Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 08:46:44 +0000



无法连接。

View Count: 722

[2019-06-22 23:54:26]
learners - Posts: 18
Reading Internal Order ID file. | 2019-06-23 07:52:29.302
Reading Trade Orders file. | 2019-06-23 07:52:29.425
Reading Trade Positions file. | 2019-06-23 07:52:29.426
Reading Account Balance file. | 2019-06-23 07:52:29.426
UDPListener (1312). Port 22904 | Listening on UDP port 22904. | 2019-06-23 07:52:29.455
Software version: 1920 64-bit | 2019-06-23 07:52:29.455
Usage end date: 2019-07-14 | 2019-06-23 07:52:29.455
Enabled for: Advanced Features. | 2019-06-23 07:52:29.455
Enabled for: Advanced Features 2. | 2019-06-23 07:52:29.455
Enabled for: Sierra Chart Historical Data Service. | 2019-06-23 07:52:29.455
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-06-23 07:52:29.455
Current selected Data/Trading service: BitMEX Trading Direct | 2019-06-23 07:52:29.455
Custom symbol settings values: enabled | 2019-06-23 07:52:29.455
Chart Update Interval: 500 | 2019-06-23 07:52:29.455
Intraday Data Storage Time Unit: 0 | 2019-06-23 07:52:29.455
Time Zone: +08:00:00 (HKT+08) | 2019-06-23 07:52:29.455
2019-06-23 07:52:29 Local computer time | 2019-06-23 07:52:29.455
2019-06-22 23:52:29 Local computer time in UTC | 2019-06-23 07:52:29.455
2019-06-23 07:52:29 Local computer time in SC Time Zone | 2019-06-23 07:52:29.455
2019-06-22 23:52:28 Server time in UTC | 2019-06-23 07:52:29.455
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-06-23 07:52:29.455
Program path: C:\SierraChart\ | 2019-06-23 07:52:29.455
Data Files path: C:\SierraChart\Data\ | 2019-06-23 07:52:29.455
OS Version Number: 10.0 | 2019-06-23 07:52:29.456
Locale Setting: C | 2019-06-23 07:52:29.456
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-06-23 07:52:29.456

HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-06-23 07:52:29.457
Checking for new symbol settings. Requested symbol settings MD5 for service code bitmex.exchange.trading. Request ID: 1. | 2019-06-23 07:52:29.456
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-06-23 07:52:29.457
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-23 07:52:29.476
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-23 07:52:29.659
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-23 07:52:29.659
Received 5 login tokens. | 2019-06-23 07:52:30.257
Symbol settings MD5 received. Request ID: 1. | 2019-06-23 07:52:30.361
Symbol settings are up-to-date for bitmex.exchange.trading. | 2019-06-23 07:52:30.361
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-06-23 07:52:30.493
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-06-23 07:52:30.605
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-06-23 07:52:30.715
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-06-23 07:52:30.715
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-06-23 07:52:30.827
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-06-23 07:52:30.827
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-06-23 07:52:31.451
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-06-23 07:52:31.451
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-23 07:52:32.663
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-23 07:52:32.885
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-23 07:52:32.885

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2019-06-23 07:52:35.398
BitMEX Trading Direct | Connecting to WebSocket server. | 2019-06-23 07:52:35.398
BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2019-06-23 07:52:35.409
BitMEX Trading Direct socket (1) | Connecting to IP: 67.228.235.91. | 2019-06-23 07:52:35.410
BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2019-06-23 07:52:56.412 *
BitMEX Trading Direct | WebSocket closed. | 2019-06-23 07:52:56.412
BitMEX Trading Direct | WebSocket closed. | 2019-06-23 07:52:56.412
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-06-23 07:52:56.412
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-23 07:52:56.412
BitMEX Trading Direct socket (1) | Closed. | 2019-06-23 07:52:56.412
BitMEX Trading Direct | Disconnected. | 2019-06-23 07:52:56.422
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-23 07:52:56.422

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2019-06-23 07:52:59.413
BitMEX Trading Direct | Connecting to WebSocket server. | 2019-06-23 07:52:59.413
BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2019-06-23 07:52:59.416
BitMEX Trading Direct socket (1) | Connecting to IP: 67.228.235.91. | 2019-06-23 07:52:59.417
BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2019-06-23 07:53:20.419 *
BitMEX Trading Direct | WebSocket closed. | 2019-06-23 07:53:20.419
BitMEX Trading Direct | WebSocket closed. | 2019-06-23 07:53:20.419
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-06-23 07:53:20.419
BitMEX Trading Direct socket (1) | Closed. | 2019-06-23 07:53:20.419
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-23 07:53:20.419
BitMEX Trading Direct | Disconnected. | 2019-06-23 07:53:20.431
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-23 07:53:20.431

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2019-06-23 07:53:23.434
BitMEX Trading Direct | Connecting to WebSocket server. | 2019-06-23 07:53:23.434
BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2019-06-23 07:53:23.437
BitMEX Trading Direct socket (1) | Connecting to IP: 67.228.235.91. | 2019-06-23 07:53:23.437
BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2019-06-23 07:53:44.439 *
BitMEX Trading Direct | WebSocket closed. | 2019-06-23 07:53:44.439
BitMEX Trading Direct | WebSocket closed. | 2019-06-23 07:53:44.439
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-06-23 07:53:44.439
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-23 07:53:44.439
BitMEX Trading Direct socket (1) | Closed. | 2019-06-23 07:53:44.439
BitMEX Trading Direct | Disconnected. | 2019-06-23 07:53:44.449
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-23 07:53:44.449

BitMEX Trading Direct | Connecting to URI www.bitmex.com/realtime/WebSocket | 2019-06-23 07:53:47.449
BitMEX Trading Direct | Connecting to WebSocket server. | 2019-06-23 07:53:47.449
BitMEX Trading Direct socket (1) | Creating socket. Using TLS 1.2. | 2019-06-23 07:53:47.451
BitMEX Trading Direct socket (1) | Connecting to IP: 67.228.235.91. | 2019-06-23 07:53:47.451
[2019-06-23 02:51:57]
Sierra Chart Engineering - Posts: 104368
This is the relevant error:
BitMEX Trading Direct socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2019-06-23 07:52:56.412 *

Are you in China? The connection is getting blocked. Are you able to use a VPN?

You could also use a socks 5 proxy. You can set that up through Global Settings >> Data/Trade Service Settings >> Proxy Settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-06-23 03:29:20]
learners - Posts: 18
是的,在中国地区,使用了VPN。
[2019-06-25 02:23:43]
Sierra Chart Engineering - Posts: 104368
Make sure the connection to BitMex is actually going out over the VPN.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-25 02:23:52

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account