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[2019-07-18 20:29:45] #1 [Go To First Post]
joemarc - Posts: 11
I just tried again with the forced login option, and still no luck getting real-time data. Here's the most recent log: Reading Internal Order ID file. \| 2019-07-18 16:14:24.997 Reading Trade Orders file. \| 2019-07-18 16:14:25.098 Reading Trade Positions file. \| 2019-07-18 16:14:25.098 Reading Account Balance file. \| 2019-07-18 16:14:25.099 UDPListener (1404). Port 22904 \| Listening on UDP port 22904. \| 2019-07-18 16:14:25.120 Software version: 1941 64-bit \| 2019-07-18 16:14:25.120 Usage end date: 2019-08-18 \| 2019-07-18 16:14:25.120 Enabled for: Advanced Features. \| 2019-07-18 16:14:25.120 Enabled for: Advanced Features 2. \| 2019-07-18 16:14:25.120 Enabled for: Sierra Chart Historical Data Service. \| 2019-07-18 16:14:25.120 Enabled for: Sierra Chart Bundled Real-Time Exchange Data Feed. \| 2019-07-18 16:14:25.120 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-07-18 16:14:25.120 Current selected Data/Trading service: SC Futures Order Routing/Data \| 2019-07-18 16:14:25.120 Custom symbol settings values: enabled \| 2019-07-18 16:14:25.120 Chart Update Interval: 500 \| 2019-07-18 16:14:25.120 Intraday Data Storage Time Unit: 0 \| 2019-07-18 16:14:25.120 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-07-18 16:14:25.120 2019-07-18 16:14:25 Local computer time \| 2019-07-18 16:14:25.120 2019-07-18 20:14:25 Local computer time in UTC \| 2019-07-18 16:14:25.120 2019-07-18 16:14:25 Local computer time in SC Time Zone \| 2019-07-18 16:14:25.120 2019-07-18 20:14:24 Server time in UTC \| 2019-07-18 16:14:25.120 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-07-18 16:14:25.120 Program path: C:\SierraChart\ \| 2019-07-18 16:14:25.120 Data Files path: C:\SierraChart\Data\ \| 2019-07-18 16:14:25.120 OS Version Number: 10.0 \| 2019-07-18 16:14:25.120 Locale Setting: C \| 2019-07-18 16:14:25.120 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-07-18 16:14:25.121 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2019-07-18 16:14:25.121 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures.dtc.trading. Request ID: 1. \| 2019-07-18 16:14:25.121 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2019-07-18 16:14:25.121 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:25.138 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:25.271 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-07-18 16:14:25.271 Received 5 login tokens. \| 2019-07-18 16:14:25.596 Symbol settings MD5 received. Request ID: 1. \| 2019-07-18 16:14:25.808 Symbol settings are up-to-date for sc_futures.dtc.trading. \| 2019-07-18 16:14:25.808 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:25.843 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:25.970 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-07-18 16:14:25.971 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:26.051 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:26.180 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2019-07-18 16:14:26.180 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-07-18 16:14:27.114 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-07-18 16:14:27.114 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:27.937 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:28.065 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-07-18 16:14:28.065 ZNU19_FUT_CBOT 5 Min #1 \| Reloading chart. \| 2019-07-18 16:14:30.042 ESU19_FUT_CME 5 Min #5 \| Reloading chart. \| 2019-07-18 16:14:30.067 ESU19_FUT_CME Daily #9 \| Reloading chart. \| 2019-07-18 16:14:30.083 + Chart Data Loading Thread Stopwatch: 0.006335 seconds. \| 2019-07-18 16:14:30.093 ZNU19_FUT_CBOT 5 Min #2 \| Reloading chart. \| 2019-07-18 16:14:30.103 ESU19_FUT_CME Daily #9 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-07-18 16:14:30.134 Intraday data recording state for symbol ZNU19_FUT_CBOT is set to download 'Pending'. \| 2019-07-18 16:14:30.531 HD Request # 2 \| Downloading Intraday chart data for ZNU19_FUT_CBOT to the file ZNU19_FUT_CBOT.scid. Service: cbot \| 2019-07-18 16:14:30.531 HD Request # 2 \| Download start date-time: 2019-07-18 16:02:14.000 \| 2019-07-18 16:14:30.532 HD Request # 2 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-07-18 16:14:30.532 Socket (1) \| Creating socket. \| 2019-07-18 16:14:30.532 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-07-18 16:14:30.532 Intraday data recording state for symbol ESU19_FUT_CME is set to download 'Pending'. \| 2019-07-18 16:14:30.564 HD Request # 3 \| Downloading Historical Daily chart data for ESU19_FUT_CME. Starting date: 2019-07-17. Service: sc_futures.dtc.trading \| 2019-07-18 16:14:30.584 HD Request # 3 \| Requesting historical Daily data for ESU19 starting at 2019-07-16 \| 2019-07-18 16:14:30.584 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) \| Creating socket. Using TLS 1.2. \| 2019-07-18 16:14:30.584 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) \| Connecting to IP: 88.99.0.216. \| 2019-07-18 16:14:30.584 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2019-07-18 16:14:30.651 HD Request # 2 \| Sending historical data logon request message. \| 2019-07-18 16:14:30.651 SC Futures Order Routing/Data \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2019-07-18 16:14:30.691 HD Request # 2 \| Requesting Intraday data. Start date-time: 2019-07-18 16:02:14. Record interval: 0. Symbol: ZNU19 \| 2019-07-18 16:14:30.709 DTC Client socket (3) \| Creating socket. Using TLS 1.2. \| 2019-07-18 16:14:30.709 DTC Client socket (3) \| Connecting to IP: 208.185.224.129. \| 2019-07-18 16:14:30.710 HD Request # 2 \| Decompressing data. \| 2019-07-18 16:14:30.764 HD Request # 2 \| Receiving Intraday data for ZNU19_FUT_CBOT starting at 2019-07-18 16:02:14 \| 2019-07-18 16:14:30.764 HD Request # 2 \| Timestamp of first Intraday data file record written: 2019-07-18 16:02:20 \| 2019-07-18 16:14:30.765 HD Request # 2 \| Historical data for ZNU19_FUT_CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2019-07-18 16:14:30.765 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:30.765 Historical data download thread signaled to stop. \| 2019-07-18 16:14:30.766 HD Request # 2 \| Received 337 records from 2019-07-18 16:02:14.000 to 2019-07-18 16:04:30.000 (2.3 minutes) and wrote 324 records for ZNU19_FUT_CBOT \| 2019-07-18 16:14:30.766 HD Request # 2 \| Completion time: 0s \| 2019-07-18 16:14:30.771 HD Request # 2 \| Intraday data download complete for ZNU19_FUT_CBOT. Unique request ID: 1 \| 2019-07-18 16:14:30.771 Removed historical data download ID 1 \| 2019-07-18 16:14:30.771 SC Futures Order Routing/Data \| Connected to server. \| 2019-07-18 16:14:30.772 SC Futures Order Routing/Data \| Starting socket receive thread. \| 2019-07-18 16:14:30.772 SC Futures Order Routing/Data \| Sending encoding request to server: Binary VLS \| 2019-07-18 16:14:30.772 HD Request # 4 \| Downloading Intraday chart data for ESU19_FUT_CME to the file ESU19_FUT_CME.scid. Service: cme \| 2019-07-18 16:14:30.772 HD Request # 4 \| Download start date-time: 2019-07-18 16:02:16.000 \| 2019-07-18 16:14:30.773 HD Request # 4 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-07-18 16:14:30.773 Socket (4) \| Creating socket. \| 2019-07-18 16:14:30.773 Socket (4) \| Connecting to IP: 8.18.161.135. \| 2019-07-18 16:14:30.773 Socket (1) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:30.818 Socket (1) \| Closed. \| 2019-07-18 16:14:30.818 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2019-07-18 16:14:30.888 HD Request # 4 \| Sending historical data logon request message. \| 2019-07-18 16:14:30.888 HD Request # 4 \| Requesting Intraday data. Start date-time: 2019-07-18 16:02:16. Record interval: 0. Symbol: ESU19 \| 2019-07-18 16:14:30.942 SC Futures Order Routing/Data \| Setting DTC encoding to Binary VLS \| 2019-07-18 16:14:30.950 SC Futures Order Routing/Data \| Sending logon request message. \| 2019-07-18 16:14:30.950 HD Request # 4 \| Decompressing data. \| 2019-07-18 16:14:30.996 SC Futures Order Routing/Data \| Received logon response. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Server Name: SC DTC Server. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Server protocol version: 8. Client protocol version: 8 \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Trading is supported. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Order cancel and replace is supported. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| OCO Orders supported. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Bracket Orders supported. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Connected to data and trading server. \| 2019-07-18 16:14:31.010 SC Futures Order Routing/Data \| Starting real-time market data updates for: ZNU19_FUT_CBOT. ID: 1 \| 2019-07-18 16:14:31.030 SC Futures Order Routing/Data \| Subscribing to streaming market data in the service client is not supported. Symbol: ZNU19_FUT_CBOT \| 2019-07-18 16:14:31.030 SC Futures Order Routing/Data \| Requesting security definition data for: ZNU19_FUT_CBOT. ID: 1 \| 2019-07-18 16:14:31.030 Intraday data recording state for symbol ZNU19_FUT_CBOT is set to download 'Pending'. \| 2019-07-18 16:14:31.030 SC Futures Order Routing/Data \| Starting real-time market data updates for: ESU19_FUT_CME. ID: 2 \| 2019-07-18 16:14:31.061 SC Futures Order Routing/Data \| Subscribing to streaming market data in the service client is not supported. Symbol: ESU19_FUT_CME \| 2019-07-18 16:14:31.061 SC Futures Order Routing/Data \| Requesting security definition data for: ESU19_FUT_CME. ID: 2 \| 2019-07-18 16:14:31.061 SC Futures Order Routing/Data \| Received security definition for symbol ZNU19_FUT_CBOT \| 2019-07-18 16:14:31.089 HD Request # 4 \| Receiving Intraday data for ESU19_FUT_CME starting at 2019-07-18 16:02:16 \| 2019-07-18 16:14:31.109 HD Request # 4 \| Timestamp of first Intraday data file record written: 2019-07-18 16:02:17 \| 2019-07-18 16:14:31.110 HD Request # 4 \| Re-requesting historical data for ESU19_FUT_CME to get the latest data since the download was started while not connected to primary service. \| 2019-07-18 16:14:31.111 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:31.111 Intraday data recording state for symbol ESU19_FUT_CME is set to download 'Pending'. \| 2019-07-18 16:14:31.111 Historical data download thread signaled to stop. \| 2019-07-18 16:14:31.111 HD Request # 4 \| Received 4986 records from 2019-07-18 16:02:16.000 to 2019-07-18 16:04:31.001 (2.3 minutes) and wrote 4982 records for ESU19_FUT_CME \| 2019-07-18 16:14:31.112 HD Request # 4 \| Completion time: 0s \| 2019-07-18 16:14:31.117 Delaying start of download for ESU19_FUT_CME \| 2019-07-18 16:14:31.117 SC Futures Order Routing/Data \| Received security definition for symbol ESU19_FUT_CME \| 2019-07-18 16:14:31.119 Socket (4) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:31.164 Socket (4) \| Closed. \| 2019-07-18 16:14:31.164 + Chart Data Loading Thread Stopwatch: 1.2977733 seconds. \| 2019-07-18 16:14:31.404 ZNU19_FUT_CBOT 5 Min #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-07-18 16:14:31.405 HD Request # 3 \| Receiving historical Daily data for ESU19_FUT_CME starting at 2019-07-17 \| 2019-07-18 16:14:31.785 HD Request # 3 \| Writing historical Daily data to the file ESU19_FUT_CME.dly \| 2019-07-18 16:14:31.785 HD Request # 3 \| Received 3 records from 2019-07-17 00:00:00 to 2019-07-18 00:00:00 (2.0 days) and wrote 2 records for ESU19_FUT_CME \| 2019-07-18 16:14:31.789 HD Request # 3 \| Completion time: 1s \| 2019-07-18 16:14:31.797 HD Request # 3 \| Daily data download complete for ESU19_FUT_CME. Unique request ID: 3 \| 2019-07-18 16:14:31.797 Removed historical data download ID 3 \| 2019-07-18 16:14:31.797 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:32.046 ESU19_FUT_CME Daily #9 \| Reloading chart. \| 2019-07-18 16:14:32.080 + Chart Data Loading Thread Stopwatch: 0.0047736 seconds. \| 2019-07-18 16:14:32.087 ESU19_FUT_CME Daily #9 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-07-18 16:14:32.088 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:32.174 HTTPS connection ID:1 to historicaldata.sierrachart.com:443 for request ID:1 (2) \| Closed. \| 2019-07-18 16:14:32.174 + Chart Data Loading Thread Stopwatch: 2.3290477 seconds. \| 2019-07-18 16:14:32.372 ZNU19_FUT_CBOT 5 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2019-07-18 16:14:32.373 + Chart Data Loading Thread Stopwatch: 2.9854337 seconds. \| 2019-07-18 16:14:33.054 Requesting market depth updates for: ZNU19_FUT_CBOT if supported. \| 2019-07-18 16:14:35.998 Separate subscription for market depth updates not supported. ZNU19_FUT_CBOT \| 2019-07-18 16:14:35.998 HD Request # 5 \| Downloading Intraday chart data for ESU19_FUT_CME to the file ESU19_FUT_CME.scid. Service: cme \| 2019-07-18 16:14:36.924 HD Request # 5 \| Download start date-time: 2019-07-18 16:04:31.000 \| 2019-07-18 16:14:36.925 HD Request # 5 \| Using server: exchangehistdata2.sierracharts.com port 10150 \| 2019-07-18 16:14:36.925 Socket (1) \| Creating socket. \| 2019-07-18 16:14:36.926 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2019-07-18 16:14:36.926 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2019-07-18 16:14:37.054 HD Request # 5 \| Sending historical data logon request message. \| 2019-07-18 16:14:37.054 HD Request # 5 \| Requesting Intraday data. Start date-time: 2019-07-18 16:04:31. Record interval: 0. Symbol: ESU19 \| 2019-07-18 16:14:37.128 HD Request # 5 \| Decompressing data. \| 2019-07-18 16:14:37.183 HD Request # 5 \| Receiving Intraday data for ESU19_FUT_CME starting at 2019-07-18 16:04:31 \| 2019-07-18 16:14:37.184 HD Request # 5 \| Timestamp of first Intraday data file record written: 2019-07-18 16:04:32 \| 2019-07-18 16:14:37.184 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:37.185 Historical data download thread signaled to stop. \| 2019-07-18 16:14:37.185 HD Request # 5 \| Received 69 records from 2019-07-18 16:04:31.000 to 2019-07-18 16:04:37.031 (6.0 seconds) and wrote 67 records for ESU19_FUT_CME \| 2019-07-18 16:14:37.185 HD Request # 5 \| Completion time: 1s \| 2019-07-18 16:14:37.191 HD Request # 5 \| Intraday data download complete for ESU19_FUT_CME. Unique request ID: 2 \| 2019-07-18 16:14:37.191 Removed historical data download ID 2 \| 2019-07-18 16:14:37.191 Real-time Intraday chart data file updates started for ESU19_FUT_CME \| 2019-07-18 16:14:37.191 Intraday chart data file opened for ESU19_FUT_CME \| 2019-07-18 16:14:37.191 HD Request # 6 \| Downloading Intraday chart data for ZNU19_FUT_CBOT to the file ZNU19_FUT_CBOT.scid. Service: cbot \| 2019-07-18 16:14:37.191 HD Request # 6 \| Download start date-time: 2019-07-18 16:04:30.000 \| 2019-07-18 16:14:37.192 HD Request # 6 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2019-07-18 16:14:37.192 Socket (2) \| Creating socket. \| 2019-07-18 16:14:37.192 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2019-07-18 16:14:37.192 Socket (1) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:37.237 Socket (1) \| Closed. \| 2019-07-18 16:14:37.238 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2019-07-18 16:14:37.305 HD Request # 6 \| Sending historical data logon request message. \| 2019-07-18 16:14:37.305 HD Request # 6 \| Requesting Intraday data. Start date-time: 2019-07-18 16:04:30. Record interval: 0. Symbol: ZNU19 \| 2019-07-18 16:14:37.364 HD Request # 6 \| Decompressing data. \| 2019-07-18 16:14:37.419 HD Request # 6 \| Receiving Intraday data for ZNU19_FUT_CBOT starting at 2019-07-18 16:04:30 \| 2019-07-18 16:14:37.421 HD Request # 6 \| Timestamp of first Intraday data file record written: 2019-07-18 16:04:36 \| 2019-07-18 16:14:37.421 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2019-07-18 16:14:37.421 Historical data download thread signaled to stop. \| 2019-07-18 16:14:37.421 HD Request # 6 \| Received 8 records from 2019-07-18 16:04:30.000 to 2019-07-18 16:04:36.006 (6.0 seconds) and wrote 7 records for ZNU19_FUT_CBOT \| 2019-07-18 16:14:37.422 HD Request # 6 \| Completion time: 0s \| 2019-07-18 16:14:37.426 HD Request # 6 \| Intraday data download complete for ZNU19_FUT_CBOT. Unique request ID: 4 \| 2019-07-18 16:14:37.426 Removed historical data download ID 4 \| 2019-07-18 16:14:37.426 Real-time Intraday chart data file updates started for ZNU19_FUT_CBOT \| 2019-07-18 16:14:37.426 Intraday chart data file opened for ZNU19_FUT_CBOT \| 2019-07-18 16:14:37.426 Socket (2) \| Socket gracefully closed by remote side. \| 2019-07-18 16:14:37.474 Socket (2) \| Closed. \| 2019-07-18 16:14:37.474

[2019-07-18 22:02:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: Software version: 1941 64-bit \| 2019-07-18 16:14:25.120 You need to be running version 1944 or higher. Follow the instructions here to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-18 22:03:04

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