Login Page - Create Account

Support Board


Date/Time: Sat, 05 Jul 2025 21:30:56 +0000



HKEX

View Count: 786

[2019-03-15 03:58:35]
User76183 - Posts: 69
Hello! I've just activated HKEX , but I can't execute them. My broker is AMP, and they are supported HKEX, what's wrong? Here is the log:
Trade Activity Log: Non-sim fill record date-time limit is 2018-03-15 00:00:00. | 2019-03-14 22:53:15
CQG order update (Rejected). Text: Cannot route the order at this time. Internal Order ID: 2211. Service Order ID: 1532905256. Symbol: F.US.HSIH19 | 2019-03-14 23:17:27 *
CQG order update (Rejected). Text: Cannot route the order at this time. Internal Order ID: 2214. Service Order ID: 1532772607. Symbol: F.US.HHIH19 | 2019-03-14 23:19:26 *
CQG order update (Rejected). Text: Cannot route the order at this time. Internal Order ID: 2217. Service Order ID: 1532772623. Symbol: F.US.MHIH19 | 2019-03-14 23:22:44 *
[2019-03-15 05:37:56]
Sierra Chart Engineering - Posts: 104368
Provide your broker these exact same messages. They will be able to help you with this. This is not something we have any control over.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account