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How to Post a Message for Support

Still confused and want access to real-time futures data

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[2019-07-01 17:34:24] #1 [Go To First Post]
AMTrader - Posts: 2
Hi, Following the instructions "If you want to receive real-time futures data and if you are still confused about the information on this page, and if you have a funded futures trading account with a futures broker / trading service, then start an Account Support Ticket to contact Sierra Chart support. Let us know who that broker is and that you want to access real-time futures data." My futures broker is NinjaTrader with clearing house Phillip Capital. My account is funded. NinjaTrader has setup my second login account with CQG for live data. Everything appears to be setup properly, however I am not receiving real-time data on Sierra Charts. I purchased Service package 5 Advanced today as well, still no live data. I do have connection through CQG API as my DATE/TRADE SETTINGS with my live acct name and password. I do have historical data showing, but not real-time live data. Please help with instructions. Reading Internal Order ID file. \| 2019-07-01 12:57:35.477 Reading Trade Orders file. \| 2019-07-01 12:57:35.531 Reading Trade Positions file. \| 2019-07-01 12:57:35.531 Reading Account Balance file. \| 2019-07-01 12:57:35.531 UDPListener (1356). Port 22904 \| Listening on UDP port 22904. \| 2019-07-01 12:57:35.545 Software version: 1941 64-bit \| 2019-07-01 12:57:35.545 Usage end date: 2019-08-12 \| 2019-07-01 12:57:35.545 Enabled for: Advanced Features. \| 2019-07-01 12:57:35.545 Enabled for: Advanced Features 2. \| 2019-07-01 12:57:35.545 Enabled for: Sierra Chart Historical Data Service. \| 2019-07-01 12:57:35.545 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-07-01 12:57:35.546 Current selected Data/Trading service: CQG WebAPI \| 2019-07-01 12:57:35.546 Custom symbol settings values: enabled \| 2019-07-01 12:57:35.546 Chart Update Interval: 500 \| 2019-07-01 12:57:35.546 Intraday Data Storage Time Unit: 0 \| 2019-07-01 12:57:35.546 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-07-01 12:57:35.546 2019-07-01 12:57:35 Local computer time \| 2019-07-01 12:57:35.546 2019-07-01 16:57:35 Local computer time in UTC \| 2019-07-01 12:57:35.546 2019-07-01 12:57:35 Local computer time in SC Time Zone \| 2019-07-01 12:57:35.546 2019-07-01 16:57:34 Server time in UTC \| 2019-07-01 12:57:35.546 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-07-01 12:57:35.546 Program path: D:\SierraChart\ \| 2019-07-01 12:57:35.546 Data Files path: D:\SierraChart\Data\ \| 2019-07-01 12:57:35.546 OS Version Number: 10.0 \| 2019-07-01 12:57:35.546 Locale Setting: C \| 2019-07-01 12:57:35.546 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-07-01 12:57:35.546 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2019-07-01 12:57:35.565 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. \| 2019-07-01 12:57:35.565 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Connecting to IP: 46.4.97.203. \| 2019-07-01 12:57:35.565 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-01 12:57:35.612 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-07-01 12:57:35.744 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-07-01 12:57:35.744 Received 5 login tokens. \| 2019-07-01 12:57:36.039 Symbol settings MD5 received. Request ID: 1. \| 2019-07-01 12:57:36.216 Symbol settings are up-to-date for cqg. \| 2019-07-01 12:57:36.216 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Shutdown started. Waiting for graceful close. \| 2019-07-01 12:57:36.281 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Socket gracefully closed by remote side. \| 2019-07-01 12:57:36.411 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) \| Closed. \| 2019-07-01 12:57:36.411 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. \| 2019-07-01 12:57:36.454 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. \| 2019-07-01 12:57:36.597 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) \| Closed. \| 2019-07-01 12:57:36.597 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Creating socket. Using TLS 1.2. \| 2019-07-01 12:57:37.565 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Connecting to IP: 46.4.97.203. \| 2019-07-01 12:57:37.566 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2019-07-01 12:57:38.392 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2019-07-01 12:57:38.518 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2019-07-01 12:57:38.518 CQG WebAPI \| Connecting to server api.cqg.com \| 2019-07-01 12:57:41.142 CQG WebSocket \| Connecting to WebSocket server. \| 2019-07-01 12:57:41.142 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2019-07-01 12:57:41.143 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2019-07-01 12:57:41.144 CQG WebSocket \| Opening WebSocket. \| 2019-07-01 12:57:41.191 CQG WebSocket \| Sending WebSocket handshake. \| 2019-07-01 12:57:41.191 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2019-07-01 12:57:41.405 CQG WebSocket \| Server header \| Connection: upgrade \| 2019-07-01 12:57:41.405 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: 31CXUL6+z6rQ2dkjDnZzuIQsw6A= \| 2019-07-01 12:57:41.405 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2019-07-01 12:57:41.405 CQG WebSocket \| Server header \| Upgrade: websocket \| 2019-07-01 12:57:41.405 CQG WebSocket \| Server header \| \| 2019-07-01 12:57:41.405 CQG WebSocket \| Web socket state is now open. \| 2019-07-01 12:57:41.405 CQG WebAPI \| WebSocket connected. \| 2019-07-01 12:57:41.405 CQG WebAPI \| Sending market data logon message. \| 2019-07-01 12:57:41.405 CQG WebAPI \| Base Time: 2019-06-17T22:02:54. 2019-06-17 22:02:54 \| 2019-07-01 12:57:41.563 CQG WebAPI \| Logon successful. Session Token = gCuU8QXKLPmdvzKY9Bw46CZ8o3inQVPg8Y4eNqsvN8kWj26+eZVYLbQcDSZHSRYvma93x9RtPxh \| 2019-07-01 12:57:41.563 CQG WebAPI \| Connected to data and trading server. \| 2019-07-01 12:57:41.563 CQG WebAPI \| Sending Trade Accounts request message. \| 2019-07-01 12:57:41.565 CQG WebAPI \| Brokerage name: PhillipNTB. Account Name: Algia Lloyd Motley \| 2019-07-01 12:57:41.611 CQG WebAPI \| Sending collateral subscribe request. \| 2019-07-01 12:57:41.611 CQG WebAPI \| Sending positions subscribe request. RequestID: 270355 \| 2019-07-01 12:57:46.563 CQG WebAPI \| Sending orders subscribe request. RequestID=270356 \| 2019-07-01 12:57:46.564

[2019-07-01 17:49:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Open a chart for the particular symbol you want to chart. You do that through File >> Find Symbol. If there still is a problem, post the Message Log again like you just did. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-01 17:49:44

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