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Direct MessagesDate/Time: Tue, 23 Apr 2024 15:32:42 +0000
Study not updating
View Count: 1237
| [2019-04-05 14:35:44] |
| lpfin123 - Posts: 59 |
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I have a graph with 8 Overlay (Single line) that sometimes is delayed or stops working and I've got to hit "Delete and Download data". Thank you, |
| [2019-04-05 17:42:07] |
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Do you see the data in the source charts? Is there a problem with the source chart updating? Go to the source chart and provide an image of that. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-05 17:42:31
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| [2019-04-05 17:53:15] |
| lpfin123 - Posts: 59 |
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See attached screenshot In this case, the red line "source chart" price is 67.52, and in the study 67.54. |
 Screenshot.JPG / V - Attached On 2019-04-05 17:52:40 UTC - Size: 1.2 MB - 261 views |
| [2019-04-05 18:01:02] |
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We need our questions answered as we have requested. Provide an image of one of the source charts that is not updating following the instructions here only: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image And let us know if it is not updating. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-08 14:28:38] |
| lpfin123 - Posts: 59 |
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There doesn't seem to be any problem with the source chart. It is consistently updating. http://www.sierrachart.com/image.php?Image=1554733661464.png |
| [2019-04-09 08:05:05] |
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We are going to need to get this Chartbook so we can test it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-11 18:15:59] |
| lpfin123 - Posts: 59 |
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Sorry about the delay, I didn't have any power the last 2 days. Let me know if you need anything else |
Private File |
| [2019-04-16 14:27:59] |
| lpfin123 - Posts: 59 |
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I believe I fixed the issue. I was using a study to be displayed as the main graph. I believe the problem was the symbol I was using in the background (chart settings/Symbol). I was using a stock symbol (maybe was not updating) and switched it for ES Futures. The study is now updating as it should. Regards, |
| [2019-04-16 23:43:57] |
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Okay this is good. We did not yet have a chance to look at this. So at this point we consider this resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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