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Date/Time: Sat, 20 Jan 2018 01:24:31 +0000



Low volume

Support Request:
[2013-04-10 14:35:55]
Snecek_ - Posts: 5
Hi, since 04/10 after updating to ver. 962 volume is very low compare to my data provider IB. What is the problem please? (Appeared on ES, TF symbols)When using backfill, volume is OK, but does not OK during live.
Thanks Thomas.
Date Time Of Last Edit: 2013-04-10 14:51:02
[2013-04-10 16:06:04]
B.O.B.D. s.r.o. - Posts: 4
Hello,

I have the same problem. Another problem, after updating is unbalanced values ​​on the vertical axes of all graphs.

Thank you

Tomas
[2013-04-10 16:26:55]
Sierra Chart Engineering - Posts: 56313
unbalanced values ​​on the vertical axes of all graphs
This is now resolved. Please update with Help >> Download Prerelease.

We will look into the issue with volume when using Interactive Brokers.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-10 16:27:17
[2013-04-10 20:19:04]
B.O.B.D. s.r.o. - Posts: 4
I download prerelease and problem with unbalanced values persists. For examples - I have on the vertical axes value 926,4 - 927,2 - 928 and similar nonsens instead 926 - 927 - 928. This nonsens are on all my charts.
Problem with volume looks solved after 6:15 p.m. CET

Tomas
[2013-04-10 20:39:20]
Sierra Chart Engineering - Posts: 56313
Why is this a problem? This has to do with how the scale calculations are done and the TickSize. You have to expect that the scale will show values potentially all the way down to increments of the TickSize. However, please post an image of the chart, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-10 20:53:01]
B.O.B.D. s.r.o. - Posts: 4
Before downloading latest version was my charts without this mistakes.

http://www.sierrachart.com/image.php?l=1365626830676.png
http://www.sierrachart.com/image.php?l=1365626944158.png

[2013-04-10 20:55:39]
Sierra Chart Engineering - Posts: 56313
It sounds like what you want to do is change the Scale Increment to what you require. Please refer to this page:

http://www.sierrachart.com/index.php?l=doc/doc_Scaling.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-10 20:55:54

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