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Date/Time: Wed, 24 Jul 2019 05:39:51 +0000



historical download skipped message

Support Request:
[2013-12-05 02:18:06]
Don H - Posts: 23
downloaded newer version still get not ennabled message and get Software version: 830 | 2013-12-05 02:12:56
Current Service Package: 5 | 2013-12-05 02:12:56
Usage end date: 2014-01-10 | 2013-12-05 02:12:56
Sierra Chart Historical Data Service is included. | 2013-12-05 02:12:56
Active service: SC Forex Data (FXCM) | 2013-12-05 02:12:56
Time zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2013-12-05 02:12:56
Local computer clock: 2013-12-04 21:12:56 UTC: 2013-12-05 02:12:56 Time zone adjusted: 2013-12-05 02:12:56 | 2013-12-05 02:12:56
Program path: C:\SierraChart\ | 2013-12-05 02:12:56
Data Files path: C:\SierraChart\Data\ | 2013-12-05 02:12:56
OS Version Number: 6.1 | 2013-12-05 02:12:56


Connecting to the SC Forex Data (FXCM) server... | 2013-12-05 02:13:02
Using server: ds3.sierracharts.com, port 443 | 2013-12-05 02:13:02
Connected. Authorizing... | 2013-12-05 02:13:02
Connected to the SC Forex Data (FXCM) service. | 2013-12-05 02:13:02
Starting updates for: SPX500 | 2013-12-05 02:13:21
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 02:13:21
Real-time intraday chart data file updates started for SPX500 | 2013-12-05 02:13:21

historical download skipped message
[2013-12-05 02:31:50]
Sierra Chart Engineering - Posts: 74136
Follow the instructions here to update to the latest version:
http://www.sierrachart.com/index.php?l=doc/helpdetails24.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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