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Date/Time: Tue, 14 May 2024 21:46:38 +0000



Cant connect to rithmic!!Help

View Count: 1257

[2019-03-15 19:14:16]
User431526 - Posts: 6
I try connect to rithmic. But see this error
https://gyazo.com/5834f2e0cf420d3429ad010ade108ecc

A go to this folder and cant find folder "Rim"!!!
https://gyazo.com/eaf8bfa9f22447a192c8ab9f5fc336dc

PLS HELP! How i can start Sierra with Rithmic without errors
[2019-03-15 19:15:35]
Sierra Chart - Max - Posts: 5610
Refer to step #3 in the Rithmic setup instructions here:
Rithmic Trading Platform Service: Setup Instructions
Sierra Chart Support
[2019-03-15 19:46:04]
User431526 - Posts: 6
UPDATE!!! AND NO folder "RIM"!!!
What i need do now? can you help me?
[2019-03-15 20:00:38]
User431526 - Posts: 6
And in email i see

Ending Date (YYYY-MM-DD): 2019-03-30

Software Service Package: Trial

Why trial, if i buy in AMP "Sierra Chart with Advanced Features (Service Package 5)"!!!!
[2019-03-16 22:40:00]
Sierra Chart Engineering - Posts: 104368
You need to enable the option to Install Optional Components on the installer. Update Sierra Chart again through Help >> Download Current Version and enable that option.

In regards to post #4, you need to ask AMP about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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