Login Page - Create Account

Support Board


Date/Time: Thu, 18 Apr 2024 05:45:32 +0000



market data logon unsuccessful

View Count: 639

[2019-04-22 20:36:22]
User893316 - Posts: 2
market data logon unsuccessful

Reading Internal Order ID file. | 2019-04-22 15:48:42
Reading Trade Orders file. | 2019-04-22 15:48:42
Reading Trade Positions file. | 2019-04-22 15:48:42
Reading Account Balance file. | 2019-04-22 15:48:42
UDPListener (1256). Port 22904 | Listening on UDP port 22904. | 2019-04-22 15:48:42
Software version: 1908 64-bit | 2019-04-22 15:48:42
Enabled for: Advanced Features. | 2019-04-22 15:48:42
Enabled for: Advanced Features 2. | 2019-04-22 15:48:42
Enabled for: Sierra Chart Historical Data Service. | 2019-04-22 15:48:42
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-22 15:48:42
Current selected Data/Trading service: CQG WebAPI | 2019-04-22 15:48:42
Chart Update Interval: 500 | 2019-04-22 15:48:42
Intraday Data Storage Time Unit: 1 | 2019-04-22 15:48:42
Data/Trade Service Settings automatically set. | 2019-04-22 15:48:42
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-04-22 15:48:42
2019-04-22 15:48:42 Local computer time | 2019-04-22 15:48:42
2019-04-22 19:48:42 Local computer time in UTC | 2019-04-22 15:48:42
2019-04-22 15:48:42 Local computer time in SC Time Zone | 2019-04-22 15:48:42
2019-04-22 19:48:42 Server time in UTC | 2019-04-22 15:48:42
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-04-22 15:48:42
Program path: C:\SierraChart\ | 2019-04-22 15:48:42
Data Files path: C:\SierraChart\Data\ | 2019-04-22 15:48:42
OS Version Number: 10.0 | 2019-04-22 15:48:42
Locale Setting: C | 2019-04-22 15:48:42
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-22 15:48:42

Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-04-22 15:48:42
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-04-22 15:48:42
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-04-22 15:48:42
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-04-22 15:48:42
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-04-22 15:48:43
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-04-22 15:48:43
Received 5 login tokens. | 2019-04-22 15:48:43
Symbol settings MD5 received. Request ID: 1. | 2019-04-22 15:48:43
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-04-22 15:48:43
Requested symbol settings for service code cqg. Request ID: 2. Overwrite = on. | 2019-04-22 15:48:43
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-04-22 15:48:43
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-04-22 15:48:43
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-04-22 15:48:43
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-04-22 15:48:43
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-04-22 15:48:43
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-04-22 15:48:43
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-04-22 15:48:43
Symbol settings received. Request ID: 2. | 2019-04-22 15:48:44
Processed 768 symbol settings. | 2019-04-22 15:48:44
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-04-22 15:48:44
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-04-22 15:48:44
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-04-22 15:48:44
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-04-22 15:48:44
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-04-22 15:48:44
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-04-22 15:48:45
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-04-22 15:48:45
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-04-22 15:48:45

CQG WebAPI | Connecting to server api.cqg.com | 2019-04-22 15:48:48
CQG WebSocket | Connecting to WebSocket server. | 2019-04-22 15:48:48
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-04-22 15:48:48
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-04-22 15:48:48
CQG WebSocket | Opening WebSocket. | 2019-04-22 15:48:48
CQG WebSocket | Sending WebSocket handshake. | 2019-04-22 15:48:48
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2019-04-22 15:48:48
CQG WebSocket | Header line. Connection: upgrade | 2019-04-22 15:48:48
CQG WebSocket | Header line. Sec-WebSocket-Accept: bwlJDUfsXVMoCe7qK0vMEWDOv2U= | 2019-04-22 15:48:48
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2019-04-22 15:48:48
CQG WebSocket | Header line. Upgrade: websocket | 2019-04-22 15:48:48
CQG WebSocket | Header line. | 2019-04-22 15:48:48
CQG WebSocket | Web socket state is now open. | 2019-04-22 15:48:48
CQG WebAPI | WebSocket connected. | 2019-04-22 15:48:48
CQG WebAPI | Sending market data logon message. | 2019-04-22 15:48:48
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-04-22 15:48:48
CQG WebAPI | Disconnected. | 2019-04-22 15:48:48
CQG WebSocket | WebSocket closed. | 2019-04-22 15:48:48
CQG WebAPI | WebSocket closed. | 2019-04-22 15:48:48
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-04-22 15:48:48
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-04-22 15:48:49
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-22 15:48:49
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-04-22 15:48:49
CQG WebSocket socket (1) | Closed. | 2019-04-22 15:48:49

CQG WebAPI | Connecting to server api.cqg.com | 2019-04-22 16:07:10
CQG WebSocket | Connecting to WebSocket server. | 2019-04-22 16:07:10
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-04-22 16:07:10
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-04-22 16:07:10
CQG WebSocket | Opening WebSocket. | 2019-04-22 16:07:10
CQG WebSocket | Sending WebSocket handshake. | 2019-04-22 16:07:10
CQG WebSocket | Header line. HTTP/1.1 101 Switching Protocols | 2019-04-22 16:07:10
CQG WebSocket | Header line. Connection: upgrade | 2019-04-22 16:07:10
CQG WebSocket | Header line. Sec-WebSocket-Accept: vMmsqHqYvYeXSl/4/jQCQmWTQ8k= | 2019-04-22 16:07:10
CQG WebSocket | Header line. Server: WebSocket++/0.7.0 | 2019-04-22 16:07:10
CQG WebSocket | Header line. Upgrade: websocket | 2019-04-22 16:07:10
CQG WebSocket | Header line. | 2019-04-22 16:07:10
CQG WebSocket | Web socket state is now open. | 2019-04-22 16:07:10
CQG WebAPI | WebSocket connected. | 2019-04-22 16:07:10
CQG WebAPI | Sending market data logon message. | 2019-04-22 16:07:10
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-04-22 16:07:11
CQG WebAPI | Disconnected. | 2019-04-22 16:07:11
CQG WebSocket | WebSocket closed. | 2019-04-22 16:07:11
CQG WebAPI | WebSocket closed. | 2019-04-22 16:07:11
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-04-22 16:07:11
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-04-22 16:07:11
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-22 16:07:11
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-04-22 16:07:11
CQG WebSocket socket (1) | Closed. | 2019-04-22 16:07:11
[2019-04-22 20:36:51]
Sierra Chart - Max - Posts: 5589
You are getting the following error:
CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2019-04-22 15:48:48

Refer to the 4th common error here:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account