Support Board
Date/Time: Fri, 29 Mar 2024 14:35:36 +0000
OCO order on dom
View Count: 902
[2019-03-06 17:29:32] |
User906279 - Posts: 9 |
when I place a oreder (simple bracket) My target and stop are shown but once my order is filled. My stop disapears. please advice how I can fix this issue. I am using RTrader pro for data feed
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[2019-03-06 17:49:17] |
Sierra Chart Engineering - Posts: 104368 |
Refer to: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis It sounds like the stop order is getting rejected for some reason. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-03-06 21:15:12] |
User906279 - Posts: 9 |
I think I uploaded the trade activity log you are requesting
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ES TradeActivityLogExport_2019-03-06.txt - Attached On 2019-03-06 21:12:15 UTC - Size: 106.79 KB - 249 views Attachment Deleted. NQ TradeActivityLogExport_2019-03-06.txt - Attached On 2019-03-06 21:12:40 UTC - Size: 99.59 KB - 274 views |
[2019-03-06 23:13:10] |
Sierra Chart Engineering - Posts: 104368 |
No that is not what we need. And we need all of the details requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We need the TradeActivityLog.data file If we do not get these details, we cannot help. At this point we recommend contacting your broker instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-03-07 17:00:08] |
User906279 - Posts: 9 |
this is the reply I got from RTRADER it looks like you are not sending your target and stop to us as an OCO, therefore you do not benefit from reduced margin and are more susceptible to hitting your margin limits, which is why there were rejects. Please contact SC about submitting orders to us as OCO. thanks jjw |
[2019-03-07 18:03:58] |
User906279 - Posts: 9 |
File attached
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TradeActivityLogExport_2019-03-07.txt - Attached On 2019-03-07 18:03:33 UTC - Size: 375.57 KB - 278 views Attachment Deleted. |
[2019-03-07 18:05:04] |
Sierra Chart Engineering - Posts: 104368 |
You need to enable this setting: Global Trade Settings Windows: Use Server Side OCO Orders (if supported) (Global Settings >> General Trade Settings >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-03-13 17:03:00] |
User906279 - Posts: 9 |
Still having issues with oco orders some times they take and some times they don't
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2 TradeActivityLogExport_2019-03-13.txt - Attached On 2019-03-13 17:01:02 UTC - Size: 721.38 KB - 260 views Attachment Deleted. |
[2019-03-14 00:24:53] |
Sierra Chart Engineering - Posts: 104368 |
We cannot help with a big log like that. We need these specific details requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis We need you to help us. We are not going to go through that log and try to figure this out especially when we have no control over the problem to begin with. You really should ask your broker for help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-03-14 00:46:55] |
User906279 - Posts: 9 |
this is the reply I got from RTRADER it looks like you are not sending your target and stop to us as an OCO, therefore you do not benefit from reduced margin and are more susceptible to hitting your margin limits, which is why there were rejects. Please contact SC about submitting orders to us as OCO. |
NQ TradeActivityLogExport_2019-03-14.txt - Attached On 2019-03-14 00:46:39 UTC - Size: 21.52 KB - 299 views |
[2019-03-14 02:49:35] |
Sierra Chart Engineering - Posts: 104368 |
It does appear this is correct what they say. Therefore, is this option enabled?: Global Trade Settings Windows: Use Server Side OCO Orders (if supported) (Global Settings >> General Trade Settings >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2019-03-14 10:48:24] |
User906279 - Posts: 9 |
I do believe I have the correct settings.
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Trade settings.JPG / V - Attached On 2019-03-14 10:48:03 UTC - Size: 126.16 KB - 251 views |
[2019-03-14 20:36:56] |
User906279 - Posts: 9 |
I did not get a response regarding the last email. oco orders are doing the same some times they work and other times they don't I did attach the current setting which I think are correct please advise.
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[2019-03-14 20:42:58] |
Sierra Chart Engineering - Posts: 104368 |
We just have not gotten to this yet. You do have the correct setting enabled. At the time you submit the order, copy the lines in the Trade Activity Log for that order and the attached orders following these instructions here: Trade Activity Log: Providing Trade Activity Log Data Lines to Support We just need those specific records which would normally be three of them. No more. Do not provide entire file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-03-14 20:43:22
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[2019-03-14 21:15:57] |
User906279 - Posts: 9 |
I am not really sure of the time when the NQ starting acting up I do believe this is a small portion of what I am talking about. I did place a couple of trades earl this am. and the oco worked fine. However there was several trade were I place the oco and the stop and target bracket did not get attached so I had to place a buy or sell stop in its place. ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance Position 2019-03-14 08:35:18.675 NQM9-CME Updated Service Position Quantity to 0 Unspecified jreynoldsgaunt2 1 Position 2019-03-14 08:35:18.676 NQM9-CME Updated Internal Position Quantity to 0. Previous: 1 Unspecified jreynoldsgaunt2 Fill 2019-03-14 08:35:18.677 NQM9-CME Rithmic Trading order update (Filled) 4465 1110363977 Stop 1 Sell 7277.75 Open 7277.50 1 jreynoldsgaunt2 Close 4464 123467317 7285.75 7277.50 Order 2019-03-14 08:35:18.678 NQM9-CME Rithmic Trading order update (Order update). Info: Status: complete. CompReason: F 4465 1110363977 Stop 1 Sell 7277.75 Filled 7277.50 1 jreynoldsgaunt2 Close 4464 123467317 Order 2019-03-14 08:35:18.687 NQM9-CME Rithmic Trading order update (Order update). Info: Status: complete. CompReason: C 4466 1110363978 Limit 1 Sell 7306.75 Canceled jreynoldsgaunt2 Close 4464 Position 2019-03-14 08:35:26.667 NQM9-CME Removing Position with quantity of 0 Unspecified jreynoldsgaunt2 Order 2019-03-14 08:36:25.320 NQM9-CME NQM9-CME #7 | Trade DOM/User order entry | Last: 7281. Attached Order | Client side bracket order | Server side OCO order 4468 Stop Sell 7277.25 Pending Child-Client jreynoldsgaunt2 Close 4467 Order 2019-03-14 08:36:25.321 NQM9-CME NQM9-CME #7 | Trade DOM/User order entry | Last: 7281. Attached Order | Client side bracket order | Server side OCO order 4469 Limit Sell 7287.25 Pending Child-Client jreynoldsgaunt2 Close 4467 Order 2019-03-14 08:36:25.322 NQM9-CME NQM9-CME #7 | Trade DOM/User order entry | Last: 7281 4467 Stop 1 Buy 7282.25 Order Sent jreynoldsgaunt2 Open NQ2.twconfig Order 2019-03-14 08:36:25.335 NQM9-CME Rithmic Trading order update (New). Info: Status: Order received from client. 4467 1110364543 Stop 1 Buy 7282.25 Pending Open jreynoldsgaunt2 Open NQ2.twconfig Order 2019-03-14 08:36:25.337 NQM9-CME Rithmic Trading order update (Order update). Info: Status: trigger pending. 4467 1110364543 Stop 1 Buy 7282.25 Open jreynoldsgaunt2 Open NQ2.twconfig Position 2019-03-14 08:36:27.067 NQM9-CME Updated Service Position Quantity to 1 Unspecified jreynoldsgaunt2 Position 2019-03-14 08:36:27.071 NQM9-CME Updated Internal Position Quantity to 1. Previous: 0 Unspecified jreynoldsgaunt2 1 Fill 2019-03-14 08:36:27.072 NQM9-CME Rithmic Trading order update (Filled) 4467 1110364543 Stop 1 Buy 7282.25 Open 7282.25 1 jreynoldsgaunt2 Open 1 123467352 NQ2.twconfig Order 2019-03-14 08:36:27.073 NQM9-CME Updating move to breakeven stop reference price on parent modification/fill to 7282.25 4468 Stop Sell 7277.25 Pending Child-Client jreynoldsgaunt2 Close 4467 Order 2019-03-14 08:36:27.074 NQM9-CME Updating move to breakeven stop reference price on parent modification/fill to 7282.25 4468 Stop Sell 7277.25 Pending Child-Client jreynoldsgaunt2 Close 4467 Order 2019-03-14 08:36:27.075 NQM9-CME Auto-sent child from parent fill 4468 Stop 1 Sell 7277.25 Order Sent jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:27.076 NQM9-CME Auto-sent child from parent fill 4469 Limit 1 Sell 7287.25 Order Sent jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:27.077 NQM9-CME Rithmic Trading order update (Order update). Info: Status: complete. CompReason: F 4467 1110364543 Stop 1 Buy 7282.25 Filled 7282.25 1 jreynoldsgaunt2 Open 1 123467352 NQ2.twconfig Order 2019-03-14 08:36:27.094 NQM9-CME Rithmic Trading order update (New). Info: Status: Order received from client. 4468 1110364550 Stop 1 Sell 7277.25 Pending Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:27.095 NQM9-CME Rithmic Trading order update (New). Info: Status: Order received from client. 4469 1110364551 Limit 1 Sell 7287.25 Pending Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:27.096 NQM9-CME Rithmic Trading order update (Order update). Info: Status: trigger pending. 4468 1110364550 Stop 1 Sell 7277.25 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:27.097 NQM9-CME Rithmic Trading order update (Order update). Info: Status: open. 4469 1110364551 Limit 1 Sell 7287.25 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:33.756 NQM9-CME NQM9-CME #7 | User order modification. Requested Price: 7291.50. Requested Quantity: 1 4469 1110364551 Limit 1 Sell 7287.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:33.777 NQM9-CME Rithmic Trading order update (Order update). Info: Status: Modify received from client. 4469 1110364551 Limit 1 Sell 7291.50 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:33.778 NQM9-CME Rithmic Trading order update (Order update). Info: Status: modified. 4469 1110364551 Limit 1 Sell 7291.50 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:37.376 NQM9-CME NQM9-CME #7 | User order modification. Requested Price: 7296.25. Requested Quantity: 1 4469 1110364551 Limit 1 Sell 7291.50 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:37.392 NQM9-CME Rithmic Trading order update (Order update). Info: Status: Modify received from client. 4469 1110364551 Limit 1 Sell 7296.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:37.394 NQM9-CME Rithmic Trading order update (Order update). Info: Status: modified. 4469 1110364551 Limit 1 Sell 7296.25 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:39.334 NQM9-CME NQM9-CME #7 | User order modification. Requested Price: 7299.00. Requested Quantity: 1 4469 1110364551 Limit 1 Sell 7296.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:39.351 NQM9-CME Rithmic Trading order update (Order update). Info: Status: Modify received from client. 4469 1110364551 Limit 1 Sell 7299.00 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:36:39.361 NQM9-CME Rithmic Trading order update (Order update). Info: Status: modified. 4469 1110364551 Limit 1 Sell 7299.00 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:09.719 NQM9-CME NQM9-CME #7 | User order modification. Requested Price: 7276.75. Requested Quantity: 1 4468 1110364550 Stop 1 Sell 7277.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:09.740 NQM9-CME Rithmic Trading order update (Order update). Info: Status: Modify received from client. 4468 1110364550 Stop 1 Sell 7276.75 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:09.741 NQM9-CME Rithmic Trading order update (Order update). Info: Status: modified, trigger pending. 4468 1110364550 Stop 1 Sell 7276.75 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:13.096 NQM9-CME NQM9-CME #7 | User order modification. Requested Price: 7275.25. Requested Quantity: 1 4468 1110364550 Stop 1 Sell 7276.75 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:13.115 NQM9-CME Rithmic Trading order update (Order update). Info: Status: Modify received from client. 4468 1110364550 Stop 1 Sell 7275.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:13.116 NQM9-CME Rithmic Trading order update (Order update). Info: Status: modified, trigger pending. 4468 1110364550 Stop 1 Sell 7275.25 Open jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:55.061 NQM9-CME NQM9-CME #7 | User order modification. Requested Price: 7282.25. Requested Quantity: 1 4468 1110364550 Stop 1 Sell 7275.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:55.082 NQM9-CME Rithmic Trading order update (Order update). Info: Status: Modify received from client. 4468 1110364550 Stop 1 Sell 7282.25 Pending Modify jreynoldsgaunt2 Close 4467 1 Order 2019-03-14 08:37:55.082 NQM9-CME Rithmic Trading order update (Order update). Info: Status: modified, trigger pending. 4468 1110364550 Stop 1 Sell 7282.25 Open jreynoldsgaunt2 Close 4467 1 Position 2019-03-14 08:38:14.848 NQM9-CME Updated Internal Position Quantity to 0. Previous: 1 Unspecified jreynoldsgaunt2 Fill 2019-03-14 08:38:14.849 NQM9-CME Rithmic Trading order update (Filled) 4468 1110364550 Stop 1 Sell 7282.25 Open 7282.25 1 jreynoldsgaunt2 Close 4467 123467442 7288.50 7281.75 Order 2019-03-14 08:38:14.850 NQM9-CME Rithmic Trading order update (Order update). Info: Status: complete. CompReason: F 4468 1110364550 Stop 1 Sell 7282.25 Filled 7282.25 1 jreynoldsgaunt2 Close 4467 123467442 Position 2019-03-14 08:38:14.852 NQM9-CME Updated Service Position Quantity to 0 Unspecified jreynoldsgaunt2 Order 2019-03-14 08:38:14.853 NQM9-CME Rithmic Trading order update (Order update). Info: Status: complete. CompReason: C 4469 1110364551 Limit 1 Sell 7299.00 Canceled jreynoldsgaunt2 Close 4467 Position 2019-03-14 08:38:22.838 NQM9-CME Removing Position with quantity of 0 Unspecified jreynoldsgaunt2 Order 2019-03-14 08:48:36.839 NQM9-CME NQM9-CME #7 | Trade DOM/User order entry | Last: 7282. Attached Order | Client side bracket order | Server side OCO order 4474 Stop Sell 7277.00 Pending Child-Client jreynoldsgaunt2 Close 4473 |
[2019-03-14 23:32:44] |
Sierra Chart Engineering - Posts: 104368 |
Definitely server-side OCO is being used: Attached Order | Client side bracket order | Server side OCO order
So any rejections due to margin, would have to be resolved by your broker with risk settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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