Login Page - Create Account

Support Board


Date/Time: Sat, 04 May 2024 04:49:54 +0000



Invisible Order

View Count: 532

[2019-06-28 17:53:15]
User291310 - Posts: 10
Dear Sir or Madame,

On the trade activity log I see a supposed open order but cannot find or close this order anywhere. I have tried flatten all positions and the order is maintained. I do not know if there is an actual order because I cannot see it anywhere apart from the trade activity log. Please can you advise. Is this a phantom order or some sort? What can I do at this point to remedy this issue.

Regards,
[2019-06-30 01:11:24]
Sierra Chart Engineering - Posts: 104368
Refer to this section here to correct this:
Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account