Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 14:47:07 +0000



Is something wrong with LMAX realtime data ?

View Count: 917

[2019-04-17 12:59:51]
AlexPereira - Posts: 195
Hi, I am connected to LMAX and all my instruments behave as if market was closed and not updating. it just stopped suddenly, some 10 minutes ago !

I also have a FXCM connection on another SC installation, and that one is normal and updating.

info from message log that maybe can help:

LMAX Live Trading - DTC (Data) | Connected to server. | 2019-04-17 13:49:21
LMAX Live Trading - DTC (Data) | Starting socket receive thread. | 2019-04-17 13:49:21
LMAX Live Trading - DTC (Data) | Sending encoding request to server: Binary VLS | 2019-04-17 13:49:21
LMAX Live Trading - DTC (Data) | Setting DTC encoding to Binary VLS | 2019-04-17 13:49:21
LMAX Live Trading - DTC (Data) | Sending logon request message. | 2019-04-17 13:49:21
LMAX Live Trading - DTC (Data) | Received logon response. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Server Name: SC Realtime Server. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Successfully connected. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Trading is not supported. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Restarting real-time data updates for symbol: EURUSD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Restarting real-time data updates for symbol: GBPUSD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Restarting real-time data updates for symbol: USDCAD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Restarting real-time data updates for symbol: USDJPY | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Restarting real-time data updates for symbol: XAUUSD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Real-time data for symbol EURUSD is currently unavailable. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Received security definition for symbol EURUSD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Real-time data for symbol GBPUSD is currently unavailable. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Received security definition for symbol GBPUSD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Real-time data for symbol USDCAD is currently unavailable. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Received security definition for symbol USDCAD | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Real-time data for symbol USDJPY is currently unavailable. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Received security definition for symbol USDJPY | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Real-time data for symbol XAUUSD is currently unavailable. | 2019-04-17 13:49:22
LMAX Live Trading - DTC (Data) | Received security definition for symbol XAUUSD | 2019-04-17 13:49:22

Thanks
[2019-04-17 13:04:18]
User138602 - Posts: 169
Must be...its down for me too although connectivity in logfile is confirmed.

I have no live price and position data. Even main instance is not showing updates.
Date Time Of Last Edit: 2019-04-17 13:06:15
[2019-04-17 13:13:41]
Calculus - Posts: 81
Same with me guys. I thought it was my problem but I've run all sorts of tests and found nothing. The previous posts confirm it's a general problem, not our setups.
[2019-04-17 13:20:12]
gomifromparis - Posts: 244
same. LMAX connection down since 12:35 UTC. I had to close my positions manually on LMAX web site but still showing in sierra.
[2019-04-17 13:20:55]
Sierra Chart Engineering - Posts: 104368
LMAX had a problem which caused our FIX connections to get locked out. They notified us by email (They also called) and told us the appropriate steps to take. That has now been completed.

We will work on patching the missing data after the close.

Missing order fills should also be downloaded automatically but reconnect to the data feed to ensure there is an automatic download. We will provide further instructions if they are still missing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-04-17 13:23:03
[2019-04-17 13:21:32]
Calculus - Posts: 81
Looks like it's working now, just the last 21 mins of data missing.

Close the program and re-open.
[2019-04-17 21:51:14]
Sierra Chart Engineering - Posts: 104368
We are going to be patching the missing data now.

This is what we received from LMAX at the time of the problem:
We have just experienced an unexpected issue that has resulted in your LMAX FIX sessions to be suspended, and can no longer be used.

We’re extremely sorry for the inconvenience this has caused, and are putting in measures to ensure this type of issue does not reoccur.

They set up a new connection for us.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-04-17 22:25:06
[2019-04-17 22:25:38]
Sierra Chart Engineering - Posts: 104368
The missing data is now patched. Follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account