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Date/Time: Thu, 27 Jun 2019 05:29:29 +0000



no connection to interactive brokers-

Support Request:
[2019-06-13 03:57:58]
User259059 - Posts: 1
hi,
no connection to IB. see at

Reading Internal Order ID file. | 2019-06-12 22:12:13.876
Reading Trade Orders file. | 2019-06-12 22:12:14.075
Reading Trade Positions file. | 2019-06-12 22:12:14.075
Reading Account Balance file. | 2019-06-12 22:12:14.075
UDPListener (1336). Port 22904 | Listening on UDP port 22904. | 2019-06-12 22:12:14.119
Software version: 1928 64-bit | 2019-06-12 22:12:14.119
Usage end date: 2019-07-13 | 2019-06-12 22:12:14.119
Enabled for: Advanced Features. | 2019-06-12 22:12:14.119
Enabled for: Advanced Features 2. | 2019-06-12 22:12:14.119
Enabled for: Sierra Chart Historical Data Service. | 2019-06-12 22:12:14.119
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-06-12 22:12:14.119
Current selected Data/Trading service: Interactive Brokers | 2019-06-12 22:12:14.119
Custom symbol settings values: enabled | 2019-06-12 22:12:14.119
Chart Update Interval: 500 | 2019-06-12 22:12:14.119
Intraday Data Storage Time Unit: 1 | 2019-06-12 22:12:14.119
Time Zone: +00:00:00 (UTC+00) | 2019-06-12 22:12:14.119
2019-06-13 01:12:14 Local computer time | 2019-06-12 22:12:14.119
2019-06-12 22:12:14 Local computer time in UTC | 2019-06-12 22:12:14.119
2019-06-12 22:12:14 Local computer time in SC Time Zone | 2019-06-12 22:12:14.119
2019-06-12 22:12:11 Server time in UTC | 2019-06-12 22:12:14.119
Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-06-12 22:12:14.119
Program path: C:\SierraChart\ | 2019-06-12 22:12:14.119
Data Files path: C:\SierraChart\Data\ | 2019-06-12 22:12:14.119
OS Version Number: 10.0 | 2019-06-12 22:12:14.120
Locale Setting: C | 2019-06-12 22:12:14.120
DLLs: TheRationalTrader.dll, TheRationalTrader_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-06-12 22:12:14.120

Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2019-06-12 22:12:14.120
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-06-12 22:12:14.120
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-06-12 22:12:14.120
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-12 22:12:14.142
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-12 22:12:14.228
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-12 22:12:14.228
Received 5 login tokens. | 2019-06-12 22:12:14.504
Symbol settings MD5 received. Request ID: 1. | 2019-06-12 22:12:14.601
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-06-12 22:12:14.601
Requested symbol settings for service code interactive_brokers.trading. Request ID: 2. Overwrite = on. | 2019-06-12 22:12:14.601
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-06-12 22:12:14.601
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-06-12 22:12:14.753
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-06-12 22:12:14.839
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-06-12 22:12:14.839
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-06-12 22:12:14.847
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-06-12 22:12:14.936
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-06-12 22:12:14.936
Symbol settings received. Request ID: 2. | 2019-06-12 22:12:15.267
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-06-12 22:12:15.554
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-06-12 22:12:15.644
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-06-12 22:12:15.644
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-06-12 22:12:16.117
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-06-12 22:12:16.118
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-12 22:12:16.800
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-12 22:12:16.890
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-12 22:12:16.890


(Message log removed)

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2019-06-13 03:56:01.524
Socket (1) | Creating socket. | 2019-06-13 03:56:01.524
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-06-13 03:56:01.524
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-06-13 03:56:02.526 *
Interactive Brokers | Failed to connect to the data and trade server. | 2019-06-13 03:56:02.526 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2019-06-13 03:56:02.526 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-06-13 03:56:02.526
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-13 03:56:02.526
Socket (1) | Closed. | 2019-06-13 03:56:02.526
Interactive Brokers | Disconnected. | 2019-06-13 03:56:02.536
Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-06-13 03:56:02.537
Date Time Of Last Edit: 2019-06-13 18:04:14
[2019-06-13 18:02:58]
Sierra Chart Engineering - Posts: 73232
Refer to step 26 here about this:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue

These are the relevant messages:

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2019-06-13 03:56:01.524
Socket (1) | Creating socket. | 2019-06-13 03:56:01.524
Socket (1) | Connecting to IP: 127.0.0.1. | 2019-06-13 03:56:01.524
Socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-06-13 03:56:02.526 *
Interactive Brokers | Failed to connect to the data and trade server. | 2019-06-13 03:56:02.526 *

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-06-13 18:03:04

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