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Direct MessagesDate/Time: Thu, 25 Apr 2024 05:47:14 +0000
v1047 Real-time CME feed connection actively refused
View Count: 1412
| [2013-11-18 16:23:07] |
| drw112 - Posts: 21 |
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Just signed up and activated today. I followed all of the steps in the article, restarted, download new symbols, box is checked. Here is the log. I am behind a proxy but my connection to OEC works fine. SC RealTime Futures Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2013-11-18 10:15:43
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2013-11-18 10:15:43 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-11-18 10:15:44 SC RealTime Futures Data: Disconnected from the server. | 2013-11-18 10:15:44 SC RealTime Futures Data: Data feed disconnected. Will reconnect. | 2013-11-18 10:15:44 SC RealTime Futures Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2013-11-18 10:15:46 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2013-11-18 10:15:46 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-11-18 10:15:47 SC RealTime Futures Data: Disconnected from the server. | 2013-11-18 10:15:47 SC RealTime Futures Data: Data feed disconnected. Will reconnect. | 2013-11-18 10:15:47 |
| [2013-11-18 16:49:30] |
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This is caused by a firewall on your system or network. Refer to help topic 1.2 here: http://www.sierrachart.com/index.php?l=doc/helpdetails1.html#h1.2 Are you connecting from a company network? If not disable firewall software on your system. Windows firewall should be OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-18 17:04:32] |
| drw112 - Posts: 21 |
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Thanks but that isn't the issue. I can login fine and connect to OEC fine. The issue is the SC data service is trying to connect to the data service IP directly even though it is using port 443 (HTTPS). It should not ignore the proxy settings when requesting over port 443 or it should use a different port.
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| [2013-11-18 17:24:50] |
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So it sounds as though there is a proxy used for port 443 on your network. Select Global Settings >> Data/Trade Service Settings >>SC Server Settings >> Port for SC Real-Time Server. Set this to 10048. After this you should be able to get the connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-18 17:32:54] |
| drw112 - Posts: 21 |
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Thanks, that fixed the issue.
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