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Date/Time: Fri, 04 Jul 2025 20:54:28 +0000



Sierra Chart has crashed

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[2019-07-24 06:55:13]
User437588 - Posts: 69
Hello

Unfortunately, Sierra Chart has crashed a lot in the recent past (2 months). In most cases, this happened when I already want to move or delete lines that are not drawn in the chart.

The following error message appears.

SierraChart does not work anymore
Windows can search online for a solution!

-online search for a solution and close the program?
-Close the program?

Sierra Chart can then no longer operate and must be restarted.
Where is the mistake, I ask for your help.


Sierra Chart then brings up the following error message, see ScreenShoot.
[2019-07-24 10:24:12]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 17:
Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface

Also make sure that you are not using the Global Settings >> Graphics Settings >> Other >> Open GL option.

In most cases, this happened when I already want to move or delete lines that are not drawn in the chart.
There could be a possibility this is a bug in the program but we first want you to run Sierra Chart in Safe Mode. And also update to the latest version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2019-07-24 10:26:31

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