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Date/Time: Sun, 28 Apr 2024 04:06:59 +0000



Single chart of three stops updating

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[2019-07-25 15:05:00]
HinckleyBob - Posts: 45
3 charts were updating, then the volume chart stopped updating. The other 2 continued to update.
Countdown indicator stopped a 0 remaining trades in the current bar, a new bar did not form.
The log does not show any indication of the chart stopping
Reload and recalculate does not change the chart.
Changing the chart setting to time (0-30-0) back to volume (987) DID restart the start update.

I searched the documentation for something that relates to a single chart not updating, no luck.

What do I do to change the configuration to assure the volume chart continues to update when the data feed is providing tic data updates?

Thank you,
Bob
attachmentOne Chart stopped updating 2019-07-25.pdf - Attached On 2019-07-25 15:01:53 UTC - Size: 59.89 KB - 254 views
[2019-07-25 18:07:28]
Sierra Chart Engineering - Posts: 104368
The problem is the chart is not scrolled the end:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.8 - Not Scrolled to End of Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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[2019-07-26 07:49:56]
User90125 - Posts: 715
Is there anyway to FORCE a chart to automatically scroll to the end of the chart when first selected from a QuoteBoard, for example?
[2019-07-26 15:32:02]
HinckleyBob - Posts: 45
Indeed, the chart did not continue to scroll left as new bars were added. Charts are NOT sync'd (page=doc/WorkingWithCharts.html#ChartsUnexpectedlyScrollBack). There was nothing to stop the chart from moving to the left as the new bar was painting... it just stopped, does this repeatedly. I was preparing to enter a trade when the counter went to 0, a new bar did not appear. But the trade entered but was off the screen. So something is causing the scroll to happen. User212764 asked the right question.

Thank you.
[2019-07-26 17:54:42]
Sierra Chart Engineering - Posts: 104368
You had done something to cause the chart to scroll back. It does not happen on its own.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-07-27 17:01:34]
User90125 - Posts: 715
Do you know if there is anyway to FORCE a chart to automatically scroll to the end of the chart when first selected from a QuoteBoard, for example?
[2019-07-29 17:45:58]
Sierra Chart Engineering - Posts: 104368
No there is not and we would not add this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-07-29 18:48:03]
User90125 - Posts: 715
Thank you.

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