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Date/Time: Sun, 15 Dec 2019 15:08:30 +0000



data not downlading

[2013-12-05 01:19:35]
Don H - Posts: 23
Getting message download skipped and charts not updating. mesSoftware version: 830 | 2013-12-05 01:05:31
Current Service Package: 5 | 2013-12-05 01:05:31
Usage end date: 2014-01-10 | 2013-12-05 01:05:31
Sierra Chart Historical Data Service is included. | 2013-12-05 01:05:31
Active service: SC Forex Data (FXCM) | 2013-12-05 01:05:31
Time zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2013-12-05 01:05:31
Local computer clock: 2013-12-04 20:05:31 UTC: 2013-12-05 01:05:31 Time zone adjusted: 2013-12-05 01:05:31 | 2013-12-05 01:05:31
Program path: C:\SierraChart\ | 2013-12-05 01:05:31
Data Files path: C:\SierraChart\Data\ | 2013-12-05 01:05:31
OS Version Number: 6.1 | 2013-12-05 01:05:31


Connecting to the SC Forex Data (FXCM) server... | 2013-12-05 01:05:37
Using server: ds5.sierracharts.com, port 443 | 2013-12-05 01:05:37
Connected. Authorizing... | 2013-12-05 01:05:37
Connected to the SC Forex Data (FXCM) service. | 2013-12-05 01:05:37
Currently no data in file to display. Will start download and real-time updates. File: C:\SierraChart\Data\XAGUSD.scid | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
: Array is unallocated. | 2013-12-05 01:05:47
Array message repeat count limit reached. | 2013-12-05 01:05:47
Starting updates for: SPX500 | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for SPX500 | 2013-12-05 01:05:47

Starting updates for: US30 | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for US30 | 2013-12-05 01:05:47

Starting updates for: XAUUSD | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for XAUUSD | 2013-12-05 01:05:47

Starting updates for: XAGUSD | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for XAGUSD | 2013-12-05 01:05:47

Starting updates for: EURUSD | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for EURUSD | 2013-12-05 01:05:47

Starting updates for: USDJPY | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for USDJPY | 2013-12-05 01:05:47

Starting updates for: GBPUSD | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for GBPUSD | 2013-12-05 01:05:47

Starting updates for: USDCHF | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for USDCHF | 2013-12-05 01:05:47

Starting updates for: USOil | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for USOil | 2013-12-05 01:05:47

Starting updates for: BUND | 2013-12-05 01:05:47
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-05 01:05:47
Real-time intraday chart data file updates started for BUND | 2013-12-05 01:05:47

Currently no data in file to display. Will start download and real-time updates. File: C:\SierraChart\Data\SPX500.scid | 2013-12-05 01:07:19
sage log says not ennabled but account is active. log is below
[2013-12-05 01:51:41]
Sierra Chart Engineering - Posts: 79194
You are running an older version. Update Sierra Chart by selecting Help >> Download Current Version. This will solve the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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