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Date/Time: Sun, 16 Jun 2019 07:54:36 +0000



[User Discussion] - Can not connect with rithmic

Support Request:
[2019-03-12 14:18:46]
Daniel Kiselev - Posts: 1
Hello,
I´ve created a new account but can´t log in.
Please I need your help.
Thank you.

Reading Internal Order ID file. | 2019-03-12 14:02:47
Reading Trade Orders file. | 2019-03-12 14:02:47
Reading Trade Positions file. | 2019-03-12 14:02:47
Account Balance file. | 2019-03-12 14:02:47
UDPListener (1272). Port 22904 | Listening on UDP port 22904. | 2019-03-12 14:02:47
Software version: 1882 64-bit | 2019-03-12 14:02:47
Usage end date: 2020-04-01 | 2019-03-12 14:02:47
Enabled for: Advanced Features. | 2019-03-12 14:02:47
Enabled for: Advanced Features 2. | 2019-03-12 14:02:47
Enabled for: Sierra Chart Historical Data Service. | 2019-03-12 14:02:47
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-03-12 14:02:47
Current selected Data/Trading service: Rithmic Trading | 2019-03-12 14:02:47
Chart Update Interval: 500 | 2019-03-12 14:02:47
Intraday Data Storage Time Unit: 1 | 2019-03-12 14:02:47
Time Zone: +00:00:00 (UTC+00) | 2019-03-12 14:02:47
2019-03-12 15:02:46 Local computer time | 2019-03-12 14:02:47
2019-03-12 14:02:46 Local computer time in UTC | 2019-03-12 14:02:47
2019-03-12 14:02:46 Local computer time in SC Time Zone | 2019-03-12 14:02:47
2019-03-12 14:02:47 Server time in UTC | 2019-03-12 14:02:47
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-03-12 14:02:47
Program path: C:\SierraChart\ | 2019-03-12 14:02:47
Data Files path: C:\SierraChart\Data\ | 2019-03-12 14:02:47
OS Version Number: 10.0 | 2019-03-12 14:02:47
Locale Setting: C | 2019-03-12 14:02:47

HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-03-12 14:02:47
Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 1. | 2019-03-12 14:02:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-03-12 14:02:47
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-03-12 14:02:47
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-03-12 14:02:47
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-03-12 14:02:47
Received 5 login tokens. | 2019-03-12 14:02:47
Symbol settings MD5 received. Request ID: 1. | 2019-03-12 14:02:47
Symbol settings are up-to-date for rithmic.trading. | 2019-03-12 14:02:47
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-03-12 14:02:47
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-03-12 14:02:47
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-03-12 14:02:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-03-12 14:02:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-03-12 14:02:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-03-12 14:02:47
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-03-12 14:02:49
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-03-12 14:02:49
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-03-12 14:02:49
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-03-12 14:02:49
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-03-12 14:02:49

Rithmic Trading | Port for executable: 53020 | 2019-03-12 14:02:52
Listening socket (1040). Port 53020 | Closed. | 2019-03-12 14:02:52
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2019-03-12 14:02:52
Error creating process C:\SierraChart\Rim\DTCBridge.exe. Windows error code 2: Das System kann die angegebene Datei nicht finden. | 2019-03-12 14:02:52 *
Rithmic Trading | Error running DTC server program C:\SierraChart\Rim\DTCBridge.exe. | 2019-03-12 14:02:52 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-03-12 14:02:52
Select 'File >> Disconnect' to prevent further connection attempts. | 2019-03-12 14:02:52
Rithmic Trading | Disconnected. | 2019-03-12 14:02:52
[2019-03-12 17:06:16]
Sierra Chart Engineering - Posts: 72845
Follow step 3 here:
https://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions

You need to install the optional components.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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