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Date/Time: Sun, 19 May 2024 00:37:20 +0000



SC showing live position when my clearing firm has me flat

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[2019-03-31 19:52:16]
T44 - Posts: 363
Hello Support
I am using CQG FIX, am connected to my account and showing the correct live account balance, running SC 1892, and showing a net short position on a symbol when my clearing firm has me flat.

Please explain next steps to troubleshoot, many thanks.
Private File
[2019-03-31 21:17:16]
Sierra Chart Engineering - Posts: 104368
This is explained here:
Trading Information Windows: Incorrectly Reported Trade Position Quantity

Basically you just need to reconnect to the data feed. If there still is a problem, you need to contact your broker about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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