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Direct MessagesDate/Time: Mon, 06 May 2024 15:03:16 +0000
Data download failed
View Count: 556
| [2019-07-27 11:03:04] |
| User84480 - Posts: 2 |
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DL'd ver 1957 this morning and now data downloads connect and the blue "Downloading ..." message flashes followed by a red "Download Failed" message. First time this has happened in years. Account is active and paid up. Any ideas appreciated. TIA. Update: Finally figured out what is going on. All Bitstamp feeds suddenly disappeared from the symbols list. Would have bee nice to get notice on this. Does this kind of thing happen often? Date Time Of Last Edit: 2019-07-27 13:25:07
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| [2019-07-29 02:11:03] |
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There is only one Bitstamp symbol and you can find it under File >> Find Symbol >>Cryptocurrencies. It works properly and historical data is available. We do not observe any problems with this symbol. We see what the problem is. You have the wrong Service selected. You need to use SC Data-All Services. This is explained here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-31 21:55:47] |
| User84480 - Posts: 2 |
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"File >> Find Symbol >>Cryptocurrencies" is not found in my Find Symbol List. I have tried disconnecting and re-connect of the data feed and updating the symbols list. The missing symbol, "BTC-BSTMP" disappeared from the list one day last week. Please help as nothing has changed except the loss of the symbol fron the list. TIA.
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| [2019-08-02 05:36:31] |
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Select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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