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Date/Time: Sun, 15 Dec 2019 16:26:42 +0000



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[2013-12-04 21:14:49]
User80019 - Posts: 5
Software version: 1058 | 2013-12-04 16:07:16
Usage end date: 2014-01-19 | 2013-12-04 16:07:16
Enabled for: Sierra Chart Historical Data Service. | 2013-12-04 16:07:16
Active service: TD Ameritrade | 2013-12-04 16:07:16
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-04 16:07:16
2013-12-04 16:07:16 Local computer clock time | 2013-12-04 16:07:16
2013-12-04 21:07:16 GMT time | 2013-12-04 16:07:16
2013-12-04 16:07:16 Time zone adjusted time | 2013-12-04 16:07:16
Time difference to server time: 1 seconds. | 2013-12-04 16:07:16
Program path: C:\SierraChart\ | 2013-12-04 16:07:16
Data Files path: C:\SierraChart\Data\ | 2013-12-04 16:07:16
OS Version Number: 6.1 | 2013-12-04 16:07:16

Checking for new symbol settings for tda | 2013-12-04 16:07:16

Connecting to TD Ameritrade... | 2013-12-04 16:07:21
Logging in... (Step 1 of 3) | 2013-12-04 16:07:21
TD Ameritrade: Authorized for streamer data. | 2013-12-04 16:07:22
TD Ameritrade: Getting streamer information. (Step 2 of 3) | 2013-12-04 16:07:22
TD Ameritrade: Requesting message key for account activity streamer (Step 3 of 3) | 2013-12-04 16:07:22
TD Ameritrade: Connected. | 2013-12-04 16:07:22
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ES.scid | 2013-12-04 16:07:43
TD Ameritrade - Starting real-time market data updates for: /ES | 2013-12-04 16:07:44
HD Request # 2 - Downloading Intraday chart data for /ES to the file [ES.scid. Service: tda | 2013-12-04 16:07:44
HD Request # 2 - Last Date-Time in file: 00:00:00.0 | 2013-12-04 16:07:44
HD Request # 2 - Requesting 30 days of historical Minute data. | 2013-12-04 16:07:44
HD Request # 2 - Error getting price history for /ES. Error from server: Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2013-12-04 16:07:44
HD Request # 2 - Error downloading historical Intraday data for /ES. The server returned an error. | 2013-12-04 16:07:44
HD Request # 2 - Received 0 records and wrote 0 records for /ES | 2013-12-04 16:07:44
HD Request # 2 - Intraday download COMPLETE for /ES | 2013-12-04 16:07:44
Real-time Intraday chart data file updates started for /ES | 2013-12-04 16:07:44

TD Ameritrade: Streamer request #7 sent. | 2013-12-04 16:07:45
TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 02-2 | 2013-12-04 16:07:45
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\[ES.scid | 2013-12-04 16:08:09
charts still will not display with payment for data feed and one month usage which total 80.00 usd... shows to be connected but will not retrieve symbols...says symbols not found
[2013-12-04 23:14:00]
Sierra Chart Engineering - Posts: 79194
Restart Sierra Chart. During the login check the Force Login option on the Login window.

Open the ES futures chart by going to File >> Find Symbol and choosing one of the symbols from the list. Do not manually type the symbol. You need to choose the correct month and year.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-04 23:14:58

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