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Date/Time: Thu, 25 Apr 2024 23:42:01 +0000



Unable to download Transact historical data

View Count: 1250

[2013-12-02 15:42:05]
TPeirce - Posts: 27
Starting today only live data is updating.

Connecting to TransAct... | 2013-12-02 10:37:36
Validate user successful. | 2013-12-02 10:37:38
Found matching TransAct account. | 2013-12-02 10:37:38
Logon account successful. | 2013-12-02 10:37:39
TransAct price data session connected. | 2013-12-02 10:37:39
Connected to TransAct. | 2013-12-02 10:37:43
Starting updates for: TFZ3 | 2013-12-02 10:37:52
Downloads are not enabled. Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-12-02 10:37:52
Starting real-time intraday chart updates for TFZ3 | 2013-12-02 10:37:52

[2013-12-02 15:45:00]
Sierra Chart Engineering - Posts: 104368
We see you are running a very old version of Sierra Chart. Not even sure how you could even get connected to TransAct. Anyway you need to update with Help >> Download Current Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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