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Direct MessagesDate/Time: Sat, 27 Apr 2024 04:06:56 +0000
Sierra Software Update
View Count: 921
| [2019-06-26 12:18:17] |
| Gustavo - Posts: 72 |
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I'm receiving errors during the software update. What do you recommend? Thanks, |
| [2019-06-26 14:04:56] |
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Are these displayed in the Sierra Chart Message Log? Or during the installation process?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-26 14:05:05
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| [2019-06-26 14:09:24] |
| Gustavo - Posts: 72 |
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It displayed during the "installation" of the latest update.
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| [2019-06-26 14:24:26] |
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We need to see the installer log. Instructions: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-26 14:24:35
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| [2019-06-26 14:59:02] |
| Gustavo - Posts: 72 |
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Attached is the latest installer log as requested. I see an error related to deleting the SierraChartStudies.dll file. Not sure why would that happen. Please advise. Thanks, |
Private File |
| [2019-06-26 15:17:10] |
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This is the relevant error: Error deleting C:\SierraChart\DownloadedInstallationFiles\SierraChartStudies.dll file: "Windows error code 5: Access is denied." | 2019-06-26 07:08:04
Error encountered with file move. Retrying in 2 seconds. | 2019-06-26 07:08:04 In this particular case you can safely ignore this. The files did get updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-26 15:17:17
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| [2019-06-26 15:23:26] |
| Gustavo - Posts: 72 |
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Okay, thanks so much for your help. Cheers, |
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