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Direct MessagesDate/Time: Sun, 05 May 2024 13:04:06 +0000
Chart Book Locks Up Entire PC
View Count: 914
| [2019-02-18 19:28:38] |
| Ryan Bailey - Posts: 51 |
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Hello support. Need some help with opening a chart book. I think i have 2 much stuff in the Chart book and when i go to open it now it locks up the entire computer on startup. Ive tried starting Sierra in safe mode with no luck and Windows in Safe mode and sierra in safe mode as well, and it still locks up the PC. It still locks up the PC. Any ideas how i can get this open? I really need the info on the books inside. Thanks Ryan |
| [2019-02-18 22:01:15] |
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If your entire computer is freezing then the computer is really not capable enough. You really need to use solid-state drives. And make sure you disable any antivirus or security software as well but we can see that you ran in safe mode which will do that. We recommend getting a new solid-state drive and then moving Sierra Chart over to that drive. And then opening the Chartbook. For more information, refer to: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Simple Transfer/Copy of Sierra Chart Installation to Another Folder or Computer System Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-20 20:57:13] |
| Ryan Bailey - Posts: 51 |
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I thought you may say that and should have included this info on the first ticket.. Im running a big AMD thread ripper 1950X Core with 32 cores and 64GB DDR4 PCIe ram. 2- 1080 GTX-TI GPU's I have 3 solid state hard drives on this Pc, and Only Solid state drives. Im not sure what else i can possibly do to make this machine more capable.... Please elaborate
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| [2019-02-20 22:58:07] |
| User814219 - Posts: 38 |
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From my experience, if you're loading multiple continuous charts with days to load greater than 2000~3000 with intraday data storage unit set to 1 Tick, your PC will lock up while opening the chartbook. This is especially the case if those charts with very high Days To Load also have bid/ask volume-based studies like cum delta or volume profile. There isn't much else you can do besides setting the days to load to a smaller number or increasing the intraday data storage unit to higher than 1 Tick for charts where you don't need it (will need to use separate instance for this). Though I'm surprised even an ultra high-spec desktop as your's can't avoid this. My computer specs are quad-core 6700hq, solid state drive only, 32gb ram, and 1060 gtx. |
| [2019-02-21 08:59:14] |
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Make sure Sierra Chart is using its own dedicated solid-state drive.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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