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Support Board


Date/Time: Sun, 26 May 2019 16:32:16 +0000



Dom Problem

Support Request:
[2019-05-15 21:56:31]
User966227 - Posts: 1
Why the DOM for SierraChart never works right.. I always get false results from it..
[2019-05-16 04:15:30]
Sierra Chart Engineering - Posts: 72155
We see that you are a Transact user so you could not be referring to the Sierra Chart software.

You will need to have a direct account to use the Sierra Chart Trading DOM:

Direct Sierra Chart Account

When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below:

https://www.sierrachart.com/index.php?page=doc/DirectAccount.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-16 04:15:39

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