Login Page - Create Account

Support Board


Date/Time: Tue, 07 May 2024 04:43:24 +0000



Connection Error Sent For Analysis

View Count: 568

[2019-05-21 22:46:00]
User728808 - Posts: 12
I can not connect to CQG data at work. When connected at home, everything works fine. I keep getting the same error messages at work every time I try to connect. All firewalls have been turned off and the connection is public. I have sent the errors using the "Send for Analysis" button.
[2019-05-22 00:15:52]
Sierra Chart Engineering - Posts: 104368
This is the relevant information from the log:
CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-05-21 15:38:00
CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-05-21 15:38:00
CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-05-21 15:38:00
CQG FIX socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-05-21 15:38:21 *
You need to have a network administrator/engineer on your side work through this. They have all of the details right here. There is not anything we can do more to help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-05-22 00:16:46

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account