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Date/Time: Sun, 24 Mar 2019 18:46:33 +0000



I would like to get Realtime updates for the VIX indexes added

Support Request:
[2019-03-14 20:21:45]
User690643 - Posts: 61
For my Historical service, I would like to get Real Time VIX symbols. Can you add that for me, or please describe what change I need to make in the account. Thanks
[2019-03-15 00:01:56]
Sierra Chart Engineering - Posts: 70136
Do you mean the volatility index from the CBOE?
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-03-15 16:13:57]
User690643 - Posts: 61
Yes, that is the one: on my Historical Feed it is: $VIX. On my Exchange feed it is: VIJ19. Neither one is R-T now, so I need to upgrade the Historical to R-T, or figure out why the chart on Exchange loads data, but will not update in real time after that. The preferred way is to get the Exchange feed to work properly, in which case I would not have to pay more money to upgrade the Historical.
[2019-03-16 22:38:26]
Sierra Chart Engineering - Posts: 70136
For real-time data for $VIX, refer to:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CashIndexes (Cash Indexes)

For the futures, you need to enable this exchange: CFE Futures. Refer to:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SupportedExchanges
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-03-16 22:39:06

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