.876 HD Request # 4 \| Sending historical data logon request message. \| 2019-08-09 21:02:58.876 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-08-09 15:34:25. Record interval: 1. Symbol: QQQ \| 2019-08-09 21:02:58.953 HD Request # 4 \| Decompressing data. \| 2019-08-09 21:02:59.020 HD Request # 4 \| Receiving Intraday data for QQQ starting at 2019-08-09 15:34:25 \| 2019-08-09 21:02:59.334 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-08-09 15:34:25 \| 2019-08-09 21:02:59.335 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-08-09 21:02:59.403 Historical data download thread signaled to stop. \| 2019-08-09 21:02:59.403 HD Request # 4 \| Received 9625 records from 2019-08-09 15:34:25.000 to 2019-08-09 20:47:47.000 (5.2 hours) and wrote 9625 records for QQQ \| 2019-08-09 21:02:59.404 HD Request # 4 \| Completion time: 1s \| 2019-08-09 21:02:59.404 HD Request # 4 \| Intraday data download complete for QQQ. Unique request ID: 3 \| 2019-08-09 21:02:59.405 Removed historical data download ID 3 \| 2019-08-09 21:02:59.405 Real-time Intraday chart data file updates started for QQQ \| 2019-08-09 21:02:59.405 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid \| 2019-08-09 21:02:59.405 Intraday chart data file opened for QQQ \| 2019-08-09 21:02:59.405 Interactive Brokers \| Using primary service for historical data for QQQ \| 2019-08-09 21:02:59.405 Intraday data recording state for symbol QQQ is set to download 'Pending'. \| 2019-08-09 21:02:59.405 HD Request # 5 \| Downloading Intraday chart data for QQQ to the file QQQ.scid. Service: equities.us \| 2019-08-09 21:02:59.405 HD Request # 5 \| Download start date-time: 2019-08-09 20:47:47.000 \| 2019-08-09 21:02:59.405 HD Request # 5 \| Requesting a total of 0 days and 5712 seconds. \| 2019-08-09 21:02:59.405 HD Request # 5 \| IB Backfill - Seconds requested: 5712. Seconds Remaining: 0. \| 2019-08-09 21:02:59.405 HD Request # 5 \| Requesting 5712 Seconds of data at 30 secs with ending date-time at 2019-08-09 22:12:59 for QQQ. PriceType: TRADES \| 2019-08-09 21:02:59.405 Socket (2) \| Socket gracefully closed by remote side. \| 2019-08-09 21:02:59.467 Socket (2) \| Closed. \| 2019-08-09 21:02:59.467 HD Request # 5 \| Processing historical data message from TWS \| 2019-08-09 21:02:59.576 HD Request # 5 \| Receiving Intraday data for QQQ starting at 2019-08-09 20:38:00 \| 2019-08-09 21:02:59.576 HD Request # 5 \| Timestamp of first Intraday data file record written: 2019-08-09 20:48:00 \| 2019-08-09 21:02:59.577 HD Request # 5 \| Received 51 records and wrote 30 records from 2019-08-09 20:37:30 to 2019-08-09 21:02:30. \| 2019-08-09 21:02:59.577 HD Request # 5 \| Received 51 records from 2019-08-09 20:38:00.499 to 2019-08-09 21:02:30.499 (24.5 minutes) and wrote 30 records for QQQ \| 2019-08-09 21:02:59.577 HD Request # 5 \| Completion time: 0s \| 2019-08-09 21:02:59.578 HD Request # 5 \| Intraday data download complete for QQQ. Unique request ID: 4 \| 2019-08-09 21:02:59.578 Removed historical data download ID 4 \| 2019-08-09 21:02:59.578 Real-time Intraday chart data file updates started for QQQ \| 2019-08-09 21:02:59.578 Opened cached Intraday file: C:\SierraChart\Data\QQQ.scid \| 2019-08-09 21:02:59.578 Intraday chart data file opened for QQQ \| 2019-08-09 21:02:59.578 Chart #2 has tagged chart #1 for full recalculation. Chartbook: RSI Pullback.Cht \| 2019-08-09 21:02:59.829 Chart #3 has tagged chart #1 for full recalculation. Chartbook: RSI Pullback.Cht \| 2019-08-09 21:02:59.842 QQQ 15 Min #1 \| Performing a full recalculation because it has been tagged. Chartbook: RSI Pullback.Cht \| 2019-08-09 21:03:00.309

[2019-08-11 23:28:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is the relevant help topic for this: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart This is going to be an Interactive Brokers data feed problem. Disable the use of True Real-time data to solve this: Interactive Brokers Trading Service: Using Interactive Brokers True Real-Time Bar Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-11 23:28:31

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