Login Page - Create Account

Support Board


Date/Time: Wed, 21 Aug 2019 09:02:50 +0000



Rejected order

Support Request:
[2019-05-15 18:20:57]
Ronti - Posts: 4
Hi there,

Related to yesterdays ticket.
It seems yesterdays new connection isn't all that well after all. I wanted to test a small live trade right now but got this:
"
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: CFD_U10R1_889FB548B4CB3574E0537C293C0AC770_05122019040003684915_ phase: 4.. Text: Tag: Standard_Target_Stop.twconfig. Internal Order ID: 1306. Service Order ID: 7405. Symbol: EURGBP | 2019-05-15 19:56:54 *
"

I should be on the right server. Limit order was well outside the spread. Attached: stop:stop target:limit quantity 1000
Is there something I do wrong or is there an issue here with attached orders?
[2019-05-15 20:08:22]
Sierra Chart Engineering - Posts: 75330
Can you please contact FXCM at:
api@fxcm.com

And let them know you are getting this particular error message:
Text: 19915;DAS 19915: ZDas Exception ORA-20102: Access Violation: CFD_U10R1_889FB548B4CB3574E0537C293C0AC770_05122019040003684915_ phase: 4.

This error message is from their system.

Also give them your FXCM account number. They will be able to help you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-15 20:27:02
[2019-05-16 10:45:33]
Sierra Chart Engineering - Posts: 75330
We did hear from FXCM about this. We are looking at their response and seeing what needs to be done. But we are still puzzled by the particular error. It does not make sense to us.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-16 17:34:18]
Ronti - Posts: 4
We did hear from FXCM about this. We are looking at their response and seeing what needs to be done. But we are still puzzled by the particular error. It does not make sense to us.

Ok thank you. I'll sit tight and wait for a solution.
Date Time Of Last Edit: 2019-05-16 18:08:33
[2019-05-16 17:41:33]
Sierra Chart Engineering - Posts: 75330
FXCM is working on resolving the problem. We will update you when complete.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-20 19:26:49]
Sierra Chart Engineering - Posts: 75330
We are contacting you by email now about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account