Login Page - Create Account

Support Board


Date/Time: Mon, 17 Feb 2020 11:40:08 +0000



Charts for YM-201312-CBOT are frozen?

[2013-12-04 20:39:55]
jsoviero - Posts: 81 | Ending Date: 2019-03-11 [Expired]
Hello Support,

Yesterday I was able to view charts and trade the symbol YM-201312-CBOT[M], but today they are frozen.

I am able to open charts for symbol YM-201312-CME[M] and those charts are streaming data but I am not able to enter orders from my SC platform, I get the error message that the symbol is incorrect.

I have no problem viewing charts and entering orders for the symbol NQ-201312-CME[M]

Please suggest what I am doing wrong, Thanks
[2013-12-04 20:53:54]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
We can see you are on version 1058. You need to be on this version or higher.

Update the symbol settings as explained here:
http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings

After that reconnect to the data feed with File >> Disconnect and File >> Connect to Data Feed. You should be OK at this point using the symbol YM-201312-CBOT. Please confirm.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-04 20:54:07
[2013-12-04 21:20:51]
jsoviero - Posts: 81 | Ending Date: 2019-03-11 [Expired]
Hello support,

Followed those instructions "Update Global Symbol Settings" with no success. I tried both the first and the alternative suggested instruction and also closed SC and restarted each time. Prior to the NY close the symbol YM-201312-CME[M] was updating but the symbol YM-201312-CBOT[M] was not updating and appeared frozen although all other aspects of the chart were fully functional.

Since market is closed now I am not able to further test. Please advise? Thanks
[2013-12-04 21:43:25]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
Checking on this.

We think it has to do with having charts open for both YM-201312-CME and YM-201312-CBOT. We are going to run a test.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-04 23:07:34]
jsoviero - Posts: 81 | Ending Date: 2019-03-11 [Expired]
Yes, my broker Howard Lender of Deep Discount Trading initially suggested that I delete all YM charts and then add back only the CBOT charts. I did this but the CBOT charts were still not updating.
[2013-12-04 23:16:02]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
Could you restart Sierra Chart and post a copy of your Message Log, by following these steps here:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-05 00:56:34]
jsoviero - Posts: 81 | Ending Date: 2019-03-11 [Expired]
Software version: 1058 | 2013-12-04 19:47:52
Usage end date: 2014-01-05 | 2013-12-04 19:47:52
Enabled for: Sierra Chart Historical Data Service. | 2013-12-04 19:47:52
Enabled for: Sierra Chart Real-Time Futures Data Service for Trading Services. | 2013-12-04 19:47:52
Received 1 data feed usernames. | 2013-12-04 19:47:52
Allow Support for Sierra Chart Data Feeds is enabled. | 2013-12-04 19:47:52
Active service: TT FIX | 2013-12-04 19:47:52
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-04 19:47:52
2013-12-04 19:47:52 Local computer clock time | 2013-12-04 19:47:52
2013-12-05 00:47:52 GMT time | 2013-12-04 19:47:52
2013-12-04 19:47:52 Time zone adjusted time | 2013-12-04 19:47:52
Time difference to server time: 15 seconds. | 2013-12-04 19:47:52
Program path: C:\SierraDTNiq\ | 2013-12-04 19:47:52
Data Files path: C:\SierraDTNiq\Data\ | 2013-12-04 19:47:52
OS Version Number: 6.1 | 2013-12-04 19:47:52

Checking for new symbol settings for tt | 2013-12-04 19:47:52
HD Request # 2 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2013-12-04 19:47:55
HD Request # 2 - Last Date-Time in file: 2013-12-04 19:39:58.0 | 2013-12-04 19:47:55
HD Request # 2 - Using server: ds3.sierracharts.com port 10149 | 2013-12-04 19:47:55
Mapping YM-201312-CME to YMZ3. Service code: cbot | 2013-12-04 19:47:55
HD Request # 3 - Downloading Historical Daily chart data for YMZ13. Starting date: 2013-12-04. Service: tt | 2013-12-04 19:47:55
HD Request # 3 - Using user account. | 2013-12-04 19:47:55
HD Request # 3 - Requesting historical Daily data for YMZ13 starting at 2013-12-03 | 2013-12-04 19:47:55
Mapping YM-201312-CBOT to YMZ3. Service code: cbot | 2013-12-04 19:47:55
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-04 19:47:55
The network socket is connected. | 2013-12-04 19:47:55
HD Request # 2 - Sending historical data logon request message. | 2013-12-04 19:47:55
HD Request # 3 - Receiving historical Daily data for YMZ13 starting at 2013-12-03 | 2013-12-04 19:47:55
Writing historical Daily data for YMZ13 to the file YMZ13.dly | 2013-12-04 19:47:55
HD Request # 3 - Received 3 records from 2013-12-03 00:00:00 to 2013-12-05 00:00:00 (3.0 days) and wrote 2 records for YMZ13 | 2013-12-04 19:47:55
HD Request # 3 - Daily download COMPLETE for YMZ13 | 2013-12-04 19:47:55
HD Request # 2 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:55
HD Request # 2 - Decompressing data. | 2013-12-04 19:47:55
HD Request # 2 - Receiving Intraday data for $NSHF starting at 2013-12-04 19:39:58 | 2013-12-04 19:47:55
HD Request # 2 - Historical data for $NSHF is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-12-04 19:47:55
The network socket for historical data has been closed. | 2013-12-04 19:47:55
HD Request # 2 - Received 1 record from 2013-12-04 19:39:58 to 2013-12-04 19:39:58 (0.0 seconds) and wrote 0 records for $NSHF | 2013-12-04 19:47:55
HD Request # 2 - Intraday download COMPLETE for $NSHF | 2013-12-04 19:47:55
HD Request # 4 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-12-04 19:47:55
HD Request # 4 - Last Date-Time in file: 2013-12-04 16:04:59.0 | 2013-12-04 19:47:55
HD Request # 4 - Using server: ds5.sierracharts.com port 10149 | 2013-12-04 19:47:55
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-04 19:47:55
The network socket is connected. | 2013-12-04 19:47:55
HD Request # 4 - Sending historical data logon request message. | 2013-12-04 19:47:55
HD Request # 4 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:56
HD Request # 4 - Decompressing data. | 2013-12-04 19:47:56
HD Request # 4 - Receiving Intraday data for $TICK starting at 2013-12-04 16:04:59 | 2013-12-04 19:47:56
The network socket for historical data has been closed. | 2013-12-04 19:47:56
HD Request # 4 - Historical data for $TICK is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-12-04 19:47:56
HD Request # 4 - Received 1 record from 2013-12-04 16:04:59 to 2013-12-04 16:04:59 (0.0 seconds) and wrote 0 records for $TICK | 2013-12-04 19:47:56
HD Request # 4 - Intraday download COMPLETE for $TICK | 2013-12-04 19:47:56
HD Request # 5 - Downloading Intraday chart data for YM-201312-CME to the file YM-201312-CME.scid. Service: cbot | 2013-12-04 19:47:56
HD Request # 5 - Last Date-Time in file: 2013-12-04 19:45:25.0 | 2013-12-04 19:47:56
HD Request # 5 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-04 19:47:56
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-04 19:47:56
The network socket is connected. | 2013-12-04 19:47:56
HD Request # 5 - Sending historical data logon request message. | 2013-12-04 19:47:56

TT FIX: Connecting. | 2013-12-04 19:47:57
Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... | 2013-12-04 19:47:57
The network socket is connected. | 2013-12-04 19:47:57
HD Request # 5 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:57
HD Request # 5 - Decompressing data. | 2013-12-04 19:47:57
The network socket for historical data has been closed. | 2013-12-04 19:47:57
HD Request # 5 - Historical data for YM-201312-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-12-04 19:47:57
HD Request # 5 - Received 1 record and wrote 0 records for YM-201312-CME | 2013-12-04 19:47:57
HD Request # 5 - Intraday download COMPLETE for YM-201312-CME | 2013-12-04 19:47:57
HD Request # 6 - Downloading Intraday chart data for YM-201312-CBOT to the file YM-201312-CBOT.scid. Service: cbot | 2013-12-04 19:47:57
HD Request # 6 - Last Date-Time in file: 2013-12-04 19:38:23.0 | 2013-12-04 19:47:57
HD Request # 6 - Using server: scdf1.sierracharts.com port 10149 | 2013-12-04 19:47:57
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-04 19:47:57
The network socket is connected. | 2013-12-04 19:47:57
HD Request # 6 - Sending historical data logon request message. | 2013-12-04 19:47:57
TT Price Feed FIX Session: Sending the Logon message. | 2013-12-04 19:47:57
TT FIX Price Feed session connected. | 2013-12-04 19:47:57
Starting the Orders session. Connecting to 66.150.104.15 port 10501... | 2013-12-04 19:47:57
The network socket is connected. | 2013-12-04 19:47:57
TT Orders FIX Session: Sending the Logon message. | 2013-12-04 19:47:57
TT FIX Orders session connected. | 2013-12-04 19:47:58
TT FIX: Connected. | 2013-12-04 19:47:58
Mapping YM-201312-CBOT to YMZ3. Service code: cbot | 2013-12-04 19:47:58
SC Data Service - Starting real-time market data updates for: YMZ3 | 2013-12-04 19:47:58
SC Data Service: Connecting to the server scdf1.sierracharts.com. Port 443 | 2013-12-04 19:47:58
Market Stats - Starting real-time market data updates for: $TICK | 2013-12-04 19:47:58
SC Market Stats: Connecting to the market data server. ds4.sierracharts.com:443 | 2013-12-04 19:47:58
SC Market Stats - Local market data port: 0 | 2013-12-04 19:47:58
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-04 19:47:58
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2013-12-04 19:47:58
Market Stats - Starting real-time market data updates for: $NSHF | 2013-12-04 19:47:58
Mapping YM-201312-CME to YMZ3. Service code: cbot | 2013-12-04 19:47:58
SC Data Service - Starting real-time market data updates for: YMZ3 | 2013-12-04 19:47:58
TT Gateway Status: Price server for the CBOT-A exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the CBOT-A exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the CBOT-A exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the CBOT-B exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the CBOT-B exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the CBOT-B exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the CBOT exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the CBOT exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the CBOT exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the CME-A exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the CME-A exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the CME-A exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the CME-B exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the CME-B exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the CME-B exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the CME exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the CME exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the CME exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the ICE_IPE exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the ICE_IPE exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the ICE_IPE exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Price server for the NYSE_Liffe exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Order server for the NYSE_Liffe exchange is Open | 2013-12-04 19:47:58
TT Gateway Status: Fill server for the NYSE_Liffe exchange is Open | 2013-12-04 19:47:58
The network socket is connected. | 2013-12-04 19:47:58
SC Data Service: Connected to server. | 2013-12-04 19:47:58
SC Data Service: Sending logon request message. | 2013-12-04 19:47:58
The network socket is connected. | 2013-12-04 19:47:58
SC Market Stats: Connected to market data server. Now authorizing. | 2013-12-04 19:47:58
SC Market Stats: Connected to market data server. | 2013-12-04 19:47:58
Restarting real-time data updates for symbol: $NSHF | 2013-12-04 19:47:58
Restarting real-time data updates for symbol: $TICK | 2013-12-04 19:47:58
HD Request # 6 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:58
HD Request # 6 - Decompressing data. | 2013-12-04 19:47:58
HD Request # 6 - Re-requesting historical data for YM-201312-CBOT to get the latest data. | 2013-12-04 19:47:58
The network socket for historical data has been closed. | 2013-12-04 19:47:58
HD Request # 6 - Received 1 record and wrote 0 records for YM-201312-CBOT | 2013-12-04 19:47:58
HD Request # 7 - Downloading Intraday chart data for YM-201312-CBOT to the file YM-201312-CBOT.scid. Service: cbot | 2013-12-04 19:47:58
HD Request # 7 - Last Date-Time in file: 2013-12-04 19:38:23.0 | 2013-12-04 19:47:58
HD Request # 7 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-04 19:47:58
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-04 19:47:58
The network socket is connected. | 2013-12-04 19:47:58
HD Request # 7 - Sending historical data logon request message. | 2013-12-04 19:47:58
HD Request # 7 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:58
HD Request # 7 - Decompressing data. | 2013-12-04 19:47:58
HD Request # 7 - Receiving Intraday data for YM-201312-CBOT starting at 2013-12-04 19:38:23 | 2013-12-04 19:47:58
HD Request # 7 - Timestamp of first Intraday data file record written: 2013-12-04 19:40:19 | 2013-12-04 19:47:58
The network socket for historical data has been closed. | 2013-12-04 19:47:58
HD Request # 7 - Received 52 records from 2013-12-04 19:38:23 to 2013-12-04 19:47:21 (9.0 minutes) and wrote 51 records for YM-201312-CBOT | 2013-12-04 19:47:58
HD Request # 7 - Intraday download COMPLETE for YM-201312-CBOT | 2013-12-04 19:47:58
Real-time Intraday chart data file updates started for YM-201312-CBOT | 2013-12-04 19:47:58

HD Request # 8 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-12-04 19:47:58
HD Request # 8 - Last Date-Time in file: 2013-12-04 16:04:59.0 | 2013-12-04 19:47:58
HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2013-12-04 19:47:58
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2013-12-04 19:47:58
SC Data Service Server Info - Server Name: . Server Version: . Provider Name: . | 2013-12-04 19:47:58
SC Data Service - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-12-04 19:47:58
SC Data Service - Successfully connected. | 2013-12-04 19:47:58
Restarting real-time data updates for symbol: YM-201312-CBOT -> YMZ3 | 2013-12-04 19:47:58
Restarting real-time data updates for symbol: YM-201312-CME -> YMZ3 | 2013-12-04 19:47:58
The network socket is connected. | 2013-12-04 19:47:58
HD Request # 8 - Sending historical data logon request message. | 2013-12-04 19:47:58
HD Request # 8 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:58
HD Request # 8 - Decompressing data. | 2013-12-04 19:47:59
HD Request # 8 - Receiving Intraday data for $TICK starting at 2013-12-04 16:04:59 | 2013-12-04 19:47:59
The network socket for historical data has been closed. | 2013-12-04 19:47:59
HD Request # 8 - Received 1 record from 2013-12-04 16:04:59 to 2013-12-04 16:04:59 (0.0 seconds) and wrote 0 records for $TICK | 2013-12-04 19:47:59
HD Request # 8 - Intraday download COMPLETE for $TICK | 2013-12-04 19:47:59
Real-time Intraday chart data file updates started for $TICK | 2013-12-04 19:47:59

HD Request # 9 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2013-12-04 19:47:59
HD Request # 9 - Last Date-Time in file: 2013-12-04 19:39:58.0 | 2013-12-04 19:47:59
HD Request # 9 - Using server: ds5.sierracharts.com port 10149 | 2013-12-04 19:47:59
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2013-12-04 19:47:59
The network socket is connected. | 2013-12-04 19:47:59
HD Request # 9 - Sending historical data logon request message. | 2013-12-04 19:47:59
HD Request # 9 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:59
HD Request # 9 - Decompressing data. | 2013-12-04 19:47:59
HD Request # 9 - Receiving Intraday data for $NSHF starting at 2013-12-04 19:39:58 | 2013-12-04 19:47:59
The network socket for historical data has been closed. | 2013-12-04 19:47:59
HD Request # 9 - Received 1 record from 2013-12-04 19:39:58 to 2013-12-04 19:39:58 (0.0 seconds) and wrote 0 records for $NSHF | 2013-12-04 19:47:59
HD Request # 9 - Intraday download COMPLETE for $NSHF | 2013-12-04 19:47:59
Real-time Intraday chart data file updates started for $NSHF | 2013-12-04 19:47:59

HD Request # 10 - Downloading Intraday chart data for YM-201312-CME to the file YM-201312-CME.scid. Service: cbot | 2013-12-04 19:47:59
HD Request # 10 - Last Date-Time in file: 2013-12-04 19:45:25.0 | 2013-12-04 19:47:59
HD Request # 10 - Using server: scdf1.sierracharts.com port 10149 | 2013-12-04 19:47:59
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-12-04 19:47:59
The network socket is connected. | 2013-12-04 19:47:59
HD Request # 10 - Sending historical data logon request message. | 2013-12-04 19:47:59
HD Request # 10 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:47:59
HD Request # 10 - Decompressing data. | 2013-12-04 19:47:59
HD Request # 10 - Receiving Intraday data for YM-201312-CME starting at 2013-12-04 19:45:25 | 2013-12-04 19:47:59
HD Request # 10 - Timestamp of first Intraday data file record written: 2013-12-04 19:47:21 | 2013-12-04 19:47:59
The network socket for historical data has been closed. | 2013-12-04 19:47:59
HD Request # 10 - Received 12 records from 2013-12-04 19:45:25 to 2013-12-04 19:47:21 (116.0 seconds) and wrote 9 records for YM-201312-CME | 2013-12-04 19:47:59
HD Request # 10 - Intraday download COMPLETE for YM-201312-CME | 2013-12-04 19:47:59
Real-time Intraday chart data file updates started for YM-201312-CME | 2013-12-04 19:47:59

HD Request # 11 - Downloading Intraday chart data for YM-201312-CBOT to the file YM-201312-CBOT.scid. Service: cbot | 2013-12-04 19:47:59
HD Request # 11 - Last Date-Time in file: 2013-12-04 19:47:21.0 | 2013-12-04 19:47:59
HD Request # 11 - Using server: scdf2.sierracharts.com port 10149 | 2013-12-04 19:47:59
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-12-04 19:47:59
The network socket is connected. | 2013-12-04 19:47:59
HD Request # 11 - Sending historical data logon request message. | 2013-12-04 19:47:59
HD Request # 11 - Requesting up to 60 days of Intraday data. Record interval: 0 | 2013-12-04 19:48:00
HD Request # 11 - Decompressing data. | 2013-12-04 19:48:00
HD Request # 11 - Receiving Intraday data for YM-201312-CBOT starting at 2013-12-04 19:47:21 | 2013-12-04 19:48:00
The network socket for historical data has been closed. | 2013-12-04 19:48:00
HD Request # 11 - Received 9 records from 2013-12-04 19:47:21 to 2013-12-04 19:47:21 (0.0 seconds) and wrote 0 records for YM-201312-CBOT | 2013-12-04 19:48:00
HD Request # 11 - Intraday download COMPLETE for YM-201312-CBOT | 2013-12-04 19:48:00
Real-time Intraday chart data file updates started for YM-201312-CBOT | 2013-12-04 19:48:00

Above is a copy of the complete message board on start up. Please let me know if this is what you wanted to see?
[2013-12-05 02:03:53]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
We see the problem. We need to work on a solution for this.

For now you will need to go through each of your YM charts including the Daily charts and go to Chart >> Chart Settings and change CME to CBOT in the Symbol.

After this reconnect to the data feed with the commands on the File menu.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-12-05 02:04:24
[2013-12-05 14:27:51]
jsoviero - Posts: 81 | Ending Date: 2019-03-11 [Expired]
Yes, followed your instructions, but charts for symbol YM-201312-CBOT[M] remain frozen. Please test on your side and advise how to fix asap.

Is this problem related to the new Sierra datafeed?

Please advise when you will be able to correct this, ie hours, days, or weeks.

Thank you for your help.
[2013-12-05 16:43:34]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
This would mean that you still have a YM chart open that uses the CME exchange. Check all of the open charts that you have. You can do that through Window >> Windows and Chartbooks.

As long as you do not have a YM chart with the CME exchange, you will get data. We have tested this and see this works.

The problem is not with the new Sierra Chart data feed itself. The problem is a conflict between the CME am the CBOT Exchange code for the YM symbol.

We should have a permanent solution out by the end of the day today.

We are able to get market data for that symbol when using TT:
http://www.sierrachart.com/image.php?l=1386261751537.png



Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-06 03:12:04]
Sierra Chart Engineering - Posts: 81152 | Ending Date: 2020-06-09
The problem is all resolved now. Update to version 1059 and perform a full reset of the symbol settings as explained here:
http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings

You will need to disable Global Settings >> Data/Trade Service Settings >> Use CME Gateway for CBOT Symbols.

Make sure that all of your YM charts are using CBOT. After all of this, then reconnect to the data feed if you were already connected.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-12-06 14:44:49]
jsoviero - Posts: 81 | Ending Date: 2019-03-11 [Expired]
TY for excellent prompt and effective customer support. +100

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account