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Date/Time: Fri, 03 May 2024 18:03:37 +0000



Invisible Order

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[2019-06-28 17:47:06]
User291310 - Posts: 10
Hi,

On the trade activity log I see a supposed open order but cannot find or close this order anywhere. I have tried flatten all positions and the order is maintained. I do not know if there is an actual order because I cannot see it anywhere apart from the trade activity log. Please can you advise. Is this a phantom order or some sort? What can I do at this point to remedy this issue.
[2019-06-28 18:58:48]
Sierra Chart Engineering - Posts: 104368
You just need to adjust the Order Fills Start Date-Time in the Chart Settings to resolve this. This is explained here:
Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values

Just set it to the current Date-Time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-28 18:59:21

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