Support Board
Date/Time: Tue, 14 May 2024 00:53:17 +0000
Request time extension on my SC usage for IB test connection
View Count: 618
[2019-03-17 06:06:39] |
User457299 - Posts: 38 |
Hi Recently, I have just opened an account with IB. It seems that IB have a a lot of issues with SC connections. I generally do not prefer to subscribe on a short duration. Is it possible to grant me some time usage so that I can test the connectivity to IB as well as other new impelmented features. Thanks. Regards Wee Jiat |
[2019-03-17 19:55:08] |
Sierra Chart Engineering - Posts: 104368 |
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". For reliable market data we recommend using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-17 19:55:35
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