Support Board
Date/Time: Sat, 05 Jul 2025 03:29:26 +0000
TransAct Stop Limit Orders / Chart Trading Issue
View Count: 629
| [2019-07-22 12:56:48] |
| User103219 - Posts: 8 |
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It seems that when I go to place an Limit Order it is no longer appearing on my charts. This was working functionality as of Friday RTH Close. Now they are simply not showing up. Nothing has changed in my settings. When I Set a Buy / Sell Stop Limit Order on the chart directly, the order does appear, however when I go to cancel the order it is removed from my DOM but it stays on my chart for over 2 minutes. |
| [2019-07-22 16:52:53] |
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There are no issues in Sierra Chart which would cause this in the version you are running which is 1941. But we should look at this with remote assistance on your side to see what the issue is. We will call you today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-24 21:06:20] |
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We apologize we did not yet get a chance to call to look into this. We want to know if you are still having the issue? And if so if it is If it is reproducible and you can show us. If you are using the new Transact websocket connection, that may have been the reason for the problem but if you are using the old bridge connection on 1941 you should be fine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-24 21:06:53
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