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Date/Time: Tue, 23 Apr 2024 14:43:50 +0000



Can´t connect to SC datafeed (AMP/TTNet)

View Count: 1249

[2013-11-27 13:06:10]
User49838 - Posts: 9
Hallo SC,
I have tried to connect to my sierrachaart account with AMP today but I get the following message:
I have checked my AMP settings in "data trade service settings" and it is right.

AMP/TTNet: Connecting. | 2013-11-27 13:38:54
Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2013-11-27 13:38:54
The network socket is connected. | 2013-11-27 13:38:54
TT Price Feed FIX Session: Sending the Logon message. | 2013-11-27 13:38:55
TT Price Feed FIX Session: Received a Logout message. Text = Username / Password not recognized. | 2013-11-27 13:38:55
TT Price Feed FIX Session: Sending a Logout message. Text = Received Logout message. | 2013-11-27 13:38:55
TT Price Feed FIX Session: Logged out and disconnected. | 2013-11-27 13:38:55
Disconnected from TT FIX Price Feed session. | 2013-11-27 13:38:55
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-11-27 13:38:55
To prevent further connection attempts, select File >> Disconnect. | 2013-11-27 13:38:55
AMP/TTNet: Disconnected. | 2013-11-27 13:38:55

[2013-11-27 16:17:21]
Sierra Chart Engineering - Posts: 104368
Let your broker know you are getting this message:

TT Price Feed FIX Session: Received a Logout message. Text = Username / Password not recognized. | 2013-11-27 13:38:55

And verify that the Sender Comp ID and Password are correct in Global Settings >> Data/Trade Service Settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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