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Date/Time: Tue, 30 Apr 2024 08:50:42 +0000



LMAX Live Trading - DTC (Data) | Logon error received from serve

View Count: 504

[2019-07-19 20:01:04]
Mack - Posts: 83
I'm getting this error: "LMAX Live Trading - DTC (Data) | Logon error received from server: Client username not provided. | 2019-079 18:59:50.655"

Sierrachart keeps trying to connect, but gets disconnected all the time. The connection cannot be sustained.

Full log:
==========
LMAX Live Trading - DTC (Data) | Starting socket receive thread. | 2019-07-19 18:20:17.260
LMAX Live Trading - DTC (Data) | Sending encoding request to server: Binary VLS | 2019-07-19 18:20:17.260
LMAX Live Trading - DTC (Data) | Setting DTC encoding to Binary VLS | 2019-07-19 18:20:17.291
LMAX Live Trading - DTC (Data) | Sending logon request message. | 2019-07-19 18:20:17.291
LMAX Live Trading - DTC (Data) | Received logon response. | 2019-07-19 18:20:17.321
LMAX Live Trading - DTC (Data) | Server Name: SC Real-Time Server. | 2019-07-19 18:20:17.321
LMAX Live Trading - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2019-07-19 18:20:17.321
LMAX Live Trading - DTC (Data) | Logon error received from server: Client username not provided. | 2019-07-19 18:20:17.321
LMAX Live Trading - DTC (Data) | Disconnected from the server. | 2019-07-19 18:20:17.322
LMAX Live Trading - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2019-07-19 18:20:17.322
Date Time Of Last Edit: 2019-07-19 20:15:20
[2019-07-19 20:15:34]
Sierra Chart Engineering - Posts: 104368
This has already been corrected. Update to the current version following these instructions here:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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