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Date/Time: Fri, 29 Mar 2024 12:18:59 +0000



urgent help remote access Fxcm account connection

View Count: 667

[2019-04-24 18:35:37]
User364859 - Posts: 26
Hello
>
> I am using SierraChart for forex trading , and my broker is FXCM LTD, I need help for connecting a demo account of fxcm and live account on fxcm.
> Remote access is necessery I will also pay
>
> My Sierra Chart Account: SIERRAWZ
> Name: **

Thank you for quick help

Walter
Date Time Of Last Edit: 2019-04-24 18:49:37
[2019-04-24 20:01:03]
Sierra Chart - Max - Posts: 5554
It is not possible to connect your Demo FXCM account to Sierra Chart.

We have already assigned you a demo FXCM account on 2019-02-28, which is set to expire on 2019-06-01.
Sierra Chart Support
[2019-04-24 20:20:06]
User364859 - Posts: 26
Hello

Thank you for the assigning of the demo account # 01408507 ?
But I can not trade, no order get filled? so send me a video or link, where I can see how to trade and check my orders and pofit and loss
or give me remote acces for instruction online I will also pay for

Thank you Walter Zegg
[2019-04-25 09:42:21]
Sierra Chart Engineering - Posts: 104368
Make sure that Trade >> Trade Simulation Mode On is disabled on the menu.

Submit a market order as explained here:
Basic Trading and the Trade Window: Entering an Order from the Trade Window

And then if there is any rejection we need you to provide us the recent lines from the Trade Service Log:
Support Board Posting Information: Providing Lines From Trade Service Log



Thank you for the assigning of the demo account # 01408507 ?
Yes that is the account.

If necessary we can use remote assistance.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-04-25 09:42:53
[2019-04-25 10:14:23]
User364859 - Posts: 26
Thanks for the confirmation of the account number.
I need remote access and I will also pay for that. Just send me the link for payment or charge my Sierra accaunt.
Please as soon as possible

Walter
Date Time Of Last Edit: 2019-04-25 18:03:55
[2019-04-25 18:03:38]
Sierra Chart Engineering - Posts: 104368
Would it be too late for us to contact you in about two hours (10 PM CET)? Or we could contact you in your morning.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-04-25 20:11:45]
User364859 - Posts: 26
Hello

10:00h pm cet is OK
I am on my pc

regards

Walter Zegg
[2019-04-25 20:40:59]
User364859 - Posts: 26
Hello again

I am now 22:00h Thursday on my pc until 23:30h CET an tomorrow
Friday morning normaly from 08:00h CET to 11:30h CET, but if you want I can be early in the morning
after 06:30h CET or in the noon from 14:00 to 16:00h be on my pc

Thank you

Walter Zegg
[2019-04-25 21:30:50]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. Best we call you in your morning we will do that. Should be around 8 AM.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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