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Date/Time: Thu, 18 Jan 2018 23:52:06 +0000



IB Data, No stocks?

Support Request:
[2013-04-10 00:13:19]
User88901 - Posts: 33
Hi, I am connected through IB and it seems I get all the data except I do not get stocks for some reason. What should I do? Thanks, SW.
[2013-04-10 00:15:31]
Sierra Chart Engineering - Posts: 56275
After you open a chart, please post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-10 12:27:59]
User88901 - Posts: 33
Software version: 959 | 2013-04-10 08:19:54
Current Service Package: 5 | 2013-04-10 08:19:54
Usage end date: 2013-04-16 | 2013-04-10 08:19:54
Sierra Chart Historical Data Service is included. | 2013-04-10 08:19:54
Active service: Interactive Brokers | 2013-04-10 08:19:54
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-10 08:19:54
2013-04-10 08:19:54 Local computer clock time | 2013-04-10 08:19:54
2013-04-10 12:19:54 GMT time | 2013-04-10 08:19:54
2013-04-10 08:19:54 Time zone adjusted time | 2013-04-10 08:19:54
Time difference to server time: 0 seconds. | 2013-04-10 08:19:54
Program path: C:\StudyMate Projects\ | 2013-04-10 08:19:54
Data Files path: C:\StudyMate Projects\Data\ | 2013-04-10 08:19:54
OS Version Number: 6.1 | 2013-04-10 08:19:54


Connecting to data and trade server: localhost port 7496... | 2013-04-10 08:20:00
Using client version 46. Waiting for acceptance... | 2013-04-10 08:20:00
TWS server version: 67 | 2013-04-10 08:20:01
Connected to IB data and trade server. | 2013-04-10 08:20:01
Next valid order ID: 1 | 2013-04-10 08:20:01
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-04-10 08:20:01
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2013-04-10 08:20:01
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-04-10 08:20:01
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-04-10 08:20:01
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-04-10 08:20:01
Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-04-10 08:20:01
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2013-04-10 08:20:01
Next valid order ID: 1 | 2013-04-10 08:20:01
IB Trading service: Requesting Trade Positions for account: | 2013-04-10 08:20:06
IB Trading service: Received Trade Positions download end message. | 2013-04-10 08:20:06
HD Request # 1 - Downloading Historical Daily chart data for ES#. Starting date: 2013-04-08. | 2013-04-10 08:25:58
HD Request # 1 - Requesting historical Daily Continuous data for ESZ10 starting at 2013-04-07 | 2013-04-10 08:25:58
Starting updates for: ES-201306-GLOBEX | 2013-04-10 08:25:58
Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2013-04-10 08:25:58
Subscribing to symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2013-04-10 08:25:58
HD Request # 2 - Downloading Intraday chart data for ES-201306-GLOBEX to the file ES-201306-GLOBEX.scid | 2013-04-10 08:25:58
HD Request # 2 - Starting date and time: 2013-04-09 16:13:19 | 2013-04-10 08:25:58
HD Request # 2 - Requesting a total of 0 days and 63159 seconds. | 2013-04-10 08:25:58
HD Request # 2 - IB Backfill - Seconds requested: 63159. Seconds Remaining: 0. | 2013-04-10 08:25:58
HD Request # 2 - Requesting 63159 Seconds of data at 30 secs with ending Date-Time at 2013-04-10 09:35:58 for ES-201306-GLOBEX | 2013-04-10 08:25:58
Starting updates for: $NSHF | 2013-04-10 08:25:58
SC Index Data: Connecting to the market data server. | 2013-04-10 08:25:58
Using server: ds5.sierracharts.com, port 443 | 2013-04-10 08:25:58
SC Index Data - Local port: 0 | 2013-04-10 08:25:58
HD Request # 1 - Receiving historical Daily data for ES# starting at 2013-04-08 | 2013-04-10 08:25:58
Writing historical daily data for ES# to the file ES#.dly | 2013-04-10 08:25:58
HD Request # 1 - Received 3 records from 2013-04-08 00:00:00 to 2013-04-10 00:00:00 (3.0 days) and wrote 3 records for ES# | 2013-04-10 08:25:58
HD Request # 1 - Daily download COMPLETE for ES# | 2013-04-10 08:25:58
SC Index Data: Connected. Now authorizing. | 2013-04-10 08:25:58
SC Index Data: Connected. | 2013-04-10 08:25:58
Restarting real-time data updates for symbol: $NSHF | 2013-04-10 08:25:58
HD Request # 3 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid | 2013-04-10 08:25:58
HD Request # 3 - Starting date and time: 2013-04-09 16:13:20 | 2013-04-10 08:25:58
HD Request # 3 - Using server: ds4.sierracharts.com port 10049 | 2013-04-10 08:25:58
HD Request # 3 - Requesting up to 100 days of Intraday data. | 2013-04-10 08:25:59
HD Request # 2 - Processing historical data message from TWS | 2013-04-10 08:25:59
HD Request # 2 - Receiving Intraday data for ES-201306-GLOBEX starting at 2013-04-09 14:03:00 | 2013-04-10 08:25:59
HD Request # 2 - Timestamp of first Intraday data file record written: 2013-04-09 16:13:30 | 2013-04-10 08:25:59
HD Request # 2 - Received 2086 records and wrote 1825 records from 2013-04-09 14:03:00 to 2013-04-10 08:25:30. | 2013-04-10 08:25:59
HD Request # 3 - Using compression. | 2013-04-10 08:25:59
HD Request # 3 - Receiving Intraday data for $NSHF starting at 2013-04-09 16:13:20 | 2013-04-10 08:25:59
HD Request # 3 - Timestamp of first Intraday data file record written: 2013-04-09 16:13:20 | 2013-04-10 08:25:59
HD Request # 3 - Received 1072 records from 2013-04-09 16:13:20 to 2013-04-09 19:40:00 (3.4 hours) and wrote 1072 records for $NSHF | 2013-04-10 08:25:59
HD Request # 3 - Intraday download COMPLETE for $NSHF | 2013-04-10 08:25:59
Real-time intraday chart data file updates started for $NSHF | 2013-04-10 08:25:59

HD Request # 2 - Received 2086 records from 2013-04-09 14:03:00 to 2013-04-10 08:25:30 (18.4 hours) and wrote 1825 records for ES-201306-GLOBEX | 2013-04-10 08:26:01
HD Request # 2 - Intraday download COMPLETE for ES-201306-GLOBEX | 2013-04-10 08:26:01
Real-time intraday chart data file updates started for ES-201306-GLOBEX | 2013-04-10 08:26:01


[2013-04-10 16:58:52]
Sierra Chart Engineering - Posts: 56275
We do not see any stock symbols being used in this Message Log. Please open a chart for a stock symbol and then post the Message Log again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-10 16:59:09
[2013-04-10 18:23:41]
User88901 - Posts: 33
Software version: 959 | 2013-04-10 14:21:56
Current Service Package: 5 | 2013-04-10 14:21:56
Usage end date: 2013-04-16 | 2013-04-10 14:21:56
Sierra Chart Historical Data Service is included. | 2013-04-10 14:21:56
Active service: Interactive Brokers | 2013-04-10 14:21:56
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-10 14:21:56
2013-04-10 14:21:56 Local computer clock time | 2013-04-10 14:21:56
2013-04-10 18:21:56 GMT time | 2013-04-10 14:21:56
2013-04-10 14:21:56 Time zone adjusted time | 2013-04-10 14:21:56
Time difference to server time: 0 seconds. | 2013-04-10 14:21:56
Program path: C:\StudyMate Projects\ | 2013-04-10 14:21:56
Data Files path: C:\StudyMate Projects\Data\ | 2013-04-10 14:21:56
OS Version Number: 6.1 | 2013-04-10 14:21:56


Connecting to data and trade server: localhost port 7496... | 2013-04-10 14:22:02
Using client version 46. Waiting for acceptance... | 2013-04-10 14:22:02
TWS server version: 67 | 2013-04-10 14:22:02
Connected to IB data and trade server. | 2013-04-10 14:22:02
Next valid order ID: 1 | 2013-04-10 14:22:02
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-04-10 14:22:02
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2013-04-10 14:22:02
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-04-10 14:22:02
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-04-10 14:22:02
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-04-10 14:22:02
Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-04-10 14:22:02
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2013-04-10 14:22:02
Next valid order ID: 1 | 2013-04-10 14:22:02
IB Trading service: Requesting Trade Positions for account: | 2013-04-10 14:22:07
IB Trading service: Received Trade Positions download end message. | 2013-04-10 14:22:07
Starting updates for: ES-201306-GLOBEX | 2013-04-10 14:22:14
Subscribing to real-time True Data for symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2013-04-10 14:22:14
Subscribing to symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2013-04-10 14:22:14
HD Request # 1 - Downloading Intraday chart data for ES-201306-GLOBEX to the file ES-201306-GLOBEX.scid | 2013-04-10 14:22:14
HD Request # 1 - Starting date and time: 2013-04-10 14:21:30 | 2013-04-10 14:22:14
HD Request # 1 - Requesting a total of 0 days and 4844 seconds. | 2013-04-10 14:22:14
HD Request # 1 - IB Backfill - Seconds requested: 4844. Seconds Remaining: 0. | 2013-04-10 14:22:14
HD Request # 1 - Requesting 4844 Seconds of data at 30 secs with ending Date-Time at 2013-04-10 15:32:14 for ES-201306-GLOBEX | 2013-04-10 14:22:14
Starting updates for: $NSHF | 2013-04-10 14:22:14
SC Index Data: Connecting to the market data server. | 2013-04-10 14:22:14
Using server: ds4.sierracharts.com, port 443 | 2013-04-10 14:22:14
SC Index Data - Local port: 0 | 2013-04-10 14:22:14
HD Request # 2 - Downloading Historical Daily chart data for SPY. Starting date: 2013-04-09. | 2013-04-10 14:22:14
HD Request # 2 - Requesting historical Daily data for SPY starting at 2013-04-08 | 2013-04-10 14:22:14
Starting updates for: SPY | 2013-04-10 14:22:14
Subscribing to real-time True Data for symbol: SPY SecType: STK Exchange: SMART Currency: USD | 2013-04-10 14:22:14
Subscribing to symbol: SPY SecType: STK Exchange: SMART Currency: USD | 2013-04-10 14:22:14
SC Index Data: Connected. Now authorizing. | 2013-04-10 14:22:14
HD Request # 1 - Processing historical data message from TWS | 2013-04-10 14:22:14
HD Request # 1 - Receiving Intraday data for ES-201306-GLOBEX starting at 2013-04-10 13:11:30 | 2013-04-10 14:22:14
HD Request # 1 - Timestamp of first Intraday data file record written: 2013-04-10 14:21:30 | 2013-04-10 14:22:14
HD Request # 1 - Received 142 records and wrote 2 records from 2013-04-10 13:11:30 to 2013-04-10 14:22:00. | 2013-04-10 14:22:14
HD Request # 2 - Receiving historical Daily data for SPY starting at 2013-04-08 | 2013-04-10 14:22:14
Writing historical daily data for SPY to the file SPY.dly | 2013-04-10 14:22:14
HD Request # 2 - Received 3 records from 2013-04-08 00:00:00 to 2013-04-10 00:00:00 (3.0 days) and wrote 2 records for SPY | 2013-04-10 14:22:14
HD Request # 2 - Daily download COMPLETE for SPY | 2013-04-10 14:22:14
SC Index Data: Connected. | 2013-04-10 14:22:14
Restarting real-time data updates for symbol: $NSHF | 2013-04-10 14:22:14
HD Request # 3 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid | 2013-04-10 14:22:14
HD Request # 3 - Starting date and time: 2013-04-10 14:21:30 | 2013-04-10 14:22:14
HD Request # 3 - Using server: ds5.sierracharts.com port 10049 | 2013-04-10 14:22:14
HD Request # 3 - Requesting up to 100 days of Intraday data. | 2013-04-10 14:22:14
HD Request # 3 - Using compression. | 2013-04-10 14:22:15
HD Request # 3 - Receiving Intraday data for $NSHF starting at 2013-04-10 14:21:30 | 2013-04-10 14:22:15
HD Request # 3 - Timestamp of first Intraday data file record written: 2013-04-10 14:21:30 | 2013-04-10 14:22:15
HD Request # 3 - Received 44 records from 2013-04-10 14:21:30 to 2013-04-10 14:22:13 (43.0 seconds) and wrote 44 records for $NSHF | 2013-04-10 14:22:15
HD Request # 3 - Intraday download COMPLETE for $NSHF | 2013-04-10 14:22:15
Real-time intraday chart data file updates started for $NSHF | 2013-04-10 14:22:15

HD Request # 1 - Received 142 records from 2013-04-10 13:11:30 to 2013-04-10 14:22:00 (70.5 minutes) and wrote 2 records for ES-201306-GLOBEX | 2013-04-10 14:22:16
HD Request # 1 - Intraday download COMPLETE for ES-201306-GLOBEX | 2013-04-10 14:22:16
Real-time intraday chart data file updates started for ES-201306-GLOBEX | 2013-04-10 14:22:16

HD Request # 5 - Downloading Intraday chart data for SPY to the file SPY.scid | 2013-04-10 14:22:16
HD Request # 5 - Starting date and time: 2013-04-10 14:21:28 | 2013-04-10 14:22:16
HD Request # 5 - Requesting a total of 0 days and 4848 seconds. | 2013-04-10 14:22:16
HD Request # 5 - IB Backfill - Seconds requested: 4848. Seconds Remaining: 0. | 2013-04-10 14:22:16
HD Request # 5 - Requesting 4848 Seconds of data at 30 secs with ending Date-Time at 2013-04-10 15:32:16 for SPY | 2013-04-10 14:22:16
HD Request # 5 - Processing historical data message from TWS | 2013-04-10 14:22:16
HD Request # 5 - Receiving Intraday data for SPY starting at 2013-04-10 13:11:00 | 2013-04-10 14:22:16
HD Request # 5 - Timestamp of first Intraday data file record written: 2013-04-10 14:21:30 | 2013-04-10 14:22:16
HD Request # 5 - Received 143 records and wrote 2 records from 2013-04-10 13:11:00 to 2013-04-10 14:22:00. | 2013-04-10 14:22:16
HD Request # 5 - Received 143 records from 2013-04-10 13:11:00 to 2013-04-10 14:22:00 (71.0 minutes) and wrote 2 records for SPY | 2013-04-10 14:22:19
HD Request # 5 - Intraday download COMPLETE for SPY | 2013-04-10 14:22:19
Real-time intraday chart data file updates started for SPY | 2013-04-10 14:22:19

It seems I do get the historical charts but I am only getting like 30 minutes of intraday data for SPY
[2013-04-10 19:32:38]
Sierra Chart Engineering - Posts: 56275
Follow through the instructions in help topic 42.1 for your SPY chart:
Http://www.sierrachart.com/index.php?l=doc/helpdetails42.html

However, do not set the Maximum Historical Intraday Days to Download to greater than 15 when using Interactive Brokers.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-10 19:32:51

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