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Date/Time: Sat, 27 Apr 2024 22:32:55 +0000



Intraday data missing from one chart in the charbook

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[2019-07-30 20:24:05]
User643046 - Posts: 14
Hello,
I have experienced it multiple times that one of the chart will have a few minutes of data missing. No matter what timeframe I use for that particular chart it won't show up the missing data.

I have put in 2 x 1-min charts side by side for the same symbol and time-frame. You will be able to see that the chart on the right doesn't have the data for a few minutes.

Please look and advise what's causing this issue and how can I get it fixed.

tx
K
imageMissing data.JPG / V - Attached On 2019-07-30 20:23:25 UTC - Size: 45.14 KB - 242 views
[2019-07-31 04:38:32]
Sierra Chart Engineering - Posts: 104368
Refer to this section here in regards to this:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data

It may be because of this reason here:

Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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