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Direct MessagesDate/Time: Mon, 06 May 2024 15:23:46 +0000
not able to scroll in Data/Trade Service Settings window
View Count: 697
| [2019-03-01 12:44:33] |
| User436131 - Posts: 9 |
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GM The Data/Trade Service Settings window has lost capability to scroll and find my broker. Only one item shows up in window. Tried downloading latest version of Sierra Charts (1875) and problem still persists. Please help. |
| [2019-03-01 12:46:16] |
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Can you provide a screenshot of this and attach that. Here are instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-01 13:07:50] |
| User436131 - Posts: 9 |
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can't tell if my file was sent showing a snipit picture of my screen when the Data/Service Service Settings box is getting sent. My problem is the dropdown box for picking a service does not populate with any choices.
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 Mar 1 Sierra.JPG / V - Attached On 2019-03-01 13:02:21 UTC - Size: 198.59 KB - 312 views |
| [2019-03-01 13:24:26] |
| User436131 - Posts: 9 |
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I see my file was sent after all. Background info, normally my service is set to SC Data but the first of the month i must connect to my broker for 10 seconds for verification of account. I go to this window and hit the scroll button to find my broker. This morning there was not a list populating when i hit the down arrow in the box, it was stuck on SC Services but I noticed that if I put my cursor inside the window it changed what was listed in the box where I normally get a populated list. Trying to fix the problem myself, I did this several times and it would change what showed in the box but it still would not give a drop down list. Presently it is stuck on a service provider (LMAX Trading Fix) whom I don't have an account with - that is just what was showing in the box when I finally gave up trying to get drop down box to populate.
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| [2019-03-01 18:46:40] |
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This looks like it is a Windows 10 issue. We would like to look at this with remote assistance. We called and left a message. Let us know when we could call back. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-01 20:07:23] |
| User436131 - Posts: 9 |
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I am available at this time.
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| [2019-03-01 23:39:18] |
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We determined this is an operating system level problem. We intend to create our own built drop-down list box.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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