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Date/Time: Sun, 28 Apr 2024 13:32:56 +0000



Cant connect to stage 5 datafeed.

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[2019-07-28 20:21:14]
LisaGrace - Posts: 1
Hi, i have received a free trial from stage 5. As explained in their demo video, I choose the appropriate provider, enter the details required, however i get the error "connection event error: windows error code 10061: no connection could be made because the target machine actively refused it." What could be wrong? I seem to be copying pasting the right details, and selecting the right options, as described in their video https://www.youtube.com/watch?v=7CjObYHS2dI. Thank you.
[2019-07-28 21:17:09]
Sierra Chart Engineering - Posts: 104368
After selecting File >> Connect to Data Feed, provide a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Sierra Chart Teton Futures Order Routing

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