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Date/Time: Sun, 16 Jun 2019 07:52:53 +0000



CL Chartbook not loading historical data

Support Request:
[2019-03-12 13:10:19]
User117347 - Posts: 7
Problem:
- Sierra Charts open properly
- My chartbooks for ES and NQ opens properly and functions with no problem.
- The problem is my CL chartbook. It is not loading the data (historical depth). It looks like 3 of the 5 charts within the chartbook load up properly, but then 2 charts get to about 65% and stop loading, and it jams up Sierra. I have to close Sierra.

Please advise:

Thanks,
Jim
Date Time Of Last Edit: 2019-03-12 17:48:23
[2019-03-12 17:49:18]
Sierra Chart Engineering - Posts: 72845
At the time this happens for one of the charts, provide an image of the chart or Trade DOM, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image

Assuming Sierra Chart is not in a frozen state.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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